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Home
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Jobs in gurugram
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Outpace Consulting Services
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Sr Associate : Technical Support : 43K : Grads : 5 Days Work : Apply

Sr Associate : Technical Support : 43K : Grads : 5 Days Work : Apply

Outpace Consulting Services

1 - 4 years

3 - 5 Lacs

Gurugram Jaipur

Posted:9 months ago

Apply

Job Description

Jaipur/Gurgaon.

Key Highlights :

> Freshers/Exp Both Can Apply

> Salary Range (CTC) : 43K CTC

> Excellent Communication Skills Required

Whatsapp Your CV :

Saifi@ 92084 59988

Responsibilities:

Customer Support:
Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting:
Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving:
Identifying the root cause of problems and implementing solutions.
Documentation:
Keeping records of customer interactions, issues, and solutions.
Escalation:
Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction:
Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge:
Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills:
Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork:
Collaborating with other support team members and internal departments.
Learning and Adaptation:
Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

Technical Skills:
Proficiency in computer systems, software, and hardware.
Customer Service Skills:
Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills:
Analyzing problems, identifying solutions, and documenting the process.
Communication Skills:
Clear and concise communication, both written and verbal.
Technical Documentation:
Ability to create and maintain technical documentation.
Software/Hardware Installation and Configuration:
Experience installing and configuring software and hardware.
Time Management and Prioritization:
Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills:
Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration:
Ability to work effectively with team members and internal departments.

Skills Required

wipro tech mahindra concentrix cognizant accenture dell tcs iqor vcare aegis majorel ntt bt csc encore ibm wns capgemini international bpo hinduja arvato sapient mphasis genpact personiv barclays vcustomer ienergizer dxc hcl vodafone hgs igt exl teleperformance amazon

Work Mode

Work from Office

Job Type

Full Time

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