End-to-End Car Sales: Enquiry Generation Sales activity Customer Relationship Deal Closing. Adhere to the company's requirements and policy.
Review and process all incoming warranty claims, including verifying customer eligibility, vehicle service history, and ensuring proper documentation (e.g., repair orders, labor codes, failure codes, and part numbers). Prepare and submit warranty claims to the manufacturer or third-party providers in a timely manner, adhering to all submission deadlines and technical guidelines. Act as the primary point of contact for service advisors and technicians, providing guidance on proper warranty repair procedures and documentation. Manage and resolve complex or escalated customer warranty issues and complaints, providing clear explanations of coverage and policy terms. Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹42,217.35 per month Work Location: In person
Role Overview: You will be responsible for reviewing and processing all incoming warranty claims. This includes verifying customer eligibility, checking vehicle service history, and ensuring all necessary documentation is in place. You will prepare and submit warranty claims to the manufacturer or third-party providers on time, following all submission deadlines and technical guidelines. Additionally, you will act as the main point of contact for service advisors and technicians, offering guidance on proper warranty repair procedures and documentation. You will also handle complex or escalated customer warranty issues and complaints, providing clear explanations of coverage and policy terms. Key Responsibilities: - Review and process incoming warranty claims - Verify customer eligibility and vehicle service history - Ensure proper documentation such as repair orders, labor codes, failure codes, and part numbers - Prepare and submit warranty claims to manufacturers or third-party providers - Adhere to submission deadlines and technical guidelines - Provide guidance to service advisors and technicians on warranty repair procedures - Manage and resolve complex or escalated customer warranty issues - Explain coverage and policy terms clearly to customers Qualifications Required: - Previous experience in processing warranty claims is preferred - Strong attention to detail and accuracy - Excellent communication and interpersonal skills - Ability to manage and resolve customer complaints effectively - Knowledge of warranty coverage and policy terms is a plus,