Sr. Operations Manager

Job Description

Key Responsibilities: Managing & coordinating with the Tele-calling team end-end flow for business loans. This includes generating more leads, manage customer expectations, document collections, reporting etc. Ensuring timely sharing of leads with the partners including enabling mechanism for automated sharing Manage and coordinate operation process internally and externally. Have an exact understanding of the end to end process at partners' end and ensure proper follow-up mechanism for customers & leads. Ensure regular/daily Reverse MIS from partners and internal stakeholders Analyse Reverse MIS to identify gaps in sales process at partner's end and recommend & implement solution. Ensure timely sharing of Reverse MIS with Finance for invoicing. Track and create monthly management information reports. Ensuring operations are compliant with partner's requirement & compliance. Coordinate with Banking partners (Banking & Non-Financial) and internal stakeholders to drive business including disbursals & issuance of cards & cross-sell products. Actively engage with internal and external stakeholders to drive better funnel efficiencies including top of the funnel. Identify vendor to create whole CRM framework. Gathering feedback and requirements from relevant stakeholder Experience Range: 8 - 15 years Educational Qualifications: -B.Tech/B.E in Computers Skills Required: Operations Management , CRM , Lead Generation , Invoicing , Cold Calling , Account Reconciliation Candidate Attributes: Education Criteria : 80% and above in classes 10 and 12 B.Tech (CS/ IT) and MBA Skill Set: Minimum 3-6 years of experience in running operations, call center, sales channel in a Bank/NBFC or a fintech working in lending industry. Should have lead a team on sales side and/or on fin-ops side. Exposure towards small ticket business loan, underwriting policies is encouraged.