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Manpowergroup Services India
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Sr. Executive - Nodal Desk - Escalations Management

Sr. Executive - Nodal Desk - Escalations Management

Manpowergroup Services India

3 - 8 years

2 - 4 Lacs

Delhi NCR, Gurgaon, Noida

Posted:2 months ago| Platform:

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Skills Required

Escalations Grievance Handling Customer Complaints Complaint Handling Customer Queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities • Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. Preferred candidate profile • Excellent, professional phone and communication skills interpersonal, verbal, and written with the goal of influencing outcomes. • Must be able to build positive, productive relationships with customers and team members. • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. Perks and benefits

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Manpowergroup Services India

www.manpowergroup.co.in/

Staffing and Recruitment

Bangalore

1000+ Employees

663 Jobs

Key People

Aparna S. Gupta

Managing Director
Shivani Singh

Senior Director

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Sr. Executive - Nodal Desk - Escalations Management

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Skills Required

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Sr. Executive - Nodal Desk - Escalations Management

Experience & Salary

Skills Required

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Job Description

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