3.0 - 8.0 years

4 - 8 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities: Handle escalated customer tickets (L2) , perform in-depth root cause analysis, and drive timely resolution . Communicate with customers primarily via e-mail , and also through Slack, MS Teams and phone as needed. Collaborate cross-functionally with Product, Engineering, QA, Design and DevOps teams to investigate and resolve platform-level issues. Apply a structured and data-driven approach to debugging issues in areas such as API integration, campaign workflows, user interface, and data syncing. Provide technical walkthroughs and consultative guidance to customers on platform capabilities and best practices. Document solutions thoroughly in ticketing systems and contrib...

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.