Technical Care Specialist Nokia India Private Limited

8.0 - 12.0 years

4 - 8 Lacs

Gurgaon, Haryana, India

On-site

KEY SKILLS AND EXPERIENCE You have: Bachelor's degree in Computer Science, Engineering, or a related field. 8-12 years of relevant experience in technical support or a related role. Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.). Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220. Experience with network troubleshooting tools such as Wireshark and Tcpdump. Excellent communication skills, both verbal and written, and the ability to work collaboratively with customers and cross-functional teams. Strong problem-solving ability with a focus on technical issues and the ability to think critically under pressure. It would be nice if you also had: Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce). HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Customer Communication: You'll enhance your communication skills while serving as the main point of contact for customers, handling escalations, and providing updates. Advanced Troubleshooting: You'll gain expertise in troubleshooting complex technical issues, applying advanced methods such as protocol flow analysis and system-level tracing. Collaboration & Teamwork: You will work closely with cross-functional teams, gaining insights into various aspects of pre-sales, product support, and customer service. Product Knowledge: By working directly with IP products like Nokia's SR/SSR series, you will deepen your understanding of advanced networking protocols and technologies. Process Improvement: Your feedback will help drive process improvements, contributing to better service delivery and higher customer satisfaction. Continuous Learning: Stay ahead in the industry by learning about the latest technologies, product updates, and customer roadmaps.

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