SSB ENTERPRISE

Job Type: Full-Time Working Hours: 10:00 AM – 6:30 PM About Us: SSB Enterprise is a leading e-commerce company selling premium wellness, grooming, and personal care products under brands like Houzaide: World of Wellness & Care, Pearl Shaving, and EMBROS . We are dedicated to providing exceptional customer experiences and are looking for a Customer Care Executive to join our team. Key Responsibilities: Handle Customer Inquiries: Attend customer calls and respond to queries related to products, warranty, troubleshooting, and general assistance. Warranty Registration & Claims: Register customer warranties, process claims, and ensure smooth resolution. Issue Resolution: Work closely with internal teams (warehouse, finance, and support staff) to manage refunds, replacements, and product concerns. Troubleshooting Assistance: Guide customers through product troubleshooting and provide effective solutions. Customer Satisfaction: Maintain a professional and empathetic approach to ensure a positive customer experience. Requirements: Strong communication and problem-solving skills. Fluent English communication skill is a must. Basic knowledge of e-commerce operations (preferred but not mandatory). Ability to work collaboratively with different departments. Prior experience in customer service is a plus, but training will be provided. Why Join Us? Competitive salary and growth opportunities. Friendly and supportive work environment. Hands-on training to ensure success in the role. Join us and be part of a team that values customer satisfaction and teamwork! Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person

Job Type: Full-Time Working Hours: 10:00 AM – 6:30 PM About Us: SSB Enterprise is a leading e-commerce company selling premium wellness, grooming, and personal care products under brands like Houzaide: World of Wellness & Care, Pearl Shaving, and EMBROS . We are dedicated to providing exceptional customer experiences and are looking for a Customer Care Executive to join our team. Key Responsibilities: Handle Customer Inquiries: Attend customer calls and respond to queries related to products, warranty, troubleshooting, and general assistance. Warranty Registration & Claims: Register customer warranties, process claims, and ensure smooth resolution. Issue Resolution: Work closely with internal teams (warehouse, finance, and support staff) to manage refunds, replacements, and product concerns. Troubleshooting Assistance: Guide customers through product troubleshooting and provide effective solutions. Customer Satisfaction: Maintain a professional and empathetic approach to ensure a positive customer experience. Requirements: Strong communication and problem-solving skills. Fluent English communication skill is a must. Basic knowledge of e-commerce operations (preferred but not mandatory). Ability to work collaboratively with different departments. Prior experience in customer service is a plus, but training will be provided. Why Join Us? Competitive salary and growth opportunities. Friendly and supportive work environment. Hands-on training to ensure success in the role. Join us and be part of a team that values customer satisfaction and teamwork! Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person