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Indusind Bank logo
Program Manager - Affluent Servicing Indusind Bank

4.0 - 6.0 years

5 - 9 Lacs

gurgaon, haryana, india

On-site

Report, monitor and continually impact improvement in the Affluent Clients Service parameters and the delivery of client Experience so that Affluent Banking becomes a benchmark in Customer Service for premium banking customers in the industry. Planning, executing, and overseeing key service improvement initiatives that enhance customer experience and operational efficiency. Cross-functional co-ordination, performance tracking, process optimization and driving change to meet service goal. Manage performance of the Service team to improve the quality and handling of customer service interactions across defined KPI metrics Responsibilities: Track, report, analyze and drive Affluent service team...

Posted 9 hours ago

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