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3.0 - 7.0 years
0 Lacs
haryana
On-site
As an Application Support Analyst 1 at apexanalytix, your primary responsibility will be to provide technical leadership and support for APEX's apexportal Solutions software applications. You will have the opportunity to interact with clients, identify, troubleshoot, and address support tickets. Your role will involve managing and resolving technical support tickets, prioritizing support tickets in collaboration with the Product Manager and R&D teams, and ensuring effective communication with both internal and external customers. You will be involved in testing product-level functionality and new releases, as well as identifying areas for improvement and communicating them. As a technical expert for client software implementations, you will manage software upgrades, troubleshoot network, database, and software issues, configure system settings, and execute testing. Additionally, you will create rules and data transfer mappings using SQL queries and present technical overviews to clients during upgrades. Key Responsibilities: - Manage and resolve technical support tickets. - Partner with Product Manager and R&D teams to prioritize support tickets. - Facilitate proactive communications with internal and external customers. - Test product-level functionality and new releases. - Serve as the technical expert for client software implementations. - Manage software upgrades and troubleshoot network, database, and software problems. - Configure system settings and execute testing. - Create rules and data transfer mappings using SQL queries. - Present technical overviews to clients during upgrades. - Lead testing of interfaces and resolve client installation issues. Qualifications: - Good working knowledge of Microsoft Office, particularly Excel and Outlook. - Exposure to SQL Server and data manipulation. - Experience with FTP, secure FTP, and PGP. - Knowledge of Command Prompt and its commands. - Bachelor's degree in Information Technology, Computer Science, Business, Finance, Accounting, or related field. - Customer-facing experience with large customers preferred. - 3-5 years of experience in SQL. At apexanalytix, we value our associates and offer competitive benefits to support their well-being and professional development. With resources such as a Mentor Program, Internal Training Portal, Education, Tuition, and Certification Assistance, we are committed to helping our associates grow and succeed. Join us in upholding The apex Way and delivering excellence in controls, audit, and analytics software solutions.,
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
You will be responsible for providing technical leadership and support for APEX's apexportal Solutions software applications. Your main functions will include managing and resolving technical support tickets, collaborating with Product Manager and R&D teams to prioritize support tickets, and ensuring effective communication with internal and external customers. As an Application Support Analyst 1, you will be expected to test product-level functionality and new releases, identify areas for improvement, and serve as the technical expert for client software implementations. This role will also involve managing software upgrades, troubleshooting network, database, and software problems, configuring system settings, and conducting testing activities. Additionally, you will create rules and data transfer mappings using SQL queries, present technical overviews of software applications to clients during upgrades, set up technical environments for hosted clients, and lead testing of interfaces. You will also collaborate with Help Desk personnel to resolve client installation issues and ensure compliance with corporate security standards. To excel in this role, you must have a good working knowledge of Microsoft Office, particularly Excel and Outlook, as well as exposure to SQL Server. Your expertise should include data definition, manipulation, control, and transactional control, along with experience in SQL administration and development tasks. Knowledge of FTP, secure FTP, PGP, Command Prompt, and commands is essential. A Bachelor's degree in Information Technology, Computer Science, Business, Finance, Accounting or related field, along with 3-5 years of SQL experience is required. At apexanalytix, we value our associates and offer competitive benefits to support their well-being and professional growth. Through initiatives like BeWell@apex, we promote employees" development in various wellness areas. With resources such as a Mentor Program, Internal Training Portal, Education, Tuition, and Certification Assistance, we are committed to providing tools for our associates to thrive and advance in their careers.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
You will be joining Motorola Solutions as a Backup Lead Engineer, responsible for managing and architecting a group of backup administrators and overseeing global backup and recovery operations. Your role will involve ensuring a highly available, reliable, serviceable, secure, and efficient environment for internal customers. You will serve as the subject matter expert for global backups and recovery environments, maintaining a project-oriented approach while focusing on standards, next-generation architecture, solution improvements, and cost analysis. Key responsibilities include overseeing and managing all backup and recovery operations, proactively identifying and mitigating risks, serving as a company subject matter expert, guiding technical staff, driving projects and initiatives, providing expert support and analysis, ensuring operating standards and procedures are adhered to, identifying opportunities for infrastructure and process improvements, delivering technology evaluations and solution proposals, and defining and delivering capacity planning analysis and monthly reporting. To be successful in this role, you should have at least 5+ years of experience in a high technical level position, with 2+ years of experience leading a global team of backup administrators. You should have a deep understanding of commercial backup offerings of major vendors, experience in providing data protection for databases such as SQL Server and Oracle, strong communication skills, problem-solving abilities, experience in creating processes and procedural documentation, and the flexibility to work in a multi-cloud environment. Desirable skills include understanding long-term archive storage solutions, experience with ITIL Service Design, developing and maintaining solution roadmaps, and defining backup/recovery processes. Travel requirements for this position are none, and relocation is not provided. Motorola Solutions values a people-first and community-focused culture, welcoming candidates who believe they would be a great addition to the team even if they do not meet all preferred skills.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
At Motorola Solutions, we believe that everything starts with our people. We are a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that is critical for safer communities, schools, hospitals, and businesses. Join us in connecting with a career that matters and help us build a safer future. We are currently seeking a backup engineer to join our efforts in defining, designing, and leading the operation of backup services & technologies located across global geographies within our company. The backup technologies include Veritas Netbackup, Commvault Cloud, Data Domains, Oracle and SQL backups, NAS file system Backups, and more. As a candidate, you will be responsible for the availability of MSI Data protection, updating standards and procedures, and leading towards providing a reliable, high availability, cost-effective, secured, and efficient systems for our internal clients and applications. Operating environments include AWS Cloud, OCI Cloud, GCP, and on-premise systems using Linux/Windows, bare metal servers, VMware, and other virtual environments. Responsibilities and Role: As the service owner, you will be accountable for the backup operations, continual improvement, cost and vendor management to ensure a highly available, reliable, serviceable, secure, and efficient environment for our internal customers. Key duties and responsibilities include: - Overseeing and managing all backup and recovery operations, proactively identifying and mitigating risks while capitalizing on opportunities. - Serving as the company subject matter expert for global backups and recovery environments. - Maintaining a project-oriented approach while focusing on standards, next-generation architecture, solution improvements, and cost analysis. - Advising on technology trends and standards. - Guiding technical staff on assignments to achieve desired outcomes and deliverables. - Driving projects and initiatives with backup admins and internal customers. - Providing expert support and analysis of complex problems including 3rd level support and guidance to the support staff. - Ensuring operating standards and procedures are defined and adhered to by others. - Identifying opportunities for infrastructure and process improvements. - Delivering technology evaluations and solution proposals (on M&A). - Defining and delivering capacity planning analysis and monthly reporting. Basic Requirements: Essential Skills/Abilities: - 5+ years of experience in a high technical level position for the specified requirements. - Experience and skills to lead a global team of backup administrators. - In-depth understanding of commercial backup offerings of major vendors in on-prem and Cloud environments. - Experience in providing data protection for databases such as SQL Server and Oracle. - Strong written and verbal English communication skills. - Experience in creating processes and procedural documentation. - Exceptional problem-solving skills. - Providing in-depth investigations and root cause analysis of incidents and outages. - Providing strategic direction and ensuring the delivery of technical-based projects. - Flexible approach to working hours in a global organization. - Experience in Multi-cloud environment backups. Desirable Skills/Abilities (but Not Essential): - Understanding long-term archive storage solutions available within Data Centres and major cloud providers. - Familiarity with ITIL Service Design. - Developing and maintaining solution roadmaps. - Involvement in defining backup/recovery processes and supporting audit requirements. Travel Requirements: None Relocation Provided: None Position Type: Experienced We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team and believe you'd be a great addition, we would love to hear from you.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
At Motorola Solutions, we believe that everything starts with our people. We are a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that is critical for safer communities, schools, hospitals, and businesses. Connect with a career that matters and help us build a safer future. We are currently seeking a backup engineer to join our efforts to define, design, and lead the operation of the backup services & technologies located across global geographies within our company. The Backup technologies include Veritas Netbackup, Commvault Cloud, Data Domains, Oracle and SQL backups, NAS file system Backups, and more. The candidate will be responsible for the availability of MSI Data protection, updating the standards and procedures, and leading towards providing a reliable high availability, cost-effective, secured, and efficient systems for our internal clients and applications. Operating environments include AWS Cloud, OCI Cloud, GCP, and On-premise systems using Linux/Windows, bare metal servers, VMware, and other virtual environments. Responsibilities and Role: This role serves as a Backup Team Lead, responsible for managing a group of backup administrators and overseeing global backup and recovery operations. As the service owner, you will be accountable for the backup operations, continual improvement, cost and vendor management to have a highly available, reliable, serviceable, secure & efficient environment for our internal customers. Key Duties And Responsibilities: - Oversee and manage all backup and recovery operations, proactively identifying and mitigating risks while capitalizing on opportunities. - Serve as the company subject matter expert for global backups and recovery environments. - Maintain a project-orientated approach, while keeping a keen eye on standards, next-generation architecture, solution improvements, and cost analysis. - Advise on technology trends and standards. - Guide technical staff on assignments to achieve desired outcomes and deliverables. - Drive projects and initiatives working with backup admins and internal customers. - Provide expert support and analysis of complex problems including 3rd level support and guidance to the support staff. - Ensure operating standards and procedures are defined and adhered to by others. - Identify opportunities for infrastructure and process improvements. - Deliver technology evaluations and solution proposals (on M&A). - Define and deliver on capacity planning analysis and monthly reporting. - Adaptable to other IT infrastructure tasks within infrastructure teams defined by the business. Basic Requirements: Essential Skills/Abilities: - Has 5+ years of experience, having held a high technical level position for the requirements. - Has 2+ years of experience and skills to lead a global team of backup administrators. - Should be aware of the processes and ensure data availability during normal operations, High Availability failover, and Disaster Recovery events. - Candidates should have an in-depth understanding of commercial backup offerings of major vendors. - Demonstrates strong written and verbal English communication skills. - Experience in creating processes and procedural documentation. - Demonstrates exceptional problem-solving skills. - Providing in-depth investigations and root cause analysis of incidents and outages. - Provide strategic direction and ensure the delivery of technical-based projects. - Have a flexible approach to working hours while part of a global organization. - Experience in Multi-cloud environment backups. Desirable Skills/Abilities (but Not Essential): - Understand the tiers of long-term archive storage solutions available within the Data Centre and the major cloud providers. - Experienced with ITIL Service Design. - Developed and maintained solution roadmaps. - Have been involved in defining backup/recovery processes, as well as supporting audit requirements. Travel Requirements: None Relocation Provided: None Position Type: Experienced EEO Statement: We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.,
Posted 1 month ago
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