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Guest Relations Executive Naukri Hospitality Jobs

2.0 - 4.0 years

1 - 4 Lacs

tiruchirapalli, tiruchirappalli

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Guest Relations Executive is a senior front-of-house role responsible for creating memorable, personalized experiences for all guests, with a focus on VIPs, loyalty members, and special attention guests . This role manages proactive service, handles elevated guest feedback, and drives overall satisfaction and loyalty. Responsibilities Proactive Guest Management: Manage the entire journey for designated guests (VIPs, special occasions) from pre-arrival (checking preferences and coordinating amenities) through personalized check-out. Service Recovery: Act as the primary point of contact for all escalated guest complaints and complex service issues . Resolve problems swiftly and effectively, ex...

Posted 4 hours ago

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