2 Srm Operation Jobs

MODERATOR Role/ Responsibilities: 1. SRM Operation: • Operate the Enable/Enable Plus platform on the Service Request Management System (SRM). • Man the Command Centre (Control Room) and remain alert to handle any emergency or service requests on the Enable/Enable Plus platform. 2. Emergency Coordination: • Act as an online moderator to coordinate assistance for clients during emergencies. • Mobilize listed relatives, friends, and family members to provide the necessary help. 3. Client Onboarding: • Enter client details such as KYC, Neighbors and Kins, First Responders, Nearest Hospital, Police Station, Fire Station, Medical Disabilities, Insurance Policy, Allergies, Metal Implants, and other relevant information into the SRM during onboarding. 4. Request Handling: • Understand the nature of the request by connecting with the client via Zoom call. • Coordinate among listed kins and neighbors to manage the situation effectively. 5. Communication Skills: • Exhibit excellent diction and command over both English and Hindi languages. 6. Analytical Skills: • Possess an analytical mind and logical thinking. 7. Collaboration: • Share common space with the Care SRM operator. • Assist the Care Operator when there is no activity on the Enable SRM. 8. Training and Redundancy: • Be fully trained in handling Care SRM. • Capable of managing emergencies for the Care Model as well. 9. Professionalism: • Maintain a high level of professionalism when engaging with both existing and new clients. • Actively inform and engage customers by delivering relevant product information. 10. Documentation: • Thoroughly document every customer interaction and relevant information in the company's systems. Requirements: • Language Proficiency: • Proficient in both English and Hindi with excellent communication skills. • Empathy and Composure: • Display empathy and remain calm and composed, even in high- pressure situations. • Provide focused attention to customers concerns before responding. • Experience: • Minimum of 1 year of experience in the Contact Centre Industry or Customer Experience is required. • Experience in Emergency Care/Health & Wellness is advantageous. • Record Maintenance: • Maintain clear and organized records of data activities. • Continuously update the database with any changes in contact numbers, addresses, or other relevant details. • Client Assistance: • Assist clients in entering their personal, family, medical, and other KYC details as required by the App. • Provide support through screen share or voice assistance. • Call Management: • Complete a minimum of 100 calls daily. • Update details in a Google sheet for review. • Qualifications: • Graduate degree is required. • Versant-5 certification in English is mandatory. • Shift Timing- Rotation in three shifts as under:- • 0800- 1700 • 1200- 2300 • 2300- 0800 We look forward to welcoming a dedicated and skilled professional to our team. If you meet the above qualifications and are passionate about providing exceptional customer support, we encourage you to apply. Responsibilities Proficient in both English and Hindi with excellent communication skills; Minimum of 1 year of experience in the Contact Centre Industry or Customer Experience; Experience in Emergency Care/Health & Wellness is advantageous; Graduate degree; Versant-5 certification in English

Hi, Greetings from Manpower Resources India (P) ltd. Manpower Resources India (P) Limited, a leading Executive Search company, offers services in Power, Steel, Infrastructure, Oil & Gas, Cement, Engineering space. Please find all the details regarding the company and the job profile below for one of our client's requirements. About Company It's a large conglomerate in stain-less steel manufacturing. Position Title: Head of Department- Production(2nd line) (AGM/ Sr. Manager/ Manager) Department-SRM Operations Location: Boisar Qualification : B.E./B. Tech/Diploma in Production/Industrial Engineering Reports To: Head of the Department Experience : Min. 12+ Years of relevant Experience. Key Responsibilities: To execute Monthly Rolling plan by Proper and advance communication to Production team & Roll Shop Team for Stand assemblies preparation in advance and Also Cross Checked by Production team To co-ordinate Maintenance team by informing any scheduled stopping in advance so that Maintenance. Crew can do preventive Maintenance. To co-ordinate with Planning department for Raw material availability during Campaign and may Change plan to maintain Zero Delay for R.M. To achieve the Rolling Cost of conversion within Norms by controlling Yield loss, Zero Short bar generation, Zero Cobbles, NG Consumption. To control the cost of Reworking of Poor Product Quality.Poor Product quality (Leg length variation, Bendness, Bulging, Twisting, Taperness, high ovality and blunt apex etc.) To do Root Cause Analysis of all the delays of previous day and submit CAPA and also Close CAPA also. To implement Proactively Operational Preventive actions as submitted through CAPA To provide Technical Training and Re-training to all Production teammates to develop their Productive skill. To control the Store Inventory by logical Justification of Consumption trend and Item Purchasing and its minimum aging for all Consumables and Spares. To do 5S Activities and nurture TPM attitude among Teammates. To review the Performance weekly and submit report to Plant Head. To ensure that Avg. Production Per day as per Norms or Bench Marks Production per day in each & every size. To ensure to submit Monthly Performance report with Continual Improvement Plan in 1st week of Each & Every Month. To coordinate Sales team for any new Product development to Capitalize the market share To ensure to meet all Statutory compliance in all area of application. To ensure Good and Productive work culture by Motivation and strong connection with All teammates. To prepare and maintain ISO Documentation To ensure implementation of TPM in all area and activities through regular training, retraining and skill development of all teammates. To create healthy environment by Zero Case of Grievance of teammates. To develop Teammates for their good safety behavioural through regular Training & Retraining To ensure manpower availability as per Organization Structure and raise MRF to fill vacancy through Proper Recruitment with Co-ordination of HRD. To create healthy environment and lead to Zero Attrition by Proper Justification of Fixing KRA and its effective Evaluation of All Teammates. To ensure proper House keeping in all areas of Activities.