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Wfm Manager Mywhy

1.0 - 5.0 years

7 - 8 Lacs

kolkata

Work from Office

Manage end-to-end WFM operations: Forecasting, Capacity Planning, Scheduling, and RTA Develop and maintain SQL queries for WFM reporting and data analysis Create and enhance VBA-based automation tools for RTA, scheduling, and MIS Required Candidate profile 5–8 years of experience in BPO Workforce Management Strong hands-on experience with SQL & Advanced Excel / VBA Proven experience in RTA profile automation (IEX, NICE, Verint, Aspect) preferred

Posted 1 week ago

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