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Senior Associate - Quality WNS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a Quality Analyst, your role will involve completing daily quality checks as per process requirements and meeting monthly sampling numbers for both voice and non-voice processes. You will be responsible for documenting quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and completing Root Cause Analysis (RCA) for all errors are key aspects of your responsibilities. It will be expected of you to create Error Analysis/RCA Reports within defined timelines and ensure that the QA process adheres to ISO guidelines. Identifying areas of improvement for staff and sharing them with the Assistant Manager Qu...

Posted 3 months ago

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