Sr. Consultant/Manager - Channels (Contact Centre Automation)

Role Overview: As a Channels Contact Centre Automation Senior Consultant Manager at EIL Global IT Solutions and Services Pvt Ltd, you will be instrumental in spearheading key initiatives related to contact centre automation and digital transformation. Leveraging your extensive experience of at least 7 years in the field, your primary responsibility will involve leading and supervising automation projects aimed at enhancing the efficiency and customer satisfaction levels of contact centre operations. Your adeptness in digital transformation will play a pivotal role in implementing cutting-edge solutions to elevate customer experiences. Key Responsibilities: - Develop and execute automation strategies that are in line with the organization's strategic objectives. - Collaborate with various cross-functional teams to ensure the timely delivery and quality of automation projects. - Engage with stakeholders to gather requirements and offer valuable insights for enhancing automation processes. - Demonstrate strong program governance skills to monitor project milestones and budgets effectively. - Utilize your expertise in AI/ML technologies to integrate intelligent solutions into business processes for improved operational capabilities. - Conduct comprehensive process analysis and optimization activities to enhance workflow efficiency and effectiveness. - Mentor junior team members to facilitate knowledge transfer and skill development within the team. Qualifications Required: - Minimum of 7 years of relevant experience in contact centre automation and digital transformation. - Proficiency in PM Channels Contact Centre Automation, AI/ML technologies, stakeholder management, and process optimization. - Strong understanding of BA Channels Contact Centre Automation. (Note: No additional details about the company were provided in the job description),