Posted:1 month ago|
Platform:
Work from Office
Full Time
5-7 yrs. of experience in Genesys contact center 8.x, 9.x products, Genesys Pure Engage cloud, supporting customers through Genesys portal Experienced with ITIL incident, change & problem management
Excellent communication and interpersonal skills
Knowledge of multiple ticketing tools like BMC Remedy, ServiceNow Knowledge on problem/change/incident management along with planning/scheduling/patching, execution of deployment, break fix activity in the IVR, CTI, desktop areas operating systems such as UNIX/LINUX Configuring Applications/ Questionnaires, Reports, Data Imports/ Data Feeds, Dashboards, Notifications, Package Installations and Workflows to meet business requirements.
Provide support in troubleshooting Production issues whenever required.
Knowledge on Linux/Azure server updates, patches, troubleshoot and resolve issues Domain knowledge on Telecom Networking will be added advantage"
Growel Softech Pvt. Ltd.
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