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2.0 years
0 Lacs
Hyderābād
Remote
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications Qualifications and technical skills that will lead to success: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Qualification & Experience Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) Candidates will lesser experience will be considered for appropriate roles. In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Remote administration via SSH, SNMP, WMI, PowerShell Understanding of SNMP traps and MIBs/OIDs Ability to understand and modify XML, JSON, Regular Expressions (RegEx) Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT) Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST Experience with troubleshooting tools such as Wireshark, Traceroute Solid understanding of object-oriented programming skills (Java strongly preferred) Good understanding of database concepts. A fundamental understanding of ITOM, CMDB and ITIL business process Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Excellent communication skills (verbal and written). Preferred Skills (Great to have) Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript. Familiarity with Eclipse IDE. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Posted 1 month ago
0 years
1 - 3 Lacs
India
On-site
About Cetark Solutions Pvt. Ltd. At Cetark Solutions , we are committed to shaping the future of cybersecurity with innovative solutions and cutting-edge services. Our culture promotes openness, collaboration, and continuous learning. We value fresh perspectives and encourage individuals to take ownership of their growth and contributions. The Cyber Security Triage Analyst will play vital role in the 24x7 Threat Detection Operations Centre helping to detect, protect, and respond to cyber security events. The Triage Analyst will be responsible for reviewing security events of interest, enriching those events, and responding to those events or escalating those events to the Cyber Security Incident Response Team. The ideal candidate will understand major operating systems and networking concepts coupled with a strong desire to continue learning. What will you do? Selected intern's day-to-day responsibilities include: 1. Monitor computer networks for security issues 2. Investigate security breaches and other cybersecurity incidents. 3. Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs. 4. Document security breaches and assesses the damage they cause. 5. Work with the security team to perform tests and uncover network vulnerabilities. 6. Fix detected vulnerabilities to maintain a high security standard. 7. Stay current on IT security trends and news. 8. Develop company-wide best practices for IT security. 9. Perform penetration testing. 10. Help colleagues install security software and understand information security management 11. Research security enhancements and make recommendations to management. 12. Stay up to date on information technology trends and security standards. SKILLS WILL LEARN: - System administration - Windows Server 2012-2025; Linux -Advanced problem solving - Able to dive into an issue, discover the root cause, understand why it happened, and prevent it from happening again. -Detail oriented approach - Understanding how the system works and knowing which tool to use; being able to repeat a process and explain that process to management. -Self-motivated - Take on the next task or issue without being told to; must be self sufficient. -Information security policy maintenance - Create, update, and delete policies and procedures as new and old developments arise. -Security tool administration – SIEM, O365 security administration -Antivirus administration – Cylance, Sentinel One, Microsoft defender -Network protocol knowledge - RDP, SSH, TCP, FTP, SFTP, ACLs, etc Who can apply: Are available for full time (in-office). Have relevant skills and interests. Can start Immediate. Experience: Minimum 6 Months Industrial Training Job Type: Full-time Industry: Cybersecurity Job Location : Mohali Job Types: Full-time, Fresher Pay: ₹15,353.98 - ₹25,930.59 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Education: Bachelor's (Required) Language: English (Preferred) License/Certification: CCNA (Preferred) Work Location: In person Application Deadline: 20/05/2025 Expected Start Date: 15/07/2025
Posted 1 month ago
3.0 years
5 - 8 Lacs
Calcutta
Remote
Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Senior Associate Job Description & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities: Infrastructure Management: Design, build, and maintain scalable and reliable systems. This includes cloud management and configuration. Continuous Integration/Continuous Deployment (CI/CD): Implement and manage CI/CD pipelines in Azure to automate testing, building, and deployment processes. Develop automation scripts and tools to streamline operations, reduce manual tasks, and enhance productivity. Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration of code and deployment processes. Security: Implement best practices for security, including vulnerability assessments, patching, and compliance with security policies. Performance Optimization: Analyze system performance and implement improvements for efficiency and scalability. Incident Management: Respond to and resolve incidents, ensuring minimal downtime and impact on users. Documentation: Maintain detailed documentation of processes, configurations, and systems architecture. Platform and Tool Evaluation: Evaluate new technologies and tools that can improve efficiency and performance. Backup and Recovery: Implement backup solutions and disaster recovery plans to ensure data integrity and availability. Mandatory skill sets: Azure Landing Zone IaC using Terraform Azure Migration Cloud Networking Experience (Public/Private IP, Routing, Firewalls, Remote Management (SSH, RDP)) Good to have skill: AVS (Azure VMWare Solution) At least 1 Certification – AZ 900 can be considered Preferred skill sets: NA Years of experience required: 3 to 6 years Education qualification: BTech/BE Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Technology, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills DevOps Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date
Posted 1 month ago
7.0 years
0 Lacs
Ahmedabad, Gujarat, India
Remote
Working Days - Fixed 5 Days (Rotational shift) Timings: - 10:00 am to 07:00 pm PST (US Night Shift). Experience: Minimum 7+ years Responsibilities Providing technical support services to customers and internal staff. Analyzing and troubleshooting hardware and software issues. Resolving complex problems related to applications, networks, and systems. Installing, configuring, and maintaining Windows, Linux, and Mac OS. Identifying, diagnosing, and resolving network and system issues. Performing system backups and restores. Monitoring system performance and troubleshooting system errors. Ensuring customer satisfaction by providing prompt and courteous service. Candidate Requirements: ▪ Must be aware of Microsoft technologies such as AD, DNS, DHCP, IIS, FTP, Terminal Server, and application servers. ▪ Must know common networking concepts like IP addressing, VPN, Wi-Fi, LAN, MAN, WAN, SSH, Telnet, Firewall, Printer, etc. ▪ Must know Troubleshooting Laptop, Desktop, Printer, and other hardware. Should be aware of backup & restore technologies, Types of backups, online & offline backup, Server & Client patching, patch management, Windows update, upgrade & downgrade, Software upgrade & downgrade, etc. ▪ Should be aware of system monitor, network monitor, Remote access management, generating & managing reports, MDM Reports, inventory report, A/V reports, Risk intelligence reports, etc. ▪ Should know IT processes, Ticket management, and SolarWinds console management. Remote management tool, etc. ▪ Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP) ▪ Knowledge & experience of troubleshooting for O365 admin, SharePoint, Teams, OneDrive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11. Company Benefits : 5 days working – Rotational week off. Salary credited on the 3rd of every month. Health Insurance. Accidental Insurance. Life Insurance. Gratuity. ESIC and Provident Fund (eligible employees). Initial one-month free accommodation for outstation employees. Night Cab Drop-off facility (on request-subsidize cost). Work training programs. Rewards C Recognition vouchers. Team outings. Annual get-togethers and many more.
Posted 1 month ago
0.0 - 6.0 years
0 Lacs
Delhi, Delhi
On-site
Job Req ID: 47525 Location: New Delhi, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Key Result Areas/Accountabilities Ensure System Uptime and Regular Backups Traffic migration and optimisation based on report analysis Responsible for alarm clearance in the PACO nodes in coordination with respective functions Ensure timely system upgrades of packet core nodes and support capacity expansion Support in new node integration and expansions. Execute periodic preventive maintenance activities. Traffic report analysis and initiate to improve KPIs Hardware support for PS –Core nodes. Coordination with Vendors/PMS/COG/other functions for KPI restoration/analysis and new node implementations. Resolve Complaints with in TAT . Ensure necessary configuration as per the requirement and unwanted configuration deletion through CODE and SNOC Spare Management and maintenance of related database. Support for new integration and capacity expansions Trace analysis and provide solution Core Competencies, Knowledge, Experience In depth knowledge on 2G/3G/4G/LTE network. In-depth understanding and hands on working experience on various core nodes like SGSN/MME, GGSN/PGW, PCRF, DNS etc Command level knowledge for Trouble shooting PS core issues and capturing different traces/logs. Clear understanding of all types of call flows related to PS Core and basic understanding for VOLTE. Knowledge in traffic monitoring tools, wire shark tool. Basic understanding of Cloud and IP infra. Trace analysis and troubleshooting skills including knowledge of various protocols like GTP, MAP, FTP, SSH, Diameter etc. Knowledge in cloud architecture will be an added advantage Should be Good team player and should have good communication skills. Analytical, Reasoning and logical thinking skills Positive Attitude towards problem solving, learning new things, adopt changes Must have technical / professional qualifications BE/B Tech (Electronics and Telecommunications) with 4-6 years of relevant experience. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
Posted 1 month ago
0.0 - 1.0 years
0 Lacs
Solan, Himachal Pradesh
Remote
Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over seven years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location: Solan, Himachal Pradesh (On-Site Only)(Urgent Hiring) Education Background Required Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection. Job Type: Full-time Pay: Up to ₹40,000.00 per month Shift: Day shift Work Days: Weekend availability Ability to commute/relocate: Solan, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: PBX: 1 year (Required) VoIP: 1 year (Required) SIP based system: 1 year (Required) Telecom Support: 1 year (Required) Location: Solan, Himachal Pradesh (Required) Work Location: In person
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
🚀 WE ARE HIRING !!! (CGPA of 7.0 or above a MUST) 📍 Location: Hyderabad (on-site only). 🎓 Eligibility: Freshers (or) Experienced folks meeting CGPA criteria CAN apply. 💸 Stipend: Up to ₹50,000/month for the right candidates. 📅 Duration: 3 months (Immediate joiners only). 📜 Post-internship: Experience certificate + first preference for full-time openings. Interested candidates are requested to apply directly to the Job posting. We will respond at the earliest. ⸻ Rybas.AI Pvt. Ltd. is an Enterprise AI Company developing Hadrian, a Precision-Engineered Platform for Cost Intelligence across Complex IT Environments. Hadrian integrates Infrastructure Metrics, SaaS Spend, Cloud Utilization, and Procurement Data into a Unified Analytical Framework—enabling Organizations to Monitor, Forecast, and Optimize their Technology Expenditure. The Platform applies Machine Learning for Forecasting, Anomaly Detection, and Model Explainability, while emphasizing System Architecture, Data Integration, and Strategic Decision Support. Built as a Modular, API-Oriented System, Hadrian supports Automated Workflows, Spend Analysis, Document Intelligence, Budget Simulations, and Role-Based Access Control (RBAC) across Finance and Engineering Functions We invite Applications from Technically Strong Individuals capable of Learning Quickly, Thinking Systematically, and Contributing to Structured Product Engineering. This Role is suited for Early-Career Candidates seeking Exposure to Real-World System Design, Data Infrastructure, and Applied AI within an Enterprise Context. ⸻ 🔧 Preferred Technical Exposure Candidates familiar with the following tools, technologies, or protocols will be at an advantage. No single candidate is expected to know all of them. 🧩 Programming & Orchestration: FastAPI, Celery, Windmill-Dev 🗄️ Data & Storage: PostgreSQL (JSONB), DuckDB, DBeav er🧠 Machine Learning & Explainability: Scikit-learn, SHAP, LIME, PyTorch, STs, Tesseract, Layout LM📄 Document Intelligence & NLP: OCR, PDF Parsers, Table Extraction, Chroma DB💻 Frontend Development: Next.js, React.js, TailwindCSS, shadcn/ ui📊 Business Intelligence: Apache Superset, Metaba se🐳 Containerization & Orchestration: Docker, Docker Compose, k 3s🌐 Container Networking: Flannel, Cali co🔁 Workflow & Job Queues: Redis, Cele ry📈 Monitoring & Observability: Prometheus, Grafa na📡 Asset Discovery & Network Protocols: SSH, SNMP, Syslog, ICMP, XML/JSON, CLI Automatio n
Posted 1 month ago
7.0 - 10.0 years
12 - 17 Lacs
Noida
Work from Office
Job Summary: As a manager of Transmission Consultant for UKG you will be an integral member of a dynamic team responsible for implementing secure file transmission processes as part of larger integrations. In this role, you will be responsible for supporting our comprehensive UKG products, and managing a team responsible for setting up secure file transmissions, troubleshooting related issues and providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas related to file and data transmissions. The qualified candidate is expected to have knowledge of file transmissions for EDI files, strong written and verbal communication skills, and the ability to organize and multi-task in a fast-paced environment. The individual guides the internal team of ~10 members and as well assists customers with the associated processes, offers strategic advice and informs on best practices relative to processes. The Manager Data Services Consultant position combines advanced skills and levels of experience to deliver quality solutions to both customers and team members and functions as a trusted advisor to internal and external customers. Primary/Essential Duties and Key Responsibilities: Provide three to ten (3-10) statements, in order of importance, that describe the major activities/functions for which an employee in this job is held accountable. Proactively communicate with stakeholders to keep them apprised of project status assigned to the team Ensure projects are on track with assigned responsibilities and project timeline and effectively implement change-control. Serve as an escalation point for resolving issues with extracted/converted data Provide ideas and support to functional project resources to promote efficiencies and increased customer satisfaction levels Develop and deliver knowledge transfer sessions to the team on new tools, processes and best practices to drive efficiency Create a collaborative environment within the direct business team and throughout UKG company. Encourage open and honest communication within direct team as well as across the organization. Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves.Required Qualifications: Able to lead a medium to large team, takes initiative to lead and develop, Able to set and manage expectations. Customer-focused, positive and professional attitude Organized, detail oriented, accurate and responsive, Results driven orientation Strong decision making and problem-solving skills Customer-focused & business oriented Availability to work at least half US business hours Deep understanding of SFTP and file transfer technologies including file encryption Degree in information systems or computer science or equivalent work experience.For individuals with disabilities that need additional assistance at any point , please email
Posted 1 month ago
2.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications Qualifications and technical skills that will lead to success: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Qualification & Experience Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) Candidates will lesser experience will be considered for appropriate roles. In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Remote administration via SSH, SNMP, WMI, PowerShell Understanding of SNMP traps and MIBs/OIDs Ability to understand and modify XML, JSON, Regular Expressions (RegEx) Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT) Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST Experience with troubleshooting tools such as Wireshark, Traceroute Solid understanding of object-oriented programming skills (Java strongly preferred) Good understanding of database concepts. A fundamental understanding of ITOM, CMDB and ITIL business process Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Excellent communication skills (verbal and written). Preferred Skills (Great To Have) Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript. Familiarity with Eclipse IDE. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Posted 1 month ago
4.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Summary This position provides input and support for full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She performs tasks within planned durations and established deadlines. This position collaborates with teams to ensure effective communication and support the achievement of objectives. He/She provides knowledge, development, maintenance, and support for applications. Qualification Up to 4 years of experience Understanding of the IT infrastructure and its relationship to the operation Bachelor's degree in computer science, Information Systems, or equivalent preferred Primary Skills Strong knowledge of - Server Administration Networking Linux Administration Windows Server Administration SQL Server Administration Proficient with version control (Git) Managing packages (rpm, yum, apt) Process and service management (ps, kill, systemctl, cron) Secure remote access and file transfer (ssh, scp) Shell scripting & text processing (awk, sed) Networking basics and diagnostics (ping, curl, telnet, netstat, iptables, lsof) File system operations and storage management (df, du, mount, ln) System performance monitoring (top, htop, strace) Good knowledge of PC hardware and server architecture and networking Good documentation skills Good troubleshooting and analytical skills Good process management skills Proficient in Microsoft Office Secondary Skills Basic knowledge of clustering technologies Willingness to learn new technologies Minimal supervision required Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Posted 1 month ago
3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Description To enhance our global support team, we are hiring a Technical Support Expert – L1 with strong and proven customer services experience in the IT market to be based in our Bangalore, India office. The Technical Support Expert – L1 will build and expand upon our professional and quality support service to all Kaseya customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. If you are an overachiever with proven IT support experience who thrives in a fast-paced environment, we want to speak with you. Responsibilities: To lead in the diagnosis and resolution of more complex user issues through the use of Kaseya standard Incident Management processes. Ensure all case details are recorded correctly and professionally. Assist in the development and implementation of new or improved service delivery strategies and initiatives. Ensure that knowledge is transferred and shared within the team. Assisting in the maintenance of all process documentation that is relevant to Kaseya and its customers. Work within the development cycle to assist with product enhancements and improvements. Qualifications Essential Minimum 3 years experience in a Technical Support Role or System Engineer Role. Solid knowledge of: TCP/IP protocol stack including addressing. TCP/IP, routing, switching, cabling, internet protocols (BGP,ISIS, and OSPF), firewalls, VPNs, and load balancers. SQL databases. Microsoft Windows Server. General inter-networking (e.g Active Directory). Networking concepts and protocols such as DNS, DHCP, FTP, TFTP, HTTP, iptables and PXE booting. Commands/utilities including but not limited to Apache, FTP, telnet, SSH, SMTP, POP, IMAP. Customer Centric. Excellent listening skills. Excellent communication skills, both verbal and written English. Strong Organizational, prioritization, and multitasking skills. Excellent phone etiquette. Excellent time management; (i.e. ability to prioritize tickets and complete research on time). Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback. Ability to work independently without direct supervision. Willingness to work with team members or group to achieve common goals. Willingness to liaise with other departments to achieve common goals. Preferred Successful completion of the Kaseya Certified Administrator Certification (KCA). Solid In depth knowledge of Linux/Unix and Windows environment. Industry-accepted certifications or equivalent work experience in one or more of the following areas: A+ Hardware/Software Network + CCNA Virtualization (VMware, Hyper-V) Linux+ MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012) Server+ Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Posted 1 month ago
0 years
0 Lacs
Delhi, India
On-site
About Welspun Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. Job Purpose/ Summary Franchise Development Manager is responsible for overseeing the growth and expansion of a franchise business. Their primary role is to identify, attract, and support potential franchisees in the process of opening new locations under the franchise brand. Job Title SSH - Store Lead - EBO Outlet-Domestic Business Job Description As a Store Lead - EBO Outlet, you will be responsible for managing the overall operations of the store, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs. You will also be responsible for providing a superior customer experience and for driving the store's sales growth. Principal Accountabilities Oversee the daily operations of the store, ensuring smooth functioning and achieving operational excellence. Develop strategies to improve customer service, drive store sales, and increase profitability. Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas. May require the creation of a yearly budget and plan for the store. Conduct regular audits to ensure the store is functionable and presentable. Make key decisions about stock control, implement operational policies, and ensure store budgets are met. Develop and arrange promotional material and in-store displays. Train staff to deliver a high standard of customer service. Monitor inventory levels and order new items as necessary. Manage store's P&L and drive it, ensuring maximum revenue. Utilize advanced sales experience to conduct action plans that drive sales. Address customer inquiries and ensure customer satisfaction. Implement innovative strategies to improve productivity and sales. Analyze market trends and competitor activity to identify opportunities for lead conversion. Update and maintain knowledge of the company's product offerings. Manage and motivate the team to meet sales targets and ensure efficiency. Set objectives and strategies for the store. Regularly review performance levels and identify areas of improvement. Adhere to company policies and regulations. Maintain a strong presence on the sales floor to drive sales and assist customers. Collaborate with the corporate office to ensure store operation is within company guidelines. Key Interactions Internal Communication ,External Communication ,Mid Management,Junior Management Experience 7 Competency Name Competency Name Proficiency Level Effective Team ManagementProficient Sales ManagementProficient Global Mind-setProficient Business & Commercial acumenProficient EntrepreneurshipProficient People ExcellenceProficient Customer CentricityExpert Decision Making and\/or Problem SolvingExpert Communication SkillProficient Business AcumenProficient Recruiter HashTag #Lead_EBO
Posted 1 month ago
0 years
2 - 4 Lacs
Hyderābād
Remote
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. Qualifications To be successful in this role you have: In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Demonstrated ability to troubleshoot difficult technical issues Strong Experience with relational databases (e.g. MySQL, Oracle) Java experience Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Advanced Unix/Linux experience Working knowledge of the components in a web applications stack. Experience diagnosing performance degradation (e.g. explain plans, database tuning) Experience working well in a team environment while also being able to work productively while unsupervised Strong personal commitment to quality and customer service Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Ability to work with high-value customer administrators and developers Excellent time management skills Consistent ability to work evenings and weekends Understanding of basic networking and system administration Desired Skills The following additional skills are preferred but not required: Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Advanced object oriented programming skills (Java strongly preferred). Deep understanding of JavaScript Demonstrated proficiency with the following Technical Skills Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Any bi-directional, automated integration between two systems TCP/IP, Networking knowledge Experience with Splunk Understanding of Simple Network Management Protocol (SNMP) Understanding of remote administration via SSH, SNMP, WMI, Powershell Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations Strong Familiarity with Eclipse IDE A fundamental understanding of ITSM, ITIL, and/or CMDB JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Posted 1 month ago
4.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Job Summary Fiche de poste : This position provides input and support for full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She performs tasks within planned durations and established deadlines. This position collaborates with teams to ensure effective communication and support the achievement of objectives. He/She provides knowledge, development, maintenance, and support for applications. Qualification Up to 4 years of experience Understanding of the IT infrastructure and its relationship to the operation Bachelor's degree in computer science, Information Systems, or equivalent preferred Primary Skills Strong knowledge of - Server Administration Networking Linux Administration Windows Server Administration SQL Server Administration Proficient with version control (Git) Managing packages (rpm, yum, apt) Process and service management (ps, kill, systemctl, cron) Secure remote access and file transfer (ssh, scp) Shell scripting & text processing (awk, sed) Networking basics and diagnostics (ping, curl, telnet, netstat, iptables, lsof) File system operations and storage management (df, du, mount, ln) System performance monitoring (top, htop, strace) Good knowledge of PC hardware and server architecture and networking Good documentation skills Good troubleshooting and analytical skills Good process management skills Proficient in Microsoft Office Secondary Skills Basic knowledge of clustering technologies Willingness to learn new technologies Minimal supervision required Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.
Posted 1 month ago
30.0 years
0 Lacs
India
On-site
We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform). Key Responsibilities Provide Level 1/2 technical support to customers using Contact Center software Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow. Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms Support cloud deployments and help users navigate the web interface and features Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk Escalate unresolved issues to engineering teams with detailed diagnostics Required Skills Basic Linux commands (file operations, SSH, logs) Understanding of networking: IP, DNS, firewall basics, NAT Familiarity with SIP and VoIP concepts (can be trained) Qualification and Experience 1-2 years experience in Contact Center Software installation and support Any IT related degree, Diploma Job Type: Full-time Benefits: Cell phone reimbursement Leave encashment Life insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): Do you have any Contact Centre Software support experience? Experience: Linux software: 1 year (Preferred) Work Location: In person
Posted 1 month ago
6.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
About the Role: We are looking for an experienced WordPress Website Developer who can build dynamic, responsive, and scalable websites using WordPress. The ideal candidate has strong experience in developing custom themes, plugins, and optimizing WordPress for performance and SEO. Key Responsibilities: ● Design, develop, and maintain responsive websites using WordPress (Gutenberg or Classic Editor). ● Customize themes and plugins or build them from scratch based on project requirements. ● Integrate APIs and third-party tools as needed (payment gateways, CRMs, forms, etc.). ● Ensure high-performance, security, and SEO optimization of WordPress websites. ● Troubleshoot and resolve performance, usability, and accessibility issues. ● Work closely with designers and backend developers to bring UI/UX designs to life. ● Maintain staging and production environments, version control, and backups. Required Skills and Qualifications: ● 4–6 years of experience in WordPress development. ● Proficiency in PHP, HTML5, CSS3, JavaScript, and MySQL. ● Strong experience with custom theme and plugin development. ● Familiarity with page builders like Elementor, WPBakery, or Beaver Builder. ● Understanding of WordPress REST API and headless WordPress concepts. ● Experience with cPanel, FTP, SSH, and version control tools like Git. ● Good understanding of SEO, core web vitals, and performance tuning. ● Basic knowledge of security best practices for WordPress. Nice to Have: ● Experience with WooCommerce, LMS (e.g., LearnDash), or multilingual setups (WPML/Polylang). ● Familiarity with CI/CD for WordPress, Docker, or cloud hosting (like Azure, AWS). ● Exposure to Next.js or Jamstack with WordPress as a headless CMS. ● Understanding of web accessibility (WCAG) and GDPR compliance. Educational Qualifications: ● Bachelor’s degree in Computer Science & Engineering, or related field (B.E., B.Tech, B.Sc-CS,MCA, BCA etc.) is required. ● Diploma or certification in web development (for non-degree hold
Posted 1 month ago
5.0 - 8.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset. You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations. Your Impact Offer technical support to customers and partners Effectively manage support cases from recording to resolution, including timely follow-ups Conduct fault isolation and root cause analysis for technical issues Author Technical Support Bulletins and other technical documentation in the Knowledge Base Review technical content for training, marketing, manuals, and troubleshooting guides Travel to customer sites for critical situations, expediting resolutions as needed Provide configurations, troubleshooting, and best practices to customers Collaborate with the Engineering team to influence product operability Participate in weekend on-call rotation and provide after-hours support as required Communicate complex technical issues effectively to internal and external stakeholders Qualifications Your Experience A bachelor's degree in computer science or related discipline or equivalent military experience 5 - 8 years or relevant work experience Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF) Analytical troubleshooting skills in Linux, displaying problem-solving abilities Strong proficiency in software and infrastructure troubleshooting, testing, and debugging Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous) Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards Exposure to SIEM, vulnerability management tools, and firewalls Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities Comfortable collaborating across diverse cross-functional teams with open communication Previous experience in a customer-facing technical support role (Support Engineer) - advantageous Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Posted 1 month ago
7.0 - 10.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Dear Candidate, We are Organizing a walk-in Drive at Hyderabad Location on 05-July-2025. Please find details below: Role: Linux Admin Exp: 7 to 10 Years Location: Hyderabad Venue: TCS Deccan park , Hyderabad Address: Deccan Park, Plot No.1, Hitech City Main Rd, Software Units Layout, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081 JD: 1. Good knowledge on Red Hat and Ubuntu Linux Administration 2. Install, Configure and Maintain Linux servers (RHEL, Ubuntu) 3. Ensuring Optimal Performance and Availability of servers. 4. Experience in performing regular system updates, patches And regularly updating Operating System to newer versions. 5. Apply advanced troubleshooting techniques to provide unique solutions and provide RCA and permanent. 6. Troubleshoot network connectivity issues and optimize the network performance 7. Implement security best practices, such as user access controls, SSH and firewall rules. 8. Working Knowledge on Disk Filesystems, LVM 9. LDAP,E-Mail, DNS and HTTPD Documents to Carry: 1.TCS application form available on iBegin 2. PAN/Aadhaar or any other Government ID Proof. 3. Updated CV/Resume to be provided. 4. 2 Passport size Photographs Please reach the venue by 10:00 AM. Regards Gunsheel Sidana Human Resources Talent Acquisition Group Tata Consultancy Services
Posted 1 month ago
8.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. · Job Title: MS SQL DBA · Location: Noida · Experience: 10+ yrs · Job Type : Contract to hire. · Notice Period:- Immediate joiners. Mandatory Skills: Top 3 skills which is mandatory • MS SQL Always on • Windows Server Cluster • TDE(transparent Data Encryption) POSITION OVERVIEW : • 8+ years of relevant experience in managing MS SQL Servers and Azure SQL database and/or related infrastructure preferred • Advanced experience on Always-On feature installation/configuration and troubleshooting • 5+ years of experience in Windows Server Management • Able to handle all SQL Database DBA related daily maintenance tasks. • Good experience in Database and SQL Performance Tuning. • Good experience on Windows Server patching and Mount points management • Knowledge and experience on Databases Migration from On-premise to Azure • Installing and Managing SQL Server all the versions • Configuring and Administering Security /Policies/Resource Governing/MDW • Managing Database Performance using MDW • Implementation and Administration of across the Datacenters. • Planning for Production Storage and Capacity Management. • Hands on experience on Windows server issues, monitoring and troubleshooting. • Creating databases from the ground up. • Design, implement and operate database systems for performance and reliability. • Administer production and development databases, ensuring maximum availability. • Upgrade SQLServer from Legacy version to latest versions • Applying Patches to SQL Server. • Demonstrable experience of working effectively with Clients, Internal teams to resolve issues. • Good knowledge in T-SQL scripting • Trouble shooting and resolving database issues. • Conforming to client compliances and expectations • This role may entail after-hours support on an on-call basis. • Good working experience all HA and DR solutions. • Strong database troubleshooting and problem solving skills are required. • Solid written and verbal communication skills. • Strong time management skills POSITION GENERAL DUTIES AND TASKS : • Ability to think strategically and make collaborative decisions • Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact • Communicates quickly, clearly, concisely, appropriately, and intelligently • Foster open communication, speaks with impact, listens to others, and writes effectively • Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH • Ability to effectively negotiate with vendors on upgrades and acquisitions • Effective planning, time management, negotiation, and delegation skills • Ability to approach problems with an open-mind, use existing information and resources • Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods • Think positively when faced with obstacles, build on others ideas, think logically and intuitively • IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge • Strong technical writing • Experience in documentation tools such as Visio and Microsoft Office products
Posted 1 month ago
0.0 - 8.0 years
0 Lacs
Bengaluru, Karnataka
On-site
Bengaluru, Karnataka, India Customer Success & Support Full-time Ref ID: JR-008319 Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Your Career As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset. You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations. Your Impact Offer technical support to customers and partners Effectively manage support cases from recording to resolution, including timely follow-ups Conduct fault isolation and root cause analysis for technical issues Author Technical Support Bulletins and other technical documentation in the Knowledge Base Review technical content for training, marketing, manuals, and troubleshooting guides Travel to customer sites for critical situations, expediting resolutions as needed Provide configurations, troubleshooting, and best practices to customers Collaborate with the Engineering team to influence product operability Participate in weekend on-call rotation and provide after-hours support as required Communicate complex technical issues effectively to internal and external stakeholders Your Experience A bachelor's degree in computer science or related discipline or equivalent military experience 5 - 8 years or relevant work experience Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF) Analytical troubleshooting skills in Linux, displaying problem-solving abilities Strong proficiency in software and infrastructure troubleshooting, testing, and debugging Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous) Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards Exposure to SIEM, vulnerability management tools, and firewalls Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities Comfortable collaborating across diverse cross-functional teams with open communication Previous experience in a customer-facing technical support role (Support Engineer) - advantageous The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Posted 1 month ago
7.0 years
0 Lacs
Pune, Maharashtra, India
On-site
TransUnion's Job Applicant Privacy Notice What We'll Bring Python Dev What You'll Bring What we’ll bring: A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile. Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars. Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius. An opportunity to participate in new project planning, development, and release activities within a small, self-organizing Scrum team. An exciting platform that is fast, lean, modern, and real-time that manages hundreds of terabytes of data, serving a large, diverse, nationwide customer base. What You’ll Bring Developer background with Python version 3. Ability to test code changes through automated and manual testing to identify and resolve technical issues. 7+ years of real-world, backend, application development and design on Linux-based systems. Application networking experience (TCP/IP, HTTP, SSH), SQL database queries, and multi-threading. Knowledge of version control systems (preferably git) & Agile methodology. Fundamental concepts and algorithms from a Computer Science degree or equivalent, including object-oriented programming. We’d Love To See An emphasis on security, including PGP, AES, and other encryption techniques. An understanding of fault tolerance & redundancy. Cloud technology experience. Good communications and collaboration skills. Impact You’ll Make In the first 30 days – understanding key components of our systems, through self-learning, code reviews, documentation, and test automation. Beyond 30 days - participating in new product design and implementation to fulfill our backlog of product ideas. Impact You'll Make Pune This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Developer, Applications Development
Posted 1 month ago
0 years
0 Lacs
Bengaluru East, Karnataka, India
On-site
AAA,DOT1X,MAC-Auth, Captive portal , IPSEC and GRE Tunnels, VXLAN , Netedit , DHCP , Radius , RAdsec , Hot-patch , ISSU , Rest , Web-UI , MACSEC , VSF , VSX , MAC-LOCKDOWN , MAC-LOCKOUT , TACACS , SSH.,LLDP. Python Automation Good communication skills. Experienced in testing of Switching/Routing protocols such as OSPF, BGP. Experienced in testing of any two of the following security Protocols - AAA,DOT1X,MAC-Auth, Captive portal , IPSEC and GRE Tunnels, VXLAN , Netedit , DHCP , Radius , RAdsec , Hot-patch , ISSU , Rest , Web-UI , MACSEC , VSF , VSX , MAC-LOCKDOWN , MAC-LOCKOUT , TACACS , SSH.,LLDP. Switching/Routing protocols testing, Python Automation testing
Posted 1 month ago
0 years
0 Lacs
Bengaluru East, Karnataka, India
On-site
AAA,DOT1X,MAC-Auth, Captive portal , IPSEC and GRE Tunnels, VXLAN , Netedit , DHCP , Radius , RAdsec , Hot-patch , ISSU , Rest , Web-UI , MACSEC , VSF , VSX , MAC-LOCKDOWN , MAC-LOCKOUT , TACACS , SSH.,LLDP. Python Automation A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Switching/Routing protocols testing, Python Automation testing
Posted 1 month ago
7.0 - 10.0 years
15 - 18 Lacs
Bengaluru
Work from Office
Lead our AI/ML development efforts and shape the technical direction of our AI-driven products. You will be the product manager and you will be responsible for designing, building, and deploying scalable AI/ML solutions and mentoring the team.
Posted 1 month ago
3.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Lead and execute qualification test programs. Perform and execute testing in compliance with quality assurance and safety requirements. Prepare test reports using data and results obtained during testing. Work with project managers and subsystem/component leads to develop and maintain project schedules. Lead complex technical projects, coordinating multi-functional teams to accomplish project objectives while meeting established schedule and budget requirements. Support preparation of requests for quotation (RFQs) and project change offers including scope statements, specifications, costs estimate, plans and schedules. Identify and define technical issues, risks, and challenges – direct efforts to successful resolution. Comply with industry, regulatory, or agency codes and standards pertinent to equipment qualification. Collaborate with design engineers to identify design features which require qualification. Provide technical guidance, direction, and collaborate with other personnel including partners such as outside labs, sub-contractors, suppliers, fabricators, and customers. Provides consult to establish qualification strategy for product obsolescence. Collaborate with project managers to address risks, estimate cost and schedule. Train and coach other engineers Maintain nuclear safety and a safe working environment. Develop and maintain effective business relationships with Westinghouse customers. Strongly Preferred EMC Seismic Qualifications Harsh Environment Qualification Mild Environment Qualification Strongly Preferred – Testing Knowledge Equipment, Components, and Systems used in Nuclear Power Plants Control Cards Modems to Breakers, Switches Cables Instrumentation & Control Cabinets Prior experience working in lab/testing environment (academic or industry lab) Mechanical and/or electrical problem-solving skills Strong organizational, planning skills, and attention to detail Highly motivated, self-starter Good judgment and the ability to prioritize a number of diverse tasks Orientation toward achieving Customer Success Effective communication, teaming and team building skills Strong technical writing ability Ability to multitask and work on multiple projects at a time Preferred working knowledge of IEEE and Reg Guide standards for Equipment Qualification Preferred experience in the nuclear industry, specifically in nuclear power plant safety/non-safety systems with working knowledge of 10CFR50 Appendix B, NQA-1, and 10 CFR Part 21 Familiar with the below regulations and standards : IEEE 323 IEEE 344 IEEE C37.82 IEEE C37.98 IEEE C37.81 Regulatory Guide 1.180 MIL-STD-461 IEC 61000-4 EPRI 102323 Roles and Responsibilities • 3 to 6 years of professional experience and Preferred working knowledge of IEEE and Reg Guide standards for Equipment Qualification • Preferred experience in the nuclear industry, specifically in nuclear power plant safety/non-safety systems with working • Knowledge of 10CFR50 Appendix B, NQA-1, and 10 CFR Part 21
Posted 1 month ago
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