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Sr. Software Engineer Growel Softech Pvt. Ltd.

5.0 - 7.0 years

7 - 9 Lacs

karnataka

Work from Office

5-7 yrs. of experience in Genesys contact center 8.x, 9.x products, Genesys Pure Engage cloud, supporting customers through Genesys portal Experienced with ITIL incident, change & problem management Excellent communication and interpersonal skills Knowledge of multiple ticketing tools like BMC Remedy, ServiceNow Knowledge on problem/change/incident management along with planning/scheduling/patching, execution of deployment, break fix activity in the IVR, CTI, desktop areas operating systems such as UNIX/LINUX Configuring Applications/ Questionnaires, Reports, Data Imports/ Data Feeds, Dashboards, Notifications, Package Installations and Workflows to meet business requirements. Provide suppor...

Posted 1 month ago

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