This position will be part of the Integration DevOps team responsible for developing and supporting integrations in Enterprise Integration. The incumbent will be acting as Technical SME and responsible to support multiple Enterprise Integration platforms. This person needs to be confident, influencing, dependable and excellent communicator. How you will do it Acts as Technical SME and primarily responsible to manage and support integrations on multiple Enterprise Integration cloud platforms - Mulesoft, Axway or IBM Integration Bus. Incident management, Service Requests, monitoring operation metrics & Alerts Troubleshooting and resolution of issues in all environments. Implement bug fixes and continuous improvements for Incident reduction. Implement monitoring and alert mechanisms. Support monthly patching of Integration platforms. Supporting Project teams and other business stakeholders Design and implement integration solutions using best practices for various applications and systems. Enforcing and implementing defined policies and checklist for successful project transition (KT). Responsible for the technical quality, governance (ensuring compliance) and operationalization of the integration solutions. Support the EI Architecture team to plan and implement upgrades and migrations of current platforms in accordance with the technology roadmap. Cadence with the EI Architecture team to keep them apprised of assigned tasks and seek their consultation as necessary. Managing Support KPIs and Interface repository up to date. Provide technical help to support offshore teams and external partner resources. Support new platform use cases and on-board them as applicable. Collaboration with Partner and Product vendor teams. Create and maintain documentation as required. Flexible on-call/weekend support rotation as applicable. What we look for Bachelors degree in IT or similar Technology related degree Minimum 5 to 6 years of development and/or support experience in the integration platforms. Strong experience with Mulesoft Platform and CI/CD deployment tools, preferred Azure DevOps. Strong experience with MFT products and configuration, preferred Axway ST. Good Experience with SQL skills and SSL Certificate management. Experience in implementation of DevOps, CI / CD configuration, automation etc. Must have good understanding of Integration, API architecture and Cloud platforms. Strong collaboration with multiple project teams and troubleshooting skills. Provide technical help to support, build teams as applicable. Should be a quick learner and be ready for cross skilled training. Must be a great team player. Mulesoft or related Integration Certifications. Technical Skills Experience setting up and managing Distributed and Cloud integration platforms. Mulesoft is a plus. Experience setting up, configuring, and supporting MFT tools like IBM MFT, Axway. Mulesoft Anypoint platform capabilities (API Manager, Runtime Manager, Exchange etc. ) Must have knowledge of Maven, Git etc. Good understanding on Network connectivity and Firewall rules etc. Release Management Tools like JIRA. Preferred Skills Understanding of agile delivery principles and industry standards CI/CD Implementation and pipeline configuration. Experience in the following platforms Service Now, Splunk, SQL Developer. Scripting experience.

Description: GlobalLogic is looking for an enthusiastic Javascript/Web Developer who is interested in moving into a Product Support Engineer role. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive user experience and address any technical challenges. Designation: Senior Engineer (Javascript- Product Support) Experience: 1.5-3 + years Work Location: Gurgaon Requirements: - 2+ years of experience in an enterprise software or cloud support environment. - +Understanding of modern web technologies and relationships between themLinux, Apache, MySQL, PHP, DNS, CDN, and SSL. - Experience troubleshooting web applications and performance issues. - Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews. - Strong knowledge of the Linux command line. - Relational database skills: Familiarity with MySQL and database queries. - Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python. - Familiarity with eCommerce Platforms (Support, Site Development or QA role). - Strong organizational and time management skills including multi-tasking and prioritizing job duties. - Proficient in technical problem-solving methodologies. - Ability to adapt and change in a dynamic environment. - Excellent (oral and written) communication skills in English is Must Job Responsibilities: - Provide knowledge transfer sessions to help reduce critical issues. - Drive resolution of technically complex issues by working with application stakeholders' development and business operations teams. - Evaluate and provide feedback on future technologies and new releases/upgrades. - Partner with Engineering personnel to prioritize and raise issues as necessary - Share standard methodologies with team members to enhance the quality and efficiency of customer support and supply articles to our knowledge base. - Translate business needs into product requirements and work with product management to add enhancements - Provide business and technical solutions to help customers optimize the use of solutions. Excellent Organizational skills and ability to prioritize, manage, multi-task, and execute projects cross-functionally. - Performance tuning and optimization and debugging of customer code. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

The Technical Support role is to on-board clients into various Corporate Bank platforms by Providing technical / functional support for End-to-End customer testing, Validation of financial message format for customers & the bank in Production & Test environments, focussing on XML, CSV, iDoc, EDIFACT, Monitoring of Certificate expiry, Coordinate Certificate Renewal between Client and L2/Productions, Coordination and execution of setup change, Level1 support for clients call / queries to resolve them by initiating queries within Deutsche Banks organization, and revert with a final response. Your key responsibilities Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers Executing Service Level Agreements and other product-specific documentation requirements with customers Coordinating with the Operations team for smooth start-up of services Manage team and support them on training / Knowledge sharing. Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy. Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management. Supporting existing customers on cash management platforms and back-office administration relating to cash management solutions. Act as contact person (entry point) for clients (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client. Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate, if necessary, provides final feedback to the customer. Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished, and the client satisfaction and loyalty is restored. Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution. Sending the required set-up forms and verify once received. Analyze and resolve connectivity issues as part of customer testing (including understanding of LOG-files) Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect. Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with banks systems. Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals. Coordinate the set-up of clients/accounts in production environment. Perform production set-up verification. Perform hand over procedures to Production Management Team Support Penny Testing along with Production Management/Implementation Manager and customers. Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity. Perform server maintenance sanity checks. Coordination of Testing activities with multiple back-end application teams Conduct regular calls with Implementation Managers on regular basis. Support all regions including US/AP/EU in various shift. Raise PKI certificate request and provide the public certificate chain to customers. Receive and validate all signed forms from customers (PKC and CSR confirmation) Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode. Your skills and experience Hands-on experience in Cash / Trade / Custody Application Support Hands-on experience in UNIX Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.) Hands-on experience with Core Java Hands-on experience in Oracle Hands-on experience in Firewall opening & networks. Hands-on experience in various file / message formats Knowledge on various compression, encryption techniques Knowledge on SSL and SSH authentication Knowledge on Web methods

Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Extensive experience in building tools, frameworks, and CI/CD pipelines Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations Collaborate, socialize, and drive cross-team technical initiatives Possess can-do attitude and strong work ethic. Act with empathy and humility Must Have Skills 4+ years experience in software development including 2+ years designing, building, and operating high-scale, mission critical cloud-based production systems Proficient in Java or GoLang or Python Solid understanding and development experience with Microservices, SOA, REST, HTTP, WebSockets, gRPC, SSL/TLS Strong coding skills Solid foundation in data structures and algorithms Delivered ETL/ELT solutions including data extraction, transformation, cleansing, data integration and data management Implemented batch & near real time data ingestion pipelines Working knowledge of databases, data platforms and developer tools like dbt, Snowflake, BigQuery, Airflow, or other data tools Experience developing and operating large scale distributed systems with Kubernetes Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelors or Masters degree in Engineering, Computer Science or equivalent experience Nice To Have Skills Strong knowledge of databases SQL, NoSQL, Time series, GraphDB etc Experience with AI infrastructure and technologies Responsibilities As part of the team, you will design, implement, and scale a massive set of AI backend services (cloud, on-prem and hybrid) You will collaborate with your peers in designing real time systems, streaming pipelines, and low latency architectures Everything will be fully automated, high available and auto-scalable You will mentor, coach and inspire many engineers across multiple teams and functions Represent Uniphore globally as part of research community contributing to opensource repositories and publications Contribute to the intellectual property of Uniphore Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unifyand humanizeevery enterprise experience, please visit?www.uniphore.com.

Building software to help DevOps - You oversee the building and implementation of tools and services to help Engineering do better with agile development and delivery and drive deeper reliability to our systems in production. Being comfortable & excellent in customer facing role Adding automation and context to alerts - leading to better real-time collaborative response from technical responders. Additionally, can update runbooks, tools and documentation to help prepare Engineering for future incidents. Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage Understanding customer requirements and project KPIs Setting up tools and required infrastructure Incidence management and root cause analysis Coordinating and communicating within the team and with customers Selecting and deploying appropriate CI/CD tools Striving for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline Mentoring and guiding the team members Defining scalable, reliable platform architecture and patterns. Translating requirements into robust solutions; conduct architectural reviews. Ensuring scalability and reliability through strong technical processes. Optimizing cloud services, containers, and monitoring tools. Automating provisioning, scaling, and configuration management. Aligning with product and engineering teams; communicate solutions clearly. Building partnerships with vendors and open-source communities. JOB REQUIREMENTS/ SKILLS: Possess 4+ years of experience in a DevOps position. Cloud Expertise: Advanced knowledge of AWS (EC2, S3, EBS, VPC, ELB, AMI, SNS, RDS, IAM, Route 53), Azure (Azure VM, SSE, Azure VNet, Azure Monitor). Containerization & Infrastructure: Proficient with Docker, Kubernetes, Helm Infrastructure as Code: Terraform / OpenTofu, AWS CDK, Azure Bicep and Pulumi Experience with monitoring and logging tools such as Prometheus, VictoriaMetrics, Loki, Grafana or ELK stack Programming & Scripting: Skilled in Python, and Bash, with strong system design and architecture expertise. DevOps & CI/CD: Experience with agile methodologies, GitOps, and tools like GitLab CI and GitHub Actions. Linux & Open Source: Deep understanding of Linux OS, open-source ecosystems, and scalable system automation. Good understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP Communication & Collaboration: Strong leadership, interpersonal, and decision-making skills, with a focus on driving results and improvement. Experience with security best practices for data at rest and data in-transit using AWS tools such as SSE-KMS, security policies, cryptographic protocols Pro-active approach to learning about and adapting to new technologies Knowledge of agile software development and DevOps philosophies Experience with JIRA and Confluence

Gathers specifications from the business and functional departments and deliver the solution that meets the needs presented Interprets business and functional requirements and develops technical specifications documentation Must be able to work on custom integration as well as standard integration packages Must have knowledge of SAP Cloud Connector and CPI cockpit Should have worked on Java and Groovy scripting Must be aware of SAP CPI/CI activities Must be aware of EDI Implementation with SAP TPM Module Must be able to perform root cause analysis of any re-occurring or critical issues and proposing solutions for them Performs Unit, System and Integration testing at the various phases of the project lifecycle and document the results of the testing process Skills and attributes for success Experience with business process orchestration products like Cloud Platform Integration (CPI)/CI Experience to deliver projects for customers, including requirement gathering, analysis of system landscape, technical design, and development of interface. Experience to build Integration Strategy for customers having on premise and cloud application systems (SuccessFactors, Ariba etc) with an expertise on data architecture, governance and pre-packaged cloud integration. Exposure to various business scenarios (A2A and B2B) and experience in working on all major adapters like SFTP, SOAP, REST, IDOC, ODATA, JDBC, SuccessFactors etc. Clarity of security concepts - SSL and PGP encryptions etc. Prefer to have experience in Groovy scripts. Have experience around integrating SAP CPI with at least one of the system HANA, SuccessFactors, C4C, Salesforce Have experience around error handling and alert management Have experience around SAP API Management Have experience around building EDI Interfaces using SAP TM Module To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Approximately 1 to 7.5 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period SAP certification is a plus w

Leading the transformation and migration for the IES Cloud Services customers, our Cloud Networking group designs, delivers, and supports the OCI cloud infrastructure services for our hosted tenants. Ensuring Site UP is the top priority, we are laser focused on ensuring site reliability, performance, and security while leading migration efforts to the next generation cloud infrastructure. Consisting of a group of experienced Software Developers, Network Development and Network Engineers, the IES Cloud Network Engineering group is the high-octane engine powering the transformation and evolution of our Cloud based Network infrastructure Develop methods to capture metrics that show service health. Create and use pre-defined work instructions to safely deliver on change requests to the production environment. Plan and execute changes to the network as needed. Develop and maintain scripts and tools in Python or other languages to efficiently perform various changes to the network. Automate manual processes using APIs and Python or other object oriented languages. Participate in weekly on-call rotation, and occasionally on weekend coverage as a member of a globally distributed on-call team. Create Postmortems and documentation of corrective actions to prevent the reoccurrence of incidents. Implement, Maintain Support Cloud based Network SaaS components according to associated SLAs/OLAs Collaborate with peers and lead automation and innovation workshops for members of the extended organization. Active monitoring of the production environment to proactively address issues that could affect Oracle s services in partnership with the Oracle Global Operations Center. Required Qualifications: Bachelors Degree in technology related field or equivalent practical demonstrated experience. 7+ years professional experience in supporting carrier grade, IP based ISP, Webscale, on-prem Datacenter and cloud-provider network environments. Demonstrated progressive increase in role specific responsibilities and associated complexities Advanced level knowledge of multiple network operating systems including Cisco IOS/NX-OS, and TMOS, Operational experience with internet routing protocols and concepts, including but not limited to TCP/IP, BGP, iBGP, EGP, MPLS, IS-IS, OSPF, Anycast, RHI, Route reflection. Advanced level automation and DevOps type optimization experience including proficiency in a combination of Python, Ansible, Chef, Docker, TerraForm, Perl, JavaScript, JSON, REST, iControl, Bash, Yaml, XML, and iControlRest. Advanced level knowledge of multiple Firewall technologies, including but not limited to Cisco ASA, Palo Alto. Advanced level knowledge of Layer 4-7 protocols including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP, HTTPS, DNS, SNMP, SMTP, and SSH Advanced level experience in cloud environment support of IaaS, PaaS, SaaS, LBaaS offerings. Advanced level experience in capacity management, traffic engineering, and performance optimization Additional preferred skills and experience: 5 + years of experience performing peering, network design, customer turnup, provisioning, migration, and decommissioning 1-2 + years Cloud based Network service design and management Experience with Oracle Database, SQL Server, MySQL, or PLSQL Experience in Traffic Management and Load balancing technologies Experience supporting DNS infrastructure services Experience operating in a Linux/Unix environment 3+ Experience translating and managing the Incident to Problem Management workflow through a combination of process automation, defect cataloging, data warehousing, reporting and analytics. Practical experience with Apex, Oracle BI, Grafana, or Power BI for system analytics and reporting Experience with network system change management and release management programs. Demonstrated ability to define and measure performance of Objectives and Key Results (OKRs), KPIs, Operational Level Agreements (OLAs), and Service Level Agreements (SLA)

As a Principal Security Software Engineer you will review the software design and development for all components of Oracle s Service Cloud team. Develops and execute programs and processes to reduce information security risk and strengthen Oracle s security posture. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. Things youll do: Penetration testing Hardening of network, software and firmware Security tool development (e.g. scanning tools) Security metrics definition and delivery Consult across different software development teams Attack vector modeling Champion secure coding practices Minimum Qualifications: Bachelor s or Master s degree in Computer Science or related field 7+ years of experience in software engineering or related field Experience working in a large cloud or Internet software company preferred Strong application/product/software security background Ability to effectively assess and communicate risks and appropriate levels of urgency to management and engineering staff Excellent organizational, verbal and written communication skills Ability to succeed through collaboration and working through internal and external organizations and individuals Prior DevOps or continuous delivery and deployment experience preferred Strong security testing experience with Fortify, Burp, Zap or Webinspect. Thorough understanding of latest security principles, techniques, and protocols. Security certifications is a plus. Skills Required: Application architecture and design reviews; Penetration Testing and Vulnerability assessments; Web Services and API security assessments; Product Security Assessments and Threat Modeling; Dynamic Vulnerability Scanning using automated application scanners; Execute Secure Code Audits using manual and automated methods to review product codes; Secure SDLC Processes including DevOps and Agile; Knowledge of languages, including Java, .Net, PHP, C++, and XML; Security Testing tools, including Nmap, Nessus, Web Inspect, BurpSuite, ZAP Scanner, Fortify Secure code scanner, SOAP UI, Kali Linux, and Metasploit; Operating Systems including Windows and Linux; Cryptographic algorithms, hashing algorithms, encryption; and Network and web related protocols, including TCP/IP, TLS/SSL, HTTP, and FTP

AIX is the leading open standards-based UNIX operating system from IBM that provides scalable, secure, and robust infrastructure solution for enterprise customers. As a Operating System Security Developer, you will be responsible for Design, development & support of new feature functions, adopting new security policies/standards for AIX Operating System. Work with Product Managers, Senior leaders, and customers to understand the Business needs and implement the same in AIX. Adhere to the AIX development process and ensure successful delivery for the respective component. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Required Professional and Technical Expertise : 5 to 12 years of experience in Platform Security Development. Strong skills in C programming Experience in Algorithms, Data Structures/File Structures Strong skills in Unix/Linux internals Hands-on in multi-threading, synchronization & Kernel programming etc. Hands-on and working/implementation experience in platform Security Engineering domain Design and development of UNIX/Linux operating system security features in the areas of authentication, authorization, Trusted Execution, System Auditing, Secure Boot, Encryption Techniques etc. Development of access control policies like Role Based Access Control (RBAC), Multi Level Security (MLS), encryption, key management, vulnerability assessments, credential/secrets management Experience in SSL/TLS protocols, authentication protocols like, SSO, Oauth2, SAML etc. Experience in application security, cryptography, PKI, network security, IPSecurity, IKE etc Knowledge of TCP/IP and network protocols, network analysis, IP filers etc. Proven Debugging, troubleshooting device drivers and Problem-Solving skills Proven Interpersonal soft, oral, and written communication skills. Interact with customers, understand their requirements, and add new features. Work closely with cross-functional teams across multiple locations (worldwide). Preferred technical and professional experience Preferred Professional and Technical Expertise : Prior Operating System development experience in UNIX (HP UX, Solaris, AIX) or Linux Operating systems.

Job Title Application Security/Vulnerability Management Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Application Security,Application Security->Application Risk Profiling,Application Security->Burpsuite,Application Security->Devsecops,Application Security->Ethical Hacking(CEH),Application Security->Nessus,Application Security->SSL(Secure Sockets Layer),Application Security->Threat Modeling,Application Security->Vulnerability Assessment/Penetration Testing,Application Security->Vulnerability Management,Application Security->Web Security,Application Security->Webservices Security,Application Security->Wireshark,Security testing->Vulnerability testing,Technology->Application Security->Vulnerability Management->Qualys,Technology->Application Security->Vulnerability Management->Rapid 7 Nexpose,Vulnerability Management Preferred Skills: Application Security Vulnerability Management Application Security->Vulnerability Assessment/Penetration Testing Application Security->Nessus Application Security->Vulnerability Management Application Security->Wireshark Application Security->Burpsuite Application Security->Threat Modeling Application Security->Web Security Application Security->Application Risk Profiling Application Security->Ethical Hacking(CEH) Application Security->Webservices Security Application Security->SSL(Secure Sockets Layer) Application Security->Devsecops Security testing->Vulnerability testing Technology->Application Security->Vulnerability Management->Rapid 7 Nexpose Technology->Application Security->Vulnerability Management->Qualys Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Educational Requirements Master of Computer Science,MCA,Intergrated course BCA+MCA,Post Graduate In Computer Science Application (PGDCSA),Bachelor Of Comp. Applications,Bachelor of Comp. Sc. & Engg.,Bachelor of Engineering,BCA Service Line Cyber Security * Location of posting is subject to business requirements

Key Skills: Install WebLogic/WebSphere, monitor space, purge logs, apply patches, manage SSL, restart JVMs, configure Data Source, deploy WAR files. Required Candidate profile Required Candidate profile Exp: 1+ Years Email Id : samidha@peshr.com Mobile Number: 8828108691 Notice Period : Join Within 15 Days.

ServiceNow Lead1 Key Responsibilities ITSM Architect and implement workflows for Incident, Problem, Change, Knowledge, and Request Management. Automate ITSM processes and develop custom solutions for specific business needs. GRC/SECOps Design and implement Governance, Risk, and Compliance (GRC) solutions, including risk management, policy and compliance management, and audit management. Lead the deployment and enhancement of Security Operations (SECOps) modules, including: Security Incident Response (SIR): Automate workflows for security incident management to reduce response times. Threat Intelligence: Integrate with external threat feeds to enrich incident details and enhance response. Vulnerability Response (VR): Develop processes for identifying, prioritizing, and remediating vulnerabilities across systems and applications. Event Management Integration: Correlate security events with IT incidents for proactive resolution. Attack Surface Management: Enable visibility into the organizations exposed assets and vulnerabilities. Integrate SECOps modules with third-party tools like SIEMs (e.g., Splunk, QRadar) and endpoint protection platforms for comprehensive security monitoring. Automate the response to security incidents using playbooks, workflows, and orchestration. Monitor and enhance platform performance for continuous improvements in detection and response capabilities. HRSD Lead the design and deployment of HR Service Delivery workflows, including onboarding, lifecycle events, and employee self-service portals. Ensure seamless integration of HRSD with other business systems to enhance the employee experience. CSM Oversee the configuration of Customer Service Management (CSM) modules, including case management and customer portals. Develop solutions to improve customer service processes and integrate CSM with third-party systems. SPM (Strategic Portfolio Management) Implement and optimize SPM modules, including Project and Portfolio Management (PPM), demand management, and resource planning. Develop dashboards for performance analytics and project tracking. General Responsibilities Partner with client business and technical team members to turn business requirements and technical challenges into technical solutions. Develop and host periodic workshops, white papers, and other success stories to educate and share knowledge within the ServiceNow ecosystem. Collaborate with technical team members to develop next-gen platform technologies and enhance delivery methodologies. Evaluate concepts and recommend the best solution. Skilled in using evaluation techniques ranging from simple "pro and con" comparisons to sophisticated Return on Investment (ROI) calculations. Provide peer mentoring and coaching to technical consultants and other technical team members. Support marketing events, including user conferences, regional trade shows, and webinars, etc. Provide strategic guidance and technical leadership across ServiceNow modules. Design and deliver scalable solutions that align with ITIL, security, and enterprise best practices. Collaborate with business stakeholders to gather requirements and translate them into technical designs. Integrate ServiceNow with third-party tools using REST/SOAP APIs, MID servers, and other methods. Mentor junior developers and administrators, providing guidance and best practices. Create training materials, documentation, and deliver training sessions to end-users. Monitor platform performance and ensure solutions are optimized for scalability and reliability. Excellent problem solving, analytical, and decision-making skills. Excellent communication skills with the ability to present effectively to both internal and external stakeholders. Demonstrated ability to influence, both credibly and effectively, with all levels within the organization. Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, etc.). Facilitation skills in leading and planning meetings, reviews, workshops, and retrospectives. Proven ability to lead multiple complex projects at a time, paying close attention to the details. Ability to tie technology back to solving a business needs and desired outcomes. Education Bachelor s degree in Computer Science, IT, or related field (Master s degree preferred). Job Requirements 8+ years of ServiceNow development experience, with at least 3+ years in a lead or technical expert role. CSA/CAD certifications (Compulsory). CIS certifications (ITSM, GRC/SECOps, HRSD/CSM/ITOM/ITAM/SPM) in at least one speciality Multiple CIS highly preferred. Advanced knowledge of JavaScript, Flow Designer, and ServiceNow platform architecture. Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) Knowledge of technical components such as LDAP, VPN, SSL, API usage, etc. Experience with multiple ServiceNow Implementations in various industries Proven experience delivering solutions across multiple ServiceNow modules. Knowledge, Skills, Abilities, and Responsibilities Extensive expertise in ServiceNow modules: ITSM: Incident, Problem, Change, Knowledge, Request Management. GRC: Risk assessments, policy and compliance management, and audit trails. SECOps: Security Incident Response (SIR): Automate, track, and manage security incidents. Threat Intelligence Integration: Automate ingestion and correlation of threat data from external feeds. Vulnerability Management: Implement workflows for identifying and remediating vulnerabilities. Orchestration: Automate routine security tasks with playbooks and workflows. Event and SIEM Integration: Enable seamless integration with Splunk, QRadar, or other SIEM tools for event correlation. Security Dashboarding: Develop real-time security dashboards to provide actionable insights. HRSD: Employee onboarding, lifecycle events, case and knowledge management. CSM: Case management, customer portals, and service workflows. SPM: Portfolio management, resource planning, and demand management. ITOM: Discovery, Service Mapping, Event Management, and Cloud Management. ITAM: Asset lifecycle management for HAM and SAM. Strong understanding of CMDB best practices and configuration management. Experience in integrating ServiceNow with third-party platforms using REST/SOAP APIs and other techniques. Expertise in ServiceNow customizations, including: UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, and Script Includes. Hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proven ability to manage and deliver complex implementations. Strong knowledge of ITIL best practices and process alignment. Excellent leadership, communication, and collaboration skills.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Role: As a Salesforce Community/Experience Cloud Developer, youll be responsible for providing development for all aspects of Salesforce including Apex, Visualforce,Lightning Web Component , Community/Experience Cloud development, design, configuration, testing and deployment of Salesforce.com solutions. This is a highly technical and creative role, focused on developing our Salesforce environment. You will be working closely with the other members of the Salesforce team and stake holders to understand the business needs, estimate and plan the project work in an Agile environment. You will validate design and functionality and develop, test, launch and maintain features that resolve business needs and enable new opportunities. Key Responsibilities Design scalable solutions using a mixture of configuration and code to support business functions and product goals, knowing how to work in and around the limits of the platform Communicate with product managers, cross functional development teams, network infrastructure, information security, data privacy & compliance and salesforce solution architects to ensure a cohesive technical strategy is designed and executed upon Support and maintain current Salesforce Experience Cloud/ customer Community implementation, including the data model, coding best practices, user permissions, integrations with third party and internal applications, security settings Hands on development experience using salesforce technologies such as Apex Classes, Triggers,Flows , LWC ,API , Analytics and AI technologies. Design and implement integrations between Salesforce and external systems, utilizing Salesforce APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and security Create and maintain customer community / experience cloud technical documentation, including solution design documents, technical specifications, data models, and architectural diagrams. Ensure that all technical documentation is accurate, up-to-date, and easily understandable by technical and non-technical stakeholders Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing guidance, recommendations, and explanations as needed Stay current with emerging Salesforce and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions Qualifications 7 -12 years of overall experience with a bachelor s degree . 5 + years of experience as an analyst , admin and/or architecting salesforce implementation and digital transformation projects on experience cloud/customer community portal 5 + years experience in Salesforce Development including Custom Objects, Apex, Triggers, Web Services, LWC, REST APIs, SOAP Web Services and Migration Tools, CI/CD and DevOps Tools 5+ years experience in building custom UI solutions using Salesforce Lightning design system (SLDS), Salesforce Lightning UI, LWC, and web technologies (HTML 5, CSS3, XML, jQuery, JavaScript) Experience with Salesforce Platform events, Streaming API, Change data capture and 3rd party application integrations Experience working on ,multi-release projects following Agile methodology. Expert knowledge of security concepts such as authentication , SSL , SSO etc. At least one certification required: Certified SalesforceExperience Cloud , Certified Salesforce Platform Developer II , Certified Application Architect, Certified Salesforce Administrator #LI-Hybrid Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Operations is at the heart of Amazon s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Key job responsibilities Responsibilities include, but are not limited to - Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. - Ensuring infrastructure networking and computing systems remain available during production hours. - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - Managing local technical projects. - Maintaining or creating policies, procedures, and processes. - Identifying root-causes of operational issues and process inefficiencies. - Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. - 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - Bachelors degree - Experience in IT client, server, and network service delivery

Primary Skills Develop and maintain software applications using C++ with a focus on network transmission. Implement and optimize network protocols and features (e.g., TCP/IP, UDP, HTTP). Troubleshoot and resolve software and network-related issues. Conduct code reviews and ensure adherence to coding standards. Collaborate with cross-functional teams to understand and implement software requirements. Write and maintain documentation for software and network components. Participate in the entire software development lifecycle, including planning, design, testing, and deployment. Strong understanding of network transmission protocols (e.g., TCP/IP, UDP, HTTP, WebSockets). Expertise in socket programming and network communication in C++. Experience with multi-threading and concurrency in networked applications. Knowledge of low-level networking concepts (e.g., packet structure, latency, bandwidth, packet loss). Proficiency in C++ and modern C++ best practices. Experience with network libraries (e.g., Boost.Asio, libpcap, ZeroMQ). Experience in secure communication protocols (SSL/TLS, encryption standards). Familiarity with Linux/Unix-based environments for network application development. Experience in building high-performance, scalable network applications. Secondary Skills Strong understanding of network protocols (e.g., TCP/IP, UDP). Experience with network security (e.g., SSL/TLS). Familiarity with cloud networking (AWS, Azure, GCP). Proficiency with network monitoring tools (e.g., Wireshark). Knowledge of distributed systems and scalable architectures. Experience with containerization (e.g., Docker, Kubernetes). Ability to optimize network performance (latency, throughput). Familiarity with agile development practices.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Java Full Stack Development Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute to key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact for the project Manage the team and ensure successful project delivery Collaborate with multiple teams to make key decisions Provide solutions to problems for the immediate team and across multiple teams Professional & Technical Skills: Must To Have Skills:Proficiency in Java Full Stack Development Good To Have Skills:Experience with Agile methodologies Strong understanding of software development principles and best practices Experience in designing and developing scalable and secure applications Hands-on experience with front-end and back-end development Familiarity with databases and SQL Knowledge of web services and APIs Experience with version control systems like Git Additional Information: The candidate should have a minimum of 5 years of experience in Java Full Stack Development This position is based in Mumbai A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Siemens Teamcenter Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE or BTECH Roles & Responsibilities: Design, build, and configure applications to meet business process and application requirements using Siemens Teamcenter. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements. Develop and maintain technical documentation related to application development. Provide technical support and troubleshooting for applications developed using Siemens Teamcenter. Stay updated with the latest advancements in Siemens Teamcenter and other relevant technologies. Professional & Technical Skills: Proficiency in Siemens Teamcenter. 5 years' experience in Teamcenter Unified - Teamcenter Foundation - NX Integration - Rich client - Requirements / Schedule Management / Classification - Teamcenter Visualization - Active Workspace - SSO, SSL, Microservices Framework, Dispatcher, Client-Side Rendering / Server Side Rendering OS:- Server:Linux - Client:Windows Strong understanding of software engineering principles and methodologies. Experience in developing technical documentation related to application development. Experience in providing technical support and troubleshooting for applications developed using Siemens Teamcenter. Additional Information: The candidate should have a minimum of 5 years of experience in Siemens Teamcenter. The ideal candidate will possess a strong educational background in software engineering or a related field, along with a proven track record of delivering impactful solutions using Siemens Teamcenter. Qualifications BE or BTECH

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Java Full Stack Development, Node.js Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Minimum having 15 yeras of education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with team members to develop and enhance applications to support business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the team in implementing innovative solutions Conduct regular code reviews and provide constructive feedback Stay updated on industry trends and best practices Professional & Technical Skills: Must To Have Skills:Proficiency in Java Full Stack Development Strong understanding of microservices architecture Experience with front-end technologies such as Angular or React Hands-on experience with database management systems like MySQL or MongoDB Knowledge of cloud platforms like AWS or Azure Additional Information: The candidate should have a minimum of 5 years of experience in Java Full Stack Development This position is based at our Pune office Minimum having 15 years of education is required Qualifications Minimum having 15 yeras of education

Project Role : Technology Architect Project Role Description : Review and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software and security. Must have skills : Java Full Stack Development Good to have skills : Java Enterprise Edition Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. You will also review and integrate the technical architecture requirements. Additionally, you will provide input into final decisions regarding hardware, network products, system software, and security. This role requires a strong understanding of technology architecture and the ability to collaborate with multiple teams to ensure the successful implementation of projects. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to define project requirements and objectives. Design and develop technical solutions that align with the project's goals. Ensure the integration of all application requirements, including functional, security, integration, performance, quality, and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software, and security. Professional & Technical Skills: Must To Have Skills:Proficiency in Java Full Stack Development, Java Enterprise Edition. Good To Have Skills:Experience with Java Enterprise Edition. Strong understanding of technology architecture principles and best practices. Experience in reviewing and integrating application requirements. Knowledge of hardware, network products, system software, and security. Ability to design and develop technical solutions. Familiarity with functional, security, integration, performance, quality, and operations requirements. Excellent problem-solving and decision-making skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in Java Full Stack Development. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Role & responsibilities: Seeking an experienced Application Support Engineer to join our team. Responsibilities include monitoring and resolving components of applications and infrastructure. AWS Cloud Practitioner & Cloud Solutions Architect Associate qualifications are preferred however any equivalent industry standard cloud experience or certification will be considered. AWS Knowledge / Experience, AWS cloud practitioner / Cloud Solutions Architect Associate certificated preferred Support experience in a financial service regulated environment. System admin experience in Windows server 2012+ environment Relevant work experience in Linux or Windows systems administration Awareness of AWS overall, including EC2, VPC, AWS Cloud Watch, Storage and Security Groups. Working knowledge of SSL certs Intermediate knowledge of troubleshooting Networking and load balancing topology. Working knowledge of IIS and tomcat Deploy and support products for clients in the UK and internationally. Create new environments, carry out software deployments, and manage estates. Work closely with the Technical Lead to enhance service delivery. Provide support outside of normal office hours for issue resolutions and deployments. Maintain records of support issues and deployments for KB Assist with installations, configurations with various teams across the business. Understanding and experience in using cloud platform propriety platform services and tooling including at a minimum Compute, Understanding best practices and how to secure cloud resources for a highly regulated enterprise environment. Windows Server operating systems Windows automation tools such as PowerShell. Knowledge and experience of cloud well architected frameworks and adoption principles Contribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments. Provide a resilient, scalable, and secure platform. Being actively involved in exciting new research projects and proof of concepts Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Experience & Qualification BTech or bachelor's degree in information technology or equivalent with over 8 years of relevant experience Full understanding of the development lifecycle & methodologies Credible and professional Able to challenge appropriately and present solutions. Excellent oral and written communication skills and strong customer focus. Ability to juggle many tasks in a fast-moving environment. Excellent organizational and communication skills. Self-starting and able to work on own initiative. High attention to detail Driving delivery and continuous improvement AWS Certified - preferable. Any other Professional cloud certification

Band B- Lead Developer As a Lead Developer, you will spearhead initiatives to optimize and expand our use of the Appian platform across various business functions, this leadership role demands a deep understanding of Appians platform capabilities, strategic vision, and the ability to translate complex business requirements into efficient technical solutions. You will lead a team of developers and collaborate closely with business stakeholders to drive innovation and operational excellence. Role and Responsibilities: The Roles & Responsibilities of a Lead Developer include: Build and oversee the design, development, and implementation of projects in Appian Requirement gathering and analysis. Build robust Integrations with other peripheral systems, middleware, application. Build and Design Data Models. Defining architectural & development standards for the project in adherence to Appian and WNS-Vuram best practices. Performing frequent code reviews & ensuring quality of the overall delivery. Conduct sophisticated troubleshooting and problem-solving across the Appian platform. Direct and mentor a team of Appian developers and analysts, fostering a culture of continuous improvement and professional growth. Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives. Drive innovation in Appian, leveraging new technologies and methodologies to enhance service delivery. Hands-on on Appian key capabilities like process modelling, user interface, expressions, plugin analysis, sites, embedded Appian, portals, records (data fabric), SSO/LADP, Admin Console, Logs etc. Proficient on database concepts like stored procedures, views, materialized views, triggers, explain statement etc. Estimate projects based on high level requirements / RFP Build applications with performance optimization guidelines, especially for high volume / usage applications. Build demos, PoCs, PoVs for customer stakeholders and internal team on need basis Build high-level technical specifications for the solutions. Manage Appian upgrade process, ensuring compatibility and minimal disruption Lead User Acceptance Testing with business users, BA Ability to perform Application deployments Oversee infrastructure set up in case of On-Premises projects. Working with the on-shore or off-shore team during the development phase Working knowledge of Networks and OS platforms (Windows, Linux). Knowledge of agile development methodologies. Running all major sprint ceremonies. Minimum Requirements: Degree in Computer Science, MIS, IT, or other related fields. 6+ Years of Total experience 4-5 years of experience in the development of enterprise-level web applications using Appian. At least 1-2 years of experience in leading a team of developers. Experience in developing on J2EE platforms, .Net platforms, RDBMS platforms (Oracle, MySQL, SQL Server) Good logical and analytical reasoning ability. Good team player. Fluent English communication and social skills to interact with a global customer base. Flexibility to travel. Preferred Competency Requirements: Knowledge of GenAI, AI, RPA, IDP, DevOps, Process Mining tools and technologies will be an added advantage. Working knowledge of Networks and OS platforms (Windows, Linux). Knowledge of agile development methodologies. Appian Senior/Lead Developer Certification. Strong leadership skills with the ability to lead by example in developing solutions and managing teams. Band C : Technical Architect & Sr. Technical Architect Experience Level: 10 to 20 years Appian Architect - Job Description: The Appian Architect is responsible for leading the design and implementation of enterprise-wide Appian solutions. This role requires a deep understanding of the Appian platform, including its core capabilities, data fabric, Appian AI, RPA etc. The architect will work closely with key business stakeholders, IT teams, and Appian developers to ensure that the Appian implementations align with business goals and IT standards, enhancing operational efficiencies and delivering exceptional value. Roles and Responsibilities: Strategic Planning and Consultation: o Serve as the primary Appian strategy advisor to business and IT leadership. o Assess business requirements and translate them into effective Appian solutions. o Lead architectural discussions, influencing decisions regarding Appian implementations. o Evangelize the usage of reusable frameworks and artifacts, create knowledge/certification artifacts and evaluation criteria guide. Design and Implementation: o Design scalable and sustainable Appian architectures, including integration with other enterprise systems. o Oversee the development and customization of Appian applications using Appian designer and other development tools. o Experience of performance compliant design, sustainable and solution architecture. o Leverage modern technologies such as cloud capabilities from various platforms to build efficient solutions o Implements features using native Appians out of the box capabilities and plugins, third party components. Governance and Best Practices: o Develop and enforce Appian best practices and governance frameworks. o Ensure solutions are built for performance, reliability, and scalability. o Manage the Appian platform upgrade process, ensuring compatibility and minimal disruption. Collaboration and Leadership: o Lead cross-functional teams in the design, development, and deployment of Appian solutions. o Facilitate collaboration between stakeholders, developers, and IT operations teams. o Mentor and develop team members, enhancing their Appian capabilities. Continuous Improvement: o Stay abreast of Appian product updates, industry trends, and emerging technologies. o Recommend and implement improvements to existing Appian solutions. o Drive innovation by exploring new Appian modules and capabilities like Appian AI (Email Classification, Document Classification and Extraction, Prompt Builder), GenAI Capabilities via Plugins. Skills and Qualifications: Technical Expertise: o Extensive experience with Appians core platform and development tools. o Proficiency in integration technologies (REST, SOAP, JWT). o Knowledge on Cloud platforms like AWS, Azure services and integrations is an added advantage. o Proven experience with key technologies relevent to the Appian. o integration solution including: SSO, SAML, SSL, LDAP, JDBC, ODBC, REST etc. o Excellent knowledge of Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling. o Excellent problem-solving and decision-making skills. o Excellent communication and stakeholder management skills. Architectural Acumen: o Strong ability to design scalable, high-performing Appian architectures. o Experience with Appian application customization and configuration. Experience & Educational Background: o A bachelor's or master's degree in computer science, Information Technology, or related field. o Required certifications: Appian Senior or Lead Developer Certification. o At least 5+ years of experience in designing, developing and architecting via Appian platform. Must have played architect role in end-to-end execution of 3-4 Appian projects. o Exposure to scalable design patterns using Java, J2EE, Micro services-based architecture. Other Preferred Skills o Previous leadership role in an IT focused consulting services company o Project Management experience o Strong understanding of User Experience (UX) concepts as it relates to applications. o Certified in agile framework and associated scrum methodology. o Low Code / No Code Development experience in other technologies like, Mendix, Out Systems etc. Qualifications Any graduate

This Service is accountable for Managing the Network. This includes identifying events, troubleshooting, and resolving the outages and issues within the provided SLA. Skills & Knowledge: Knowledge of IP domain with experience in providing technical support. Confident and professional in dealing directly with customers. Outgoing team player with the ability to liaise with other team members and take the lead on decision-making. Positive and Proactive attitude. Ability to work under pressure. Supportive and committed team player. Experience in using Ticket Management tools. Good analytical skills. Have excellent written and verbal communication skills. Be organized and be able to work under pressure. Willing to work in 24/7 rotational shift Knowledge of IP/MPLS technologies Preferred Requirements Detailed working knowledge of a range of networking and security technologies, including: Nokia SR Routers and Switches (7750, 7250, 7705, 7210) Cisco / Juniper routers Able to demonstrate understanding of key networking concepts, including: TCP/IP Layer 2 and layer 3 switching and routing Routing protocols such as BGP and OSPF Security solutions such as firewalls, VPN, and SSL Certificates Load balancing fundamentals In-depth troubleshooting and strong analytical skills. Use of packet capturing technologies such as Wireshark. A degree in IT or equivalent proved experience in technical support roles for high-availability data Centre infrastructures. ITIL accreditation Tools / Equipment Used: Netcool ITSM Nokia SR Routers NFM-P The service is accountable for the following activities: Resolving first, second, and third-level support problems Work with internal teams to report issues and enhancement requests ensuring that tools are kept aligned globally. Define, plan, approve, and implement changes via the defined Change Management Process. Identify when to engage with Problem Management. Escalating to the relevant Engineering team as required, promptly following procedures, and ensuring management is updated accordingly. Maintain, troubleshoot and assist in the coordination of the replacement of faulty hardware. Escalation of critical issues/outages to the Command Centre Manager and Customer Account Manager as per procedures. Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes. To provide comprehensive handovers to peers at the end of the shift. Attend Daily Operations and Change Review meetings. Logging cases to 3rd party vendors requesting assistance on unresolved issues.

5+ years of experience in a Technical Support Role p on Data based Software Product at least L3 level. Respond to customer inquiries and provide in-depth technical support. Candidate to work during EMEA time zone (2PM to 10 PM shift)

15 years of experience Strong hands-on experience in Java 8+, Spring Framework, Spring MVC, Spring Boot, JPA, and Hibernate Hands on experience on implementing secured, high quality REST API Must have knowledge and experience of Microservices design, security designs, and best practices Good understanding and implementation knowledge of design patterns and integration patterns Should be able to understand and implement secure coding practices Strong problem solving and analytical skills (especially around the areas of performance, scalability on the above mentioned technologies) Excellent knowledge of RDBMS systems like MS-SQL Server, Oracle, or MySQL and NoSQL databases like MongoDB and Cassandra Must have worked on any one of AngularJS 1.x or Angular 4+ or ReactJS 15+ Sound knowledge of one of public Cloud platforms like AWS, Azure, Google, etc Knowledge of working with CI/CD platforms such as Jenkins, Bitrise, CircleCI, TravisCI, etc. Excellent understanding of standard protocols such as HTTP/HTTPS, DNS, SSL, etc. Must have working knowledge on build tools like Maven or Gradle

Set-up CI/ CD pipelines from scratch to achieve fully automated CI/CD process Troubleshoot and rectify CI/ CD pipeline issues Schedule automated builds/ deployments and execute ad-hoc builds/ deployments requested by AD team Hands-on experience of Bitbucket/ GitHub, GIT commands, branching and merging strategies Knowledge of UNIX/ LINUX principles and hands-on experience in essential tools and command-line for day to day operations and troubleshooting Hands-on experience of bash/ shell/ python/ perl/ groovy scripting and automation using them to optimize tasks and monitoring Hands-on experience of webapps (Apache Tomcat, WebLogic etc.) and their troubleshooting Recognizes and able to troubleshoot application/ server startup and runtime issues Working knowledge of schedulers (Autosys, Control-M etc.). SSL/TLS certificate life-cycle management Able to quickly understand internal cloud computing products and CI/CD solutions and based on criteria and recommendations, help migrating to internal cloud solutions including Docker/ Kubernetes/ AWS Basic DB connection and query execution knowledge Knowledge of Monitoring tools (Geneos, Tivoli etc.) Knowledge of process management/ monitoring, file system management/ monitoring and storage management/ monitoring