Sr. IT Engineer - Application Support

Requirements

Description & Requirements

Job Summary:

• Plan and perform work submitted by the project when reporting application issues such as performance and service availability.
• Complete end-to-end application service management for all managed instances which includes monitoring request for compliance with corporate change policy standards.
• Successfully manage and review the execution of requested environmental changes, such as deployments or key configuration changes performed outside the application.
• Lead and facilitate the shutdown, recovery and testing of all impacted applications during Operating System patching cycles.
• Provide guidance on application administration and user provisioning as required, or when these tasks cannot be delegated without introducing stability issues within the supported solution.
• Ensure there is coverage for after-hours support for assistance in production recovery or time sensitive changes which can only occur outside of standard business hours.
• Typically responsible for providing guidance, coaching and training to other technical employees within job area.
  

Key Responsibilities:

• Lead the development and customization of ServiceNow applications and integrations.
• Design and implement complex workflows, business rules, and client/server scripts.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform performance, scalability, and security.
• Mentor junior developers and conduct code reviews.
• Stay updated with the latest ServiceNow features and best practices.
  

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
  

Required Skills:

• Strong expertise in ServiceNow development and administration.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
• Experience with ITSM, ITOM, CMDB, and custom applications.
• Strong understanding of Agile methodologies and DevOps practices.
• Excellent problem-solving and communication skills.
  

Preferred Qualifications:

• ServiceNow Certified Application Developer or Implementation Specialist.
• Experience with ServiceNow modules like HRSD, SecOps, or GRC is a plus.