Sr Associate, Client Tech Support

As a Senior Associate, Client Tech Support at Fiserv, your role will involve monitoring and maintaining applications to ensure they run smoothly. You will be responsible for addressing any performance issues that arise and managing user access and security settings to maintain data integrity and security. Additionally, you will respond to and resolve application-related incidents and problems, optimize application performance, and collaborate with various teams to ensure applications meet business needs. Your responsibilities will also include maintaining comprehensive documentation, implementing automation strategies, and ensuring compliance with organizational policies and standards. Key Responsibilities: - Monitor and Maintain Applications: Ensure smooth operation, monitor performance, and address any issues. - User and Security Administration: Manage user access and security settings. - Incident and Problem Management: Respond to and resolve incidents and problems. - Performance Tuning: Identify bottlenecks and implement improvements. - Collaboration: Work closely with development teams, IT support, and stakeholders. - Documentation: Maintain comprehensive documentation of application configurations and procedures. - Automation: Implement automation strategies to improve efficiency. - Compliance and Standards: Ensure applications comply with organizational policies and best practices. Qualifications Required: - Expertise in COBOL, JCL, VSAM, DB2, CICS, Endevor, File Manager, File Aid, and CA7 scheduling. - Experience in the banking domain and production support. - Ability to work flexible schedules outside of normal business hours. - Knowledge of automation tools and practices like REX, UI Path. Thank you for considering employment with Fiserv. If you are interested in applying, please use your legal name, complete the step-by-step profile, and attach your resume. Please note that Fiserv does not accept resume submissions from agencies outside of existing agreements, and fraudulent job postings not affiliated with Fiserv may be used by cyber criminals. Any communication from a Fiserv representative will come from a legitimate Fiserv email address.,