Sr Product Analyst

As a Tech Product Support, your role involves supporting the Tech Product Manager in translating business needs and requirements into stories for the pod backlog. Your key responsibilities include: - Understanding user needs and translating them into detailed requirements for the pod - Building use cases, writing, managing, and clarifying user stories, visualization, and process flows - Explaining how requirements may be implemented from a functional standpoint and driving/improving user experience - Staying 2-3 sprints ahead of the pod and ensuring each feature has a clear definition of done; ensuring each feature level deliverable is aligned to a definition of readiness to enter sprint - Communicating vision to developers and testers - Helping write UAT scripts and participating in User Acceptance Testing as needed - Documenting confirmed business processes to serve as a reference for development and IT support - Applying business process improvement methods for optimization - Maintaining a deep understanding of the portfolio of IT systems that the business uses - Tracking metrics and building reports to measure progress - Managing dependencies with other pods, working closely with the Tech Product Manager - Applying compliance requirements within the scope of responsibility - Understanding the portfolio of IT systems that the business uses and specializing in specific applications - Supporting and/or facilitating system demos via inspect and adapt workshops as needed Key Skills: Domain Experience: - Proven knowledge and understanding of standard practices, technology, and supporting industry principles - Experience gathering requirements and translating them into a product vision - Deep understanding of business/processes and high-level understanding of high-quality digital product delivery - Experienced in managing a product backlog/release plan, tracking team level metrics, and attending product team ceremonies Product/Digital Expertise: - Understanding customer journeys and customer experience - Foundational skills in Data Engineering, Cybersecurity, Intelligent Automation, and Emerging Technology Leadership skills and behaviors: - Creating a culture that focuses on helping people and organizations - Identifying, engaging, and building empathy with customers - Focusing on Business agility, Agile delivery, and measurable outcomes - Demonstrated success in leading teams - Strong problem-solving skills with the ability to analyze situations and make informed decisions Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. As a Tech Product Support, your role involves supporting the Tech Product Manager in translating business needs and requirements into stories for the pod backlog. Your key responsibilities include: - Understanding user needs and translating them into detailed requirements for the pod - Building use cases, writing, managing, and clarifying user stories, visualization, and process flows - Explaining how requirements may be implemented from a functional standpoint and driving/improving user experience - Staying 2-3 sprints ahead of the pod and ensuring each feature has a clear definition of done; ensuring each feature level deliverable is aligned to a definition of readiness to enter sprint - Communicating vision to developers and testers - Helping write UAT scripts and participating in User Acceptance Testing as needed - Documenting confirmed business processes to serve as a reference for development and IT support - Applying business process improvement methods for optimization - Maintaining a deep understanding of the portfolio of IT systems that the business uses - Tracking metrics and building reports to measure progress - Managing dependencies with other pods, working closely with the Tech Product Manager - Applying compliance requirements within the scope of responsibility - Understanding the portfolio of IT systems that the business uses and specializing in specific applications - Supporting and/or facilitating system demos via inspect and adapt workshops as needed Key Skills: Domain Experience: - Proven knowledge and understanding of standard practices, technology, and supporting industry principles - Experience gathering requirements and translating them into a product vision - Deep understanding of business/processes and high-level understanding of high-quality digital product delivery - Experienced in managing a product backlog/release plan, tracking team level metrics, and attending product team ceremonies Product/Digital Expertise: - Understanding customer journeys and customer experience - Foundational skills in Data Engineering, Cybersecurity, Intelligent Automation, and Emerging Technology Leadership skills and behaviors: - Creating a culture that focuses on helping people and organizations - Identifying, engaging, and building empathy with customers - Focusing on Business agility, Agile delivery,