Senior Voice Integration Engineer R Systems

9.0 - 13.0 years

0 Lacs

karnataka

On-site

As a Senior Voice Integration Engineer at R Systems in Bangalore, with over 9 years of experience, you will play a crucial role in designing, developing, and implementing systems for real-time anomaly detection in voice recordings and data reconciliation workflows. Your expertise in C/C++ programming, algorithms, and data structures will be essential for this role. Your responsibilities will include hands-on experience with voice and data protocols such as SIP, SDP, RTP, CSTA/TSAPI, and NATS. You will lead and support integration efforts across telephony systems like Cisco, Avaya, Genesys, and Mitel, as well as implement and maintain CTI and CRM integrations to enhance contact center performance. Collaborating with cross-functional teams, you will drive solutions across engineering, infrastructure, and operations, contributing to technical documentation, architectural planning, and performance tuning. Your strong understanding of contact center operations, telephony systems integration, and recording platforms will be key in ensuring system reliability, scalability, and high availability. To excel in this role, you must possess a Bachelor's or Master's degree in Engineering, Computer Science, or a related field, along with deep expertise in network troubleshooting, protocol analysis, and network fundamentals. Strong communication skills, analytical thinking, and problem-solving abilities are essential for success in this position.,

Posted 2 weeks ago

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