Sr Service Support Specialist

As a Senior Service Support Specialist at Waters, you will play a crucial role in supporting the successful growth of Waters" businesses across Waters India Hyderabad. Waters is a leading specialty measurement company that values inclusion and diversity, and is dedicated to delivering benefits through innovation and people in the life, materials, and food sciences industries. At Waters, people are at the core of everything we do, and by engaging with our talented and diverse workforce, we continuously evolve, develop, and enhance our products to ensure customer success. In this role, you will act as an ambassador of Waters, bringing Waters" products and services to the market. Your key responsibilities will include understanding the customers" business and growth plans, and translating that knowledge into solutions and offerings from Waters to drive customer success. This position offers a high degree of flexibility, allowing you to work both in the field and from the office, with a focus on designated territories and/or markets. Responsibilities: - Collaborate with Field Service Managers and Service Delivery Managers to achieve territory-specific service sales goals. - Proactively renew service plans using SAP tools and associated databases. - Prepare and deliver quotations, enter order entries, and follow up on order execution. - Ensure timely invoice submission and conduct billing reviews. - Perform install base checking and corrections as needed. Qualifications: - Bachelor's Degree with 2 years of experience in using SAP, with a preference for experience in making quotations in scientific services. - Customer-focused with exceptional written, verbal, and organizational skills. - Proficiency in Microsoft applications such as Word, Excel, and PowerPoint. Join Waters Corporation, a global leader in specialty measurement, with a rich history of over 60 years in pioneering chromatography, mass spectrometry, and thermal analysis innovations. With a presence in 35 countries and products available in over 100 countries, Waters is dedicated to creating business advantages for laboratory-dependent organizations in healthcare, environmental management, food safety, and water quality. Working at Waters offers you the opportunity to unlock your career potential, driven by purpose and a commitment to continuous improvement. Join our team of problem solvers and innovators who are unafraid to take risks to transform the world of human health and well-being. Together, we deliver benefits as one, providing the insights needed today to solve the challenges of tomorrow.,