Job
Description
Platform Labs tackles hard problems, de-risking strategic technical initiatives for engineering teams across the organization by creating functional proofs of concepts and providing support to integrate them into roadmaps for successful adoption. This team of Staff engineers works on projects in a variety of technical areas in the ServiceNow platform and engineering organization. Each project follows an approach where a problem is observed and researched, a hypothetical solution is proposed, experiments are built and tested, then analyzed, and iterated on. Platform Labs embraces emergent technologies while balancing the feasibility and constraints of operating at ServiceNows scale. What you get to do in this role: The engineering role in Platform Labs provides the opportunity to research and learn. Staying abreast of new technologies or adopting tried and tested standards is part of the work. Justifying choices with thorough analysis and discussions is required Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. 14+ years of programming experience Ability to learn and explore existing and new technologies with a data-driven mindset Experience with cloud native technologies, distributed systems, and platforms Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with JavaScript and the Web as a platform, reusability, and componentization Hands-on Coding, System Design, Implementation etc. Experience with UI frameworks like Angular, React or Vue is a plus. Experience working with relational databases including development, troubleshooting and performance optimization. Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
