SSR TEC Engineer

Family Description

Subfamily Description

Impact

Scope & Contribution

Innovation

Communication

Knowledge & Experience

Educational Qualification:

Bachelor's degree in engineering is preferred.

Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.

Has in-depth business knowledge of services supported by IP product and uses understanding of how relevant areas integrate to achieve objectives.

Uses advanced analytical and network, node level troubleshooting skills to solve complex problems reported by customer, field facing teams involving specific IP product OR problems that do not have routine solutions and takes a new perspective.

Shares initial ideas for professional direction of own organizational unit.

Acts as a professional advisor and mentor for staff / work team / task forces.

May technically lead / act as SPOC for customer deployment projects that involve specific IP product/s and new technology area or high business potential/impact.

Analyses products / services / improvements / bug resolutions for integrated hardware / software systems as per customers requirements.

Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions.

Provides technical requirement inputs based on customers deployment experience

Provide inputs to develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering).

Provides inputs for creation and release of hardware / software documentation and customer notifications.

Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2, Regional customer facing teams).

Applies and maintains quality standards. Participates in process and tools evolutions and improvements.

Applies the Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.