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3.0 - 5.0 years
8 - 12 Lacs
Gurugram
Work from Office
As a Technical Care Specialist, you will be responsible for providing advanced technical support for broadband and IP network solutions, ensuring high customer satisfaction through effective issue resolution and proactive service. You will analyze, diagnose, and troubleshoot complex network problems, collaborate with R&D and cross-functional teams, and contribute to service improvement through root cause analysis, documentation, and knowledge sharing. You have: 3-5 years of experience in network operations, customer support, or telecommunications, with a relevant degree in Electronics, Computer Engineering, or IT. Strong understanding of GPON, XGS-PON, SDAN, FWA, and related broadband access technologies. Familiarity with IP networking protocols (IPv4/IPv6), and protocols like SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, ERPS. Hands-on experience with troubleshooting, diagnostics, and RCA reporting in live customer environments. Proficient in working on UNIX/Linux systems and using support tools for network/system analysis. Strong analytical thinking, communication skills, and a customer-first mindset; comfortable working under pressure and in 24x7 support environments. It would be nice if you also have: Basic programming or scripting knowledge in Python, Java, JavaScript, and familiarity with SQL/MariaDB and web technologies. Experience with Nokia products like Lightspan, Altiplano (SDAN), ISAM 7302/7330/7360, 5520 AMS, and network management systems like 5529 APC, IDM, OAD, SDC, NA 5530. Work independently using best practices and industry knowledge to address business and technical challenges. Lead or contribute to small-scale technical projects with minimal risk and resource demand. Assist experts in advanced troubleshooting, including system-level tracing, debugging, and protocol analysis. Identify, reproduce, and document defects; collaborate closely with R&D teams to ensure timely resolution. Engage with customers on complex issues, providing workarounds and technical guidance as needed. Ensure compliance with SLA timelines for escalated cases and emergency processes when applicable. Contribute to root cause analysis (RCA) efforts and participate in the creation of technical reports. Create and review technical documents, guidelines, and knowledge base articles to support continuous learning and issue resolution.
Posted 1 week ago
8.0 - 13.0 years
5 - 9 Lacs
Navi Mumbai
Work from Office
The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our peoples skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Job Description 1. 8+ years of experience in Java and AngularJS development in telecom systems on OSS and BSS applications. 2. Strong expertise in CSTA, SIP, RTP, SRTP, and WebRTC for VoIP call handling. 3. Strong experience in multithreading, performance tuning, and real-time systems. 4. Knowledge of cloud-based VoIP solutions (AWS, Kubernetes, Docker, OpenStack) is a plus. 5. Experience with SDN for network traffic engineering is a bonus. 6. Integrate location-based routing (LoST, PIDF-LO, HELD) 7. Implement XMPP-based messaging for real-time emergency communications. 8. Secure telecom protocols using TLS, IPsec, HTTPS. 9. Collaborate with GIS teams to support geospatial call routing. 10. Maintain and optimize low-latency, high-availability telecom systems 11. Familiarity with SS7, ISUP, and PSTN to IP transition. 12. Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). 13. Familiarity with services regulations (FCC, NENA, EENA).
Posted 2 weeks ago
5 - 8 years
15 - 30 Lacs
Gurgaon
Remote
Job Overview: We are looking to hire experienced developers for remote positions who can contribute their expertise to our SaaS product. The ideal candidate will have a strong background in telephony systems, Python development, DevOps, real-time systems, and security. Salary is flexible for the right candidate who is ready to drive innovation and excellence in our product offerings. Key Responsibilities: Telephony and Communication Systems: Develop, maintain, and optimize telephony solutions using FreeSWITCH, Asterisk, SIP, WebRTC, and VoIP protocols. Troubleshoot and resolve issues related to call routing, connectivity, and communication quality. Python Development and Scalability: Design and implement scalable backend systems using Python. Utilize asynchronous frameworks such as FastAPI and Celery for high-performance applications. Optimize interactions with PostgreSQL databases and ensure efficient message queuing. DevOps and Cloud Infrastructure: Implement, manage, and optimize containerized applications using Docker and Kubernetes. Deploy and maintain applications on cloud platforms (AWS, GCP) ensuring high availability and performance. Collaborate with the operations team to improve CI/CD pipelines and automate infrastructure management. Real-Time Systems: Design and develop systems utilizing WebSockets, UDP, and low-latency networking protocols to support real-time communication. Ensure minimal latency and high throughput for mission-critical applications. Security and Compliance: Integrate security protocols such as SIP/TLS and SRTP to safeguard communications. Ensure compliance with data protection standards including GDPR and HIPAA, integrating security best practices in software design and deployment. Collaboration and Mentoring: Work closely with cross-functional teams including product managers, designers, and other developers to shape product features and architecture. Mentor junior team members and promote a culture of continuous learning and improvement. Required Skills and Qualifications: Proven experience in developing and managing telephony systems with FreeSWITCH/Asterisk, SIP, WebRTC, and VoIP protocols. Strong proficiency in Python, including experience with asynchronous frameworks such as FastAPI and Celery. Hands-on experience with PostgreSQL database optimization and message queue systems. Solid understanding of DevOps practices with practical experience using Docker, Kubernetes, and cloud platforms (AWS, GCP). Demonstrated expertise in building real-time systems using WebSockets, UDP, and ensuring low-latency networking. Deep knowledge of security protocols including SIP/TLS, SRTP and familiarity with regulatory compliance frameworks like GDPR and HIPAA. Excellent problem-solving skills, attention to detail, and the ability to work independently in a remote setting. Strong communication and collaboration skills. Preferred Qualifications: Prior experience working on SaaS products environment. Contributions to open-source projects or participation in developer communities. Experience with additional programming languages and frameworks is a plus. Compensation and Benefits: Flexible salary package for the right candidate. Opportunity to work remotely from anywhere in India. Dynamic and collaborative work environment. Opportunities for professional growth and skill development.
Posted 3 months ago
5 - 8 years
15 - 30 Lacs
Gurgaon
Remote
Job Overview: We are looking to hire experienced developers for remote positions who can contribute their expertise to our SaaS product. The ideal candidate will have a strong background in telephony systems, Python development, DevOps, real-time systems, and security. Salary is flexible for the right candidate who is ready to drive innovation and excellence in our product offerings. Key Responsibilities: Telephony and Communication Systems: Develop, maintain, and optimize telephony solutions using FreeSWITCH, Asterisk, SIP, WebRTC, and VoIP protocols. Troubleshoot and resolve issues related to call routing, connectivity, and communication quality. Python Development and Scalability: Design and implement scalable backend systems using Python. Utilize asynchronous frameworks such as FastAPI and Celery for high-performance applications. Optimize interactions with PostgreSQL databases and ensure efficient message queuing. DevOps and Cloud Infrastructure: Implement, manage, and optimize containerized applications using Docker and Kubernetes. Deploy and maintain applications on cloud platforms (AWS, GCP) ensuring high availability and performance. Collaborate with the operations team to improve CI/CD pipelines and automate infrastructure management. Real-Time Systems: Design and develop systems utilizing WebSockets, UDP, and low-latency networking protocols to support real-time communication. Ensure minimal latency and high throughput for mission-critical applications. Security and Compliance: Integrate security protocols such as SIP/TLS and SRTP to safeguard communications. Ensure compliance with data protection standards including GDPR and HIPAA, integrating security best practices in software design and deployment. Collaboration and Mentoring: Work closely with cross-functional teams including product managers, designers, and other developers to shape product features and architecture. Mentor junior team members and promote a culture of continuous learning and improvement. Required Skills and Qualifications: Proven experience in developing and managing telephony systems with FreeSWITCH/Asterisk, SIP, WebRTC, and VoIP protocols. Strong proficiency in Python, including experience with asynchronous frameworks such as FastAPI and Celery. Hands-on experience with PostgreSQL database optimization and message queue systems. Solid understanding of DevOps practices with practical experience using Docker, Kubernetes, and cloud platforms (AWS, GCP). Demonstrated expertise in building real-time systems using WebSockets, UDP, and ensuring low-latency networking. Deep knowledge of security protocols including SIP/TLS, SRTP and familiarity with regulatory compliance frameworks like GDPR and HIPAA. Excellent problem-solving skills, attention to detail, and the ability to work independently in a remote setting. Strong communication and collaboration skills. Preferred Qualifications: Prior experience working on SaaS products environment. Contributions to open-source projects or participation in developer communities. Experience with additional programming languages and frameworks is a plus. Compensation and Benefits: Flexible salary package for the right candidate. Opportunity to work remotely from anywhere in India. Dynamic and collaborative work environment. Opportunities for professional growth and skill development.
Posted 3 months ago
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