Sr Field Service Supervisor

You will report directly to our Field Service Manager and you’ll work out of our location on a Hybrid work schedule.

KEY RESPONSIBILITIES

• Lead and manage the Field Service team to ensure efficient and effective service delivery.
• Own & deliver P&L responsibilities set by the organization.
• Onboard new customers in the IB.
• Develop and implement strategies to optimize field service operations and improve customer satisfaction.
• Provide technical guidance and support to field service technicians.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
• Monitor and analyze field service performance metrics to identify areas for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.

YOU MUST HAVE

• Minimum of 12 years of experience in a leadership role within field service management & retrofit sales.
• Strong technical knowledge and understanding of engineering principles.
• Ability to effectively manage and prioritize multiple projects and tasks.
• Experience in driving process improvements and implementing best practices.
• Strong problem-solving and decision-making abilities.

Must have strong sales acumen.

• Bachelor's degree in Engineering or a related field; Master's degree preferred.
• Strong leadership and team management skills.
• Customer-focused mindset.
• Ability to drive change and innovation.
• Results-oriented approach.