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1.0 - 5.0 years

1 - 2 Lacs

Kolhapur, Sangli

Work from Office

Candidate will be required to provide technical support to the client through voice / non voice process. The candidate will take client software requirement and give to development team, test the software and deliver to client Required Candidate profile Candidate should have good communication skill Candidate should be Confident Candidate should be techno savy. It is an office work. MS Office knowledge is must. Only male candidates can apply

Posted 3 months ago

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1.0 - 4.0 years

1 - 4 Lacs

Noida

Work from Office

We are hiring for the Position "Support Engineer L1" Minimum experience: 1 years Skill Set: SQL, UNIX, Shell Scripting, Support Experience Job Location: Noida, Sector 135 Interview Mode: Face 2 Face Budget: 4 LPA Immediate Joiner

Posted 3 months ago

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6 - 11 years

15 - 25 Lacs

Hyderabad

Work from Office

Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients

Posted 3 months ago

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5 - 8 years

5 - 13 Lacs

Bengaluru

Hybrid

Job description, Hiring for Java & SQL application support with experience range 5 years & above Mandatory Skills: Java , SQL, Application support Location - Bangalore Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Posted 3 months ago

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8 - 12 years

10 - 14 Lacs

Chennai

Work from Office

Must have 8+ yrs into Application Support, RevPro Exp, RightRev Exp Expertise in Oracle PL/SQL & Snowflake mandatory Deep understanding of advanced PL/SQL concepts Willing to work in shifts Only 0-15 days Notice Period considered

Posted 4 months ago

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2 - 5 years

3 - 8 Lacs

Bengaluru

Work from Office

RESPONSIBILITIES: Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customers problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting Typically requires 2-5 years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Benefits Hybrid & Remote Work Opportunities Flexible Time Off Career Development & Mentoring Programs Generous Retirement Benefit Plans, including a company matching HSA program. Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs You Earned it

Posted 4 months ago

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3.0 - 8.0 years

5 - 10 Lacs

hyderabad

Work from Office

Technical Consultant Position Overview We are seeking a skilled Installation Technical to join our client-facing team. This role requires a technical professional who specializes in software implementation and system deployment while ensuring seamless client onboarding experiences. The ideal candidate will combine strong SQL expertise with exceptional troubleshooting abilities and excellent English communication skills to deliver successful installations and client satisfaction. Key Responsibilities Installation Planning & Execution Lead end-to-end software installation and deployment projects for client environments Conduct pre-installation assessments to evaluate client infrastructure and system requirements Develop detailed installation plans and timelines tailored to client specifications Execute software installations, configurations, and system integrations Perform post-installation testing and validation to ensure optimal system performance Client Onboarding & Support Serve as the primary technical point of contact during the installation process Guide clients through installation prerequisites and preparation activities Provide technical support and troubleshooting during deployment phases Conduct system handover sessions and knowledge transfer to client teams Manage installation-related escalations and ensure timely issue resolution Configuration & Optimization Configure database connections and data migration processes during installations Write and execute SQL scripts for system setup, data import, and configuration Troubleshoot installation issues and performance problems Validate data integrity and system functionality post-installation System Integration & Testing Integrate installed software with existing client systems Conduct comprehensive system testing to verify installation success Troubleshoot integration issues and compatibility problems Validate system functionality against client requirements and specifications Document installation procedures and create system configuration records Communication & Documentation Communicate installation processes in clear, understandable language for client stakeholders Maintain regular communication with clients regarding installation progress and milestones Provide post-installation support and guidance during system adoption phases Qualifications Technical Skills Advanced proficiency in SQL scripting and troubleshooting primarily with regards financial data Strong experience with relational database queries Proven troubleshooting and debugging skills for installation-related issues Experience with software deployment, system integration, and configuration management Communication & Interpersonal Skills Excellent written and verbal communication skills in English Ability to explain complex technical concepts to diverse audiences Strong presentation and facilitation skills Active listening skills and ability to understand client needs Professional demeanour suitable for executive-level interactions Experience & Education Bachelor's degree in Computer Science, Information Technology, or related technical field 3+ years of experience in software installation, deployment, or implementation roles Demonstrated experience in client-facing technical positions with installation focus Experience working with enterprise-level software installations and complex system deployments Preferred Qualifications Experience with cloud platforms and software installations Previous experience in enterprise software implementation or system deployment Technical certifications in relevant installation technologies or platforms Experience with installation automation tools and deployment pipelines Key Competencies Installation Expertise: Deep understanding of software deployment processes and system configuration Problem-Solving: Ability to diagnose and resolve complex installation and integration challenges Client Focus: Commitment to ensuring successful installations and smooth client onboarding experiences Adaptability: Flexibility to work with diverse software platforms and varying client environments Project Management: Ability to manage multiple installation projects and coordinate with various stakeholders Additional Information All your information will be kept confidential according to EEO guidelines.

Posted Date not available

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0.0 - 3.0 years

0 - 2 Lacs

hyderabad, chennai, bengaluru

Work from Office

Looking for Fresher Btech (CSC,EEE,ECE) Graduates. Work location - Chennai, Bangalore & Hyderabad. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

Posted Date not available

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