Sr IT Systems Engineer

Role Overview: As a member of the Corp IT Infrastructure team at Five9, you will play a pivotal role in ensuring the redundancy, scalability, and security of the client infrastructure. Your primary focus will be on managing and supporting core enterprise IT systems, with a key emphasis on Okta. You will be responsible for overseeing Identity Provider (IDP), Single Sign-On (SSO), and System for Cross-domain Identity Management (SCIM) provisioning. Additionally, you will be instrumental in advancing the automation strategy to streamline processes and enhance efficiency across the IT infrastructure. Key Responsibilities: - Lead the end-to-end design and deployment of advanced identity automation solutions using Okta Workflows. - Architect and implement scalable integrations between Okta and HRIS, ITSM, security, and SaaS platforms (e.g., Workday, ServiceNow, Jira, Active Directory). - Build and optimize custom connectors, APIs, and flow functions to automate user lifecycle events (Joiner, Mover, Leaver processes) and access management. - Develop standards, templates, and reusable components for Okta Workflows and identity automation best practices. - Act as a subject matter expert (SME) for Okta technology and automation strategy within Corporate IT Infrastructure. - Collaborate closely with Security, HR, Application, and Compliance teams to translate business needs into secure and efficient identity workflows. - Monitor and troubleshoot Okta workflows, ensuring resilience, high availability, and quick incident resolution. Qualifications Required: - Okta Certified Professional/Administrator and/or Workflows certification. - 5+ years" experience in managing and maintaining identity management and synchronization solutions via Okta. - 10+ years of internal and external enterprise applications and systems implementation and support (e.g. Workday or similar HRIS, O365, Google Workspace, Slack Enterprise Grid, and service ticketing systems, etc.). - Solid understanding of Okta group rules, security policies, push groups, custom expression language, and custom attributes. - Proven track record of leading cross-functional automation projects in a complex, hybrid-cloud enterprise environment. - Solid understanding of IT infrastructure, Active Directory, Azure AD, SaaS integrations, and security principles. - Experience working in regulated environments (e.g., SOX, HIPAA, GDPR) and contributing to audit preparation. - Degree in either Computer Engineering, Computer Science, or Information Systems Management.,