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4.0 - 7.0 years

4 - 8 Lacs

Hyderabad

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Summary The Problem Management team is the escalation layer of complicated product issues from Product Support This team is a key liaison between Product Support and Product Engineering We investigates the issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented, As a Developer Analyst I, you will work with the Problem Management team in the middle tier support of Consumer products You will develop a deep understanding of the innerworkings of the products, perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams This position will report to the Manager of the respective Problem Management team, Primary Responsibilities Develop deep understanding of RealPage Consumer products, Contribute new findings to the Consumer Problem Management Wiki for knowledge transfer and training of peers and Product Support Perform root cause analysis of case escalations from Product Support for a given product by: executing/analyzing SQL queries exercising/analyzing API requests evaluating patterns of behavior of the software Document defects for promotion to engineering, Required Knowledge/Skills/Abilities Bachelor of Science Degree or work equivalent in a technical or analytical role Basic SQL skills the ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach the ability to conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment Preferred Knowledge/Skills/Abilities Bachelor of Science Degree or work equivalent in a technical or analytical role Basic SQL skills Basic knowledge of testing API calls The ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach Internal Use the ability to conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment

Posted 6 days ago

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3.0 - 7.0 years

10 - 15 Lacs

Pune

Work from Office

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Step into the role of Performance Test Lead At Barclays, we are more than a bank we are a force for progress You will be joining us on an exciting journey as we modernize our core platforms to make them Simpler, Leaner and more Efficient You will be utilizing strong industry and domain expertise to shape up our technology product offerings to meet the business requirements for the future You will be harnessing a cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences, To be successful as Performance Test Lead, you should have experience with: Developing comprehensive test strategies & detailed test plan, experience in automation framework and skilled in BDD framework usage, Background in Resource management, efficient time management and process management, Experience in Project management, defect management and Risk Management, Collaboration and Communication Strong Liquidity domain and functional knowledge, Expertise in Java based technologies & SQL, strong in API, microservices, strong in Jenkins, GitLab Working knowledge and development of BDD cucumber automation framework, Some Other Highly Valued Skills May Include Up to date with latest technology knowledge, Strong Java, Cucumber programming skills Strong problem-solving capabilities, Agile mindset, and mentoring skills, You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills, This role is based in our Pune office, Purpose of the role To design, develop, and execute testing strategies to validate functionality, performance, and user experience, while collaborating with cross-functional teams to identify and resolve defects, and continuously improve testing processes and methodologies, to ensure software quality and reliability, Accountabilities Development and implementation of comprehensive test plans and strategies to validate software functionality and ensure compliance with established quality standards, Creation and execution automated test scripts, leveraging testing frameworks and tools to facilitate early detection of defects and quality issues , Collaboration with cross-functional teams to analyse requirements, participate in design discussions, and contribute to the development of acceptance criteria, ensuring a thorough understanding of the software being tested, Root cause analysis for identified defects, working closely with developers to provide detailed information and support defect resolution, Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing, Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth, Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures, If managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements, If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions, Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment, Manage and mitigate risks through assessment, in support of the control and governance agenda, Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does, Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business, Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies, Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions, Adopt and include the outcomes of extensive research in problem solving processes, Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

Posted 6 days ago

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