Senior Service Management Analyst Ameriprise India

3.0 - 7.0 years

0 Lacs

haryana

On-site

Role Overview: Major Incident management is a crucial aspect of IT service management (ITSM) that focuses on swiftly restoring normal service operation following an incident to minimize business impact. An incident is any unplanned interruption or reduction in service quality, ranging from infrastructure outages to software bugs affecting user experience. Incident management involves identifying, analyzing, and resolving incidents, including stakeholder communication, incident documentation, and implementing preventive measures for future incidents. The primary objective is to ensure efficient service delivery and high customer satisfaction levels. Key Responsibilities: - Monitor Ameriprise ...

Posted 1 month ago

AI Match Score

Apply

Senior Service Management Analyst Ameriprise India

5.0 - 9.0 years

0 Lacs

haryana

On-site

Job Description: Major Incident management is a critical component of IT service management (ITSM) that focuses on restoring normal service operation as quickly as possible following an incident, while minimizing impact on the business. An incident is defined as an unplanned interruption to a service or a reduction in the quality of a service. This can include anything from an infrastructure outage to a software bug that affects user experience. The scope of incident management extends beyond just technical issues; it encompasses the entire process of identifying, analyzing, and resolving incidents. This includes communication with stakeholders, documentation of incidents, and the implementa...

Posted 3 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.