Sr Customer Support Specialist

Dreamtime Learning Hiring: Sr. Customer Success/Parent Support (IC & Team Handling Role) Remote* *Work Location*: Remote / Hyderabad *Working Days*: Monday to Saturday (9:45 AM - 6:45 PM) *Positions*: 1 *Immediate Joiners Required* Laptop is Mandatory ( BYOD) ### *Requirements:* Minimum 4 years of experience (Education industry preferred) *Calling experience is mandatory* Experience managing a customer support team (International experience is a plus) Proficiency in Zoho Desk is an added advantage ### *Key Responsibilities:* - Onboarding students & parents (India & abroad) - Collaborating with academic, sales, operations & tech teams - Using Zoho & automation tools for seamless onboarding - Training parents & students on processes - Coordinating student kit deliveries in India & abroad - Handling parent queries via calls & virtual meetings - Preparing reports & documentation ### *Skills & Attributes:* Strong communication & interpersonal skills Customer-centric mindset & problem-solving abilities Team management & collaboration skills Analytical skills & tech proficiency *Interested candidates can send their CV to: **talent@dreamtimelearning.com* *Contact*: +91 9966099521,