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0.0 - 3.0 years

0 - 2 Lacs

Hyderabad, Chennai, Bengaluru

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Looking for Fresher Btech (CSC,EEE,ECE) Graduates. Work location - Chennai, Bangalore & Hyderabad. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

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2.0 - 5.0 years

4 - 6 Lacs

Hyderabad

Hybrid

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Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. Our Tax & Accounting division is seeking to appoint Support Analyst , based in Hyderabad office working primarily on our corporate suite of products. This role will suit a person who is interested in pursuing a career as a Tax & Accounting Product Specialist. The ideal person we are looking for will be someone who has an Accounting Degree and significant technical expertise, providing support for complex software, Tax & Accounting products, to end users in a commercial environment. This opportunity will see you liaising with our customers and internal stakeholders to assist with inquiries relating to our desktop and cloud solutions. You will also provide 1st level support to clients on all functional aspects of the application and understand issues that are affecting their use of the application and platform. About the Role: Answering, resolving, and updating all TAX related incidents and service requests from users and logging them in the service management system The individual would document and track customer information using our CRM system in accordance with our best practice standards and management instructions Answering phone calls in a timely manner, responding to all calls within the Service Level Agreements (SLA) and resolving as many incidents and service requests as possible on the first call / contact Stakeholder management - providing timely and relevant updates to internal and external stakeholders Follow appropriate departmental and company procedures and policies and maintain good working relationships with internal departments and customers Experience in a client-facing Service Desk or Support Analyst role, troubleshooting and desire to learn Ability to multi-task, work under pressure and to tight deadlines, Adaptable and flexible to business demands Ability to learn and understand new software products with ease along with Excellent organization, planning and implementation skills Contributing to a positive business relationship with our customers About You: Proficient with Microsoft Word, Excel, Outlook, Salesforce High standard of professionalism along with excellent written and verbal communication skills Good numerical and problem-solving skills Experience in a client-facing Service Desk or Support Analyst role Ability to learn and understand new software products with ease Excellent organization, planning and implementation skills Experience identifying and implementing support team processes improvements Adept at navigating within a complex matrixed organization Ability to prepare and deliver presentations for various audiences. Ability to understand and interpret financial statements and to train others on process and system applications. Ability to create and maintain spreadsheets and databases. Requires 3+ years of Tax relevant work-related experience ( Experience in Corporate Tax and Tax Provision/Software preferred ). Bachelor's degree required. Flexible to work rotating shifts between 6AM to 3PM and 11AM to 8PM.

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1.0 - 2.0 years

1 - 3 Lacs

Navi Mumbai

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Experience: 1 to 2 Years Location: Ghansoli, Navi Mumbai (WFO) Employment Type: Full Time Notice Period: Immediate Job Description: We are looking for a dynamic and detail-oriented SQL Support Executive with strong database knowledge and excellent communication skills. The ideal candidate will be responsible for providing SQL-related technical support, troubleshooting issues, and ensuring data accuracy and availability for business operations. Required Skills: Strong knowledge of SQL Server / MySQL / Oracle (based on your tech stack) Hands-on experience with writing and debugging SQL queries Excellent communication and interpersonal skills Problem-solving attitude with customer-centric approach Candidate Profile: Proactive, self-motivated, and able to work independently Strong analytical skills and attention to detail Ability to handle multiple tasks and work in a fast-paced environment Thanks & Regards Chetna Gidde.

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4.0 - 9.0 years

7 - 14 Lacs

Hyderabad

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Seeking a Team Lead for Application Support to manage issue triage, QA, release coordination, and team workload across PSN application. Strong cross-functional collaboration and escalation handling required. Required Candidate profile 4+ yrs exp. in app support with leadership skills. Strong in triaging, QA, team mentoring, and coordinating releases. Excellent in communication, problem-solving&customer handling

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1.0 - 6.0 years

4 - 9 Lacs

Hyderabad

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Provide application support for PSN platform. Troubleshoot issues via email, tickets, and calls. Run daily audits, assist users, and participate in on-call support. Strong MS Office & browser skills needed. Required Candidate profile 0–5 yrs exp. in app support. Strong communication, troubleshooting, and multitasking skills. Proficient in MS Office, browsers, and basic object-oriented programming.

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1.0 - 2.0 years

3 - 4 Lacs

Noida, Faridabad, Greater Noida

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Role & responsibilities This role requires the team member to follow established guidelines, responds to inquiries through various methods of contacts, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware /software problems. Records inquiries, and repair / service requests. Resolves or directs request to appropriate technical area or vendor. Tracks status and follows up to ensure client satisfaction. Escalates to or consults with next level support when solution is unclear. Reports problems with procedures and suggests improvements. Identifies possible alternative solutions for problems, escalates solution for approval, helps to document and submit to knowledge base Identifies problem trends and escalates appropriately Proactively seeks information about our customers, partners and internal areas within TC. Demonstrates an in-depth understanding of the computer systems and processes needed to perform work Builds a reputation as a recognized expert and support resource in a specific line of support. Preferred candidate profile 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

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0.0 - 3.0 years

0 - 2 Lacs

Hyderabad, Chennai, Bengaluru

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Looking for Fresher Btech (CSC,EEE,ECE) Graduates. Work location - Chennai, Bangalore & Hyderabad. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

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4.0 - 6.0 years

4 - 6 Lacs

Bengaluru

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Provide L1$ L2 support for Siemens Opcenter MES-related issuest Escalate critical issues or defects to the development team . Assist with deployment and configuration of Siemens Opcenter and MES applications Set up and integrate MES with ERP Required Candidate profile Proven experience in the support, configuration, or implementation of MES solutions, with 2+years in Siemens Opcenter. Experience with database management MS SQL PLCs, SCADA systems, and ERP/WMS i

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1.0 - 3.0 years

1 - 2 Lacs

Jewar

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Responsibilities: Provide technical support for GreenPay's products, services, and infrastructure. Diagnose and resolve customer and internal technical issues efficiently. Assist in onboarding and training users on new systems and applications.

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1.0 - 5.0 years

4 - 6 Lacs

Gurugram

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Job Role: Application Chat Support(sql) Location: Gurugram Experience: 1- 3 years

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1.0 - 5.0 years

1 - 2 Lacs

Kolhapur, Sangli

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Candidate will be required to provide technical support to the client through voice / non voice process. The candidate will take client software requirement and give to development team, test the software and deliver to client Required Candidate profile Candidate should have good communication skill Candidate should be Confident Candidate should be techno savy. It is an office work. MS Office knowledge is must. Only male candidates can apply

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1.0 - 4.0 years

1 - 4 Lacs

Noida

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We are hiring for the Position "Support Engineer L1" Minimum experience: 1 years Skill Set: SQL, UNIX, Shell Scripting, Support Experience Job Location: Noida, Sector 135 Interview Mode: Face 2 Face Budget: 4 LPA Immediate Joiner

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6 - 11 years

15 - 25 Lacs

Hyderabad

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Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients

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5 - 8 years

5 - 13 Lacs

Bengaluru

Hybrid

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Job description, Hiring for Java & SQL application support with experience range 5 years & above Mandatory Skills: Java , SQL, Application support Location - Bangalore Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

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8 - 12 years

10 - 14 Lacs

Chennai

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Must have 8+ yrs into Application Support, RevPro Exp, RightRev Exp Expertise in Oracle PL/SQL & Snowflake mandatory Deep understanding of advanced PL/SQL concepts Willing to work in shifts Only 0-15 days Notice Period considered

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2 - 5 years

3 - 8 Lacs

Bengaluru

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RESPONSIBILITIES: Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customers problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting Typically requires 2-5 years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Benefits Hybrid & Remote Work Opportunities Flexible Time Off Career Development & Mentoring Programs Generous Retirement Benefit Plans, including a company matching HSA program. Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs You Earned it

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0 - 1 years

0 - 2 Lacs

Chennai, Bengaluru, Hyderabad

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Looking for Fresher Btech (CSC,EEE,ECE) Graduates who are passed out only in 2023 , 2024 to work in SQL,Oracle Cloud ERP

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0 - 2 years

1 - 3 Lacs

Udaipur

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Job Description : We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service. Responsibilities Diagnose and Troubleshoot : Identify software solutions and troubleshoot technical issues reported by clients. Customer Interaction : Communicate with customers to quickly understand their problems and guide them through solutions via phone, email. Documentation : Maintain detailed records of customer interactions, including requests for assistance and steps taken to resolve issues. Follow-Up : Ensure issues are resolved to the customer's satisfaction and follow up to confirm the effectiveness of the solutions provided. Technical Support : Support the rollout of new applications and provide procedural documentation to assist users. Collaboration : Work with other technical teams to escalate unresolved issues and ensure timely resolutions. Requirements Educational Background : A degree in Computer Science, Information Technology, or a related field is preferred. Technical Proficiency : Experience with Windows, networks and familiarity with prepayment meter, Jira, SQL, PostgreSQL, excel. Communication Skills : Excellent verbal and written communication skills are essential for explaining technical concepts to non-technical users. Problem-Solving Skills : Strong analytical skills to diagnose issues and provide effective solutions. Experience : Prior experience in technical support or a similar role is advantageous. This role is crucial for ensuring customer satisfaction through effective communication and technical expertise. If you are a motivated individual with a passion for technology and helping others and able to work on a rotational shift and rotational week offs, we would love to hear from you..

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1 - 4 years

3 - 4 Lacs

Navi Mumbai

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Hello Candidates, We are seeking candidates who have good experience in SQL and linux Candidate from Banking domain is preferred

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5 - 9 years

7 - 11 Lacs

Pune

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Responsibilities A day in the life of an Infoscion: Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities Uphold high standards for timely issue resolution Ensure workflows, processes, tooling and applications are of the highest quality standard Contribute expertise to the management of existing and new IT products and services Define workarounds for known errors and initiate process improvements Maintain a knowledge database Flexible to work in APAC/EMEA hours Technical and Professional Requirements: ideally 4-6 years of hands-on experience in IT support role within Financial services industry proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage. ability to solve complex issues, good at problem statement analysis and solution design thinking track record of influencing senior IT stakeholders and business partners confident communicator that can explain technology to non-technical audiences capable of understanding client needs and translating this into products and services contribute expertise to the management of existing and new IT products and services define workarounds for known errors and initiate process improvements maintain a knowledge database flexible to work in APAC/EMEA hours Preferred Skills: Application Support Technology->Architecture->Architecture - ITIL Technology->Open System->Shell scripting Technology->Open System->UNIX Technology->Infrastructure- Batch Scheduler->Autosys Technology->Oracle->PL/SQL Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Educational Requirements Master Of Engineering,MBA,MCA,MTech,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

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1 - 3 years

3 - 4 Lacs

Chennai, Bengaluru, Mumbai (All Areas)

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MUST BE VERY STRONG IN SQL QUERIES ABLE TO GIVE L1/L2 SUPPORT EXP: 1+ YEARS MAX BUDGET 4.2 LPA LOCATION : MUMBAI : NARIMAN POINT CHENNAI : WEST MAMBALAM BENGALORE: KEMPAGOWDA, GANDHI NAGAR

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5 - 10 years

12 - 19 Lacs

Pune, Delhi NCR, Bengaluru

Hybrid

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Provide overnight support for investment systems like Broadridge and Charles River, ensuring smooth operation of trading and portfolio management processes. Troubleshoot issues, monitor batch jobs, and escalate critical incidents Required Candidate profile Experience supporting investment platforms (e.g., Broadridge, Charles River) and overnight batch processes. technical skills in SQL, scripting, and incident management. Available to work US shift

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5 - 10 years

10 - 20 Lacs

Bengaluru

Hybrid

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We are seeking applications for a Technical Support Engineer ( 5 - 9 years of experience) Client : A leading US based software product company Key skills: Technical Support, Strong SQL skills, ETL, Data Integration Location: Bangalore Work Mode: Hybrid (2 days WFH) Shift timings : Night Shift Renumeration at par with industry along with other perks and benefits. Looking for immediate to 45 days joinees. Kindly email on shipi@crosstab.in with your Notice Period, Current CTC and Expected CTC. Looking forward to your applications at the earliest!

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2 - 4 years

4 - 9 Lacs

Vadodara, Jaipur, Mumbai (All Areas)

Hybrid

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Hello Everyone, Hope you are doing good!! ELLKAY Software Private Limited has Openings for below profiles (Currently Work From Home (Hybrid) but when required in the future then its work from office) Job Description: 1) Respond to customer queries in a timely and accurate way via email and possibly phone 2) Serve as the primary point of contact for all support communication, both oral and written. 3) Be available to engage with clients on the support phone queue and communicate with team members on status changes. 4) Create and maintain accurate documentation for each support issue. 5) Available to actively monitor work queues for proper severity process. 6) Communicate effectively between management and other team members to create an amicable environment. 7) Install and configure proprietary software solutions remotely 8) Serve as a first level of technical support for clients to troubleshoot issues and can escalate when needed. 9)Provide leadership by projecting a positive attitude and by fostering a professional work environment that enables each team member to perform their duties effectively and efficiently. 10) Recommend improvements in both processes and tools used by the support team. Qualifications: Excellent oral and written communication skills Demonstrated organization and planning abilities. Strong critical thinking and problem-solving skills Ability to exercise effective decision-making in a fast-paced environment. Ability to communicate professionally with people at all levels of the organization. Experience working with different data formats( e.g., HL&, XML, CSV, etc)(preferred) Knowledge/experience of/with networking and different connectivity solutions(e.g., VPN, SFTP, TCP-IP, etc.) (preferred) Strong HL7 knowledge (e.g., ORM, ORU, ADT, SIU, DFT, etc.) (preferred) Knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Access) Background in Computer Science, Information Technology, or Business (preferred) Bachelors degree from an accredited college or university (preferred) 2 years of related experience (preferred) Shift: 6:00 pm -3:00 AM IST Why ELLKAY Software Private Limited? - Growing company - 300 dynamic young professionals - 5 days working - Competitive salary standards Please share updated CV on Ashwin.Pankhaniya@ellkay.com

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1 - 4 years

1 - 5 Lacs

Thane

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Knowledge / working skill in MS SQL Database concepts. Has an excellent analytical & problem-solving skill. Expertise in application server. Key Skills: Knowledge of TSQL, PL/SQL and able to write queries. Should have knowledge in .net /Webservices / MVC Good communication and Analytical skills. Preferably Has good functional knowledge in any Payment Domain. Should be comfortable work in shift. (24/7 ).

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