129 Sprinklr Jobs - Page 6

Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience :Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on industry & market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice , Digital (SMS, Email, Chat etc.) , WFM, Predictive Routing and Analytics applications Proactively identifying customer needs through a functional and technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & Solution experience: Use Genesys Architect/Composer/Designer, Genesys WFM, Pointillist , Genesys Cloud Models , Genesys Predictive Routing and Engagement. Your experience counts! MBA from a tier 1 institute A minimum 12 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Digital (SMS, Email, Chat etc.) applications solutioning Experience in leveraging Genesys product suite to automate customer service processes, enhance CX/AX & provide value based outcomes Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice Management Level: Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Job Summary : As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, develop, and maintain Sprinklr applications to meet business requirements. Collaborate with cross-functional teams to analyze business requirements and develop solutions. Perform unit testing and debugging of Sprinklr applications to ensure high-quality deliverables. Provide technical support and guidance to end-users and other developers. Stay updated with the latest advancements in Sprinklr and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation. Strong understanding of Sprinklr concepts and principles. Experience in developing and maintaining Sprinklr applications. Experience in debugging and troubleshooting Sprinklr applications. Experience in working with various interaction channels (IVR, web, email, chat, SMS, social media, etc.). Additional Information: The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr. This position is based at our Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad offices. About Our Company | Accenture Qualifications Experience: Minimum 2 years of experience is required Educational Qualification: Engineering Degree or MBA from a tier 1 institute

Monitor and respond to user feedback, and complaints. Engage with audiences across digital platforms on behalf of the brand. Address negative feedback and resolve queries within TAT. Build brand awareness through prompt and thoughtful communication.

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manger Roles and responsibilities: Data Analysis and Interpretation: Monitor and analyze social media conversations across various platforms using social media listening tools such as Talk walker, Meltwater, and Sprinkler. Gather valuable insights by analyzing social media volume and sentiment for both the brand and competitors. Utilize statistical techniques to quantify and measure the impact of social media efforts on brand reputation and engagement. Reporting and Presentation: Prepare comprehensive reports with visually compelling data visualizations, charts, and graphs to effectively communicate key findings to stakeholders. Regularly present actionable insights and recommendations to the marketing and management teams. Translate complex data into easily understandable and actionable insights for non-technical team members. End-to-End Analysis: Manage the entire process of data analysis from data collection and processing to final presentation. Use SQL and Python skills to efficiently process and manipulate large datasets. Social Media Strategy: Collaborate with the marketing team to align social media strategies with business objectives and marketing campaigns. Provide strategic recommendations to improve social media engagement, reach, and overall brand sentiment. Tools and Technology: Stay up-to-date with the latest social media listening tools and technologies, and suggest new tools that can enhance our data analysis capabilities. Technical and Functional Skills: Education and Experience : Bachelor's degree in Marketing, Communications, Data Science, or a related field. Proven experience of 5 to 7 years in social media listening and analytics. A strong portfolio showcasing successful social media insights and reports. Technical Skills: Proficient in data analysis, data interpretation, and report writing. Advanced knowledge of Microsoft PowerPoint for creating impactful presentations. Strong skills in SQL and Python to handle and process large datasets efficiently. Social Media Listening Tools: Familiarity with social media listening tools like Talkwalker, Meltwater, Sprinklr, or equivalent platforms. Communication Skills: Excellent verbal and written communication skills. Ability to communicate complex technical concepts to non-technical team members. Analytical Mindset: Strong analytical and problem-solving skills with an attention to detail. Ability to think critically and make data-driven decisions.