LMS Support | International Technical Support | Gurugram

Hiring: Executive LMS Support

Location:

Experience:

Employment Type:

Bond:

About the Role

Executive LMS Support

The role involves providing technical assistance to global customers, resolving platform-related issues, managing escalations and ensuring a seamless learning experience for users worldwide.

Key Responsibilities

• Provide technical support and resolve customer queries related to SAP Learning, Training Shop and Certification Hub.
• Handle customer issues through ticketing systems and ensure timely resolution.
• Manage customer escalations and coordinate with internal global teams.
• Perform root cause analysis (RCA) and prepare incident reports.
• Create and maintain Knowledge Base Articles and support documentation.
• Generate reports related to learning platform usage and customer requirements.
• Identify opportunities to improve support processes and platform efficiency.
• Ensure compliance with GDPR and internal operational guidelines.

Required Skills & Qualifications

• 1 to 3 years of experience in Technical Support / Customer Support.
• Excellent verbal and written communication skills in English.
• Strong problem-solving, analytical and troubleshooting abilities.
• Experience in customer handling, incident resolution and escalation management.
• Good knowledge of MS Office (Excel, PowerPoint, Outlook and Teams).
• Ability to work effectively with global and virtual teams.
• Bachelor's degree in Business Administration (Technology-focused), Computer Science, IT or Software Engineering.

Good to Have

• Knowledge of SAP SuccessFactors, SAP Learning or SAP C4C/ESM.
• Understanding of Learning Management Systems (LMS) and e-learning concepts.
• Exposure to SAP Analytics Cloud or SAP IAS.
• Knowledge of GDPR and experience in reporting and process improvement.
• Familiarity with Agile / DevOps methodologies.

Important Information

• Work Location:

  Gurgaon

• Experience Required:

  1 to 3 Years

• Mandatory:

  18 Months Surety Bond Agreement

Apply Now

Contact Details- 7042458078

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.