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Customer Care Executive Conneqt

0.0 - 5.0 years

1 - 1 Lacs

kolkata

Work from Office

R* Solve the Customer quaries and customer problem through the Call. * Broad Responsibilities/ Major Deliverables: * Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat * Listening to and understanding the customers requirements * Provide product / service details & benefits to Customers * Providing end to end solutions to the customer * Asking the correct questions – probing and prompting the customer wherever required * Timely and accurate capturing all the information given by the customer * Timely follow up with Brands as per Escalation matrix till closure * Staying current with knowledge of products/ processes & services offered by the client * Ensure full adherence to ...

Posted 2 hours ago

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