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5.0 - 9.0 years
9 - 13 Lacs
Hyderabad
Work from Office
Educational Requirements MCA,MSc,Bachelor of Engineering,BCA,BSc Service Line Data & Analytics Unit Responsibilities Setup sensible permission defaults for seamless access management for cloud resources using services like aws iam, aws policy management, aws kms, kube rbac, etc.Understanding of best practices for security, access management, hybrid cloud, etc. Additional Responsibilities: Knowledge of advance kube concepts and tools like service mesh, cluster mesh, karpenter, kustomize etcTemplatise infra IAC creation with pulumi and terraform, using advanced techniques for modularisation.Extend existing helm charts for repetitive stuff and orchestration, and write terraform/pulumi creation.Use complicated manual infrastructure setup with Ansible, Chef, etc.Certifications:AWS Certified Advanced Networking - SpecialtyAWS Certified DevOps Engineer - Professional (DOP-C02) Technical and Professional Requirements: should be able to write bash scripts for monitoring existing running infrastructure and report out.should be able to extend existing IAC code in pulumi typescriptability to debug and fix kubernetes deployment failures, network connectivity, ingress,volume issues etc with kubectlgood knowledge of networking basics to debug basic networking and connectivityissues with tools like dig, bash, ping, curl, ssh etcknowledge for using monitoring tools like splunk, cloudwatch, kube dashboard andcreate dashboards and alerts when and where needed.knowledge of aws vpc, subnetting, alb/nlb, egress/ingressknowledge of doing disaster recovery from prepared backups for dynamodb, kubevolume storage, keyspaces etc (AWS Backup, Amazon S3, Systems Manager Preferred Skills: Technology-Cloud Platform-Amazon Webservices DevOps-AWS DevOps
Posted 2 weeks ago
5.0 - 10.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Educational Requirements MCA,MTech,Master of Business Administration,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services Responsibilities As Tools SME Tools in SolarWinds/Splunk/Dynatrace/Devpops tool will work on Design, Setup and Configuration of Observability Platforms with Correlation, Anomaly Detection, Visualization and Dashboards, AI ops, Devops, Tool Integration Collaborate with DevOps architects, development teams, and operations teams to understand their tool requirements and identify opportunities for optimizing the DevOps toolchain. Evaluate and recommend new tools and technologies that can enhance our DevOps capabilities context, considering factors like cost, integration, and local support. Lead the implementation, configuration, and integration of various DevOps tools, including CI/CD platforms (e.g., Jenkins, GitLab CI, Azure DevOps), infrastructure-as-code (IaC) tools (e.g., Terraform, Ansible), containerization and orchestration tools (e.g., Docker, Kubernetes), monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack), and testing framework Establish standards and best practices for the usage and management of the DevOps toolset Ensure the availability, performance, and stability of the DevOps toolchain Perform regular maintenance tasks, including upgrades, patching, and backups of the DevOps tools. Provide technical support and troubleshooting assistance to development and operations teams regarding the usage of the DevOps tools. Monitor the health and performance of the toolset and implement proactive measures to prevent issues. Design and implement integrations between different tools in the DevOps pipeline to create seamless and automated workflows Develop automation scripts and utilities to streamline tool provisioning, configuration, and management within the environment. Work with development teams to integrate testing and security tools into the CI/CD pipeline. Additional Responsibilities: Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: High analytical skills A high degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills Technical and Professional Requirements: At least 6+ years of experience in Solarwinds or Splunk or Dynatrace or Devlops ToolsetProven experience with several key DevOps tools, including CI/CD platforms (e.g., Jenkins, GitLab CI, Azure DevOps), IaC tools (e.g., Terraform, Ansible), containerization (Docker, Kubernetes), and monitoring tools (e.g., Prometheus, Grafana, ELK stack).Good level knowledge of Linux environmentGood working knowledge on YAML and PythonGood working knowledge in Event correlation and ObservabilityGood Communication skillsGood analytical and problem-solving skills Preferred Skills: Technology-Infra_ToolAdministration-Others-Solarwinds Technology-Infra_ToolAdministration-Others-Splunk Admin Technology-DevOps-DevOps Architecture Consultancy Technology-Dynatrace-Digital Performance Management Tool
Posted 2 weeks ago
2.0 - 7.0 years
2 - 6 Lacs
Pune
Work from Office
Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion: Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities Uphold high standards for timely issue resolution Ensure workflows, processes, tooling and applications are of the highest quality standard Contribute expertise to the management of existing and new IT products and services Define workarounds for known errors and initiate process improvements Maintain a knowledge database Flexible to work in APAC/EMEA hours Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Technical and Professional Requirements: ideally 4-6 years of hands-on experience in IT support role within Financial services industry proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage. ability to solve complex issues, good at problem statement analysis and solution design thinking track record of influencing senior IT stakeholders and business partners confident communicator that can explain technology to non-technical audiences capable of understanding client needs and translating this into products and services contribute expertise to the management of existing and new IT products and services define workarounds for known errors and initiate process improvements maintain a knowledge database flexible to work in APAC/EMEA hours Preferred Skills: Technology-Application Support - Middleware-Application Support - Middleware Technology-Architecture-Architecture - ITIL Technology-Open System-Shell scripting Technology-Open System-UNIX Technology-Oracle Cloud-Oracle Planning Cloud Technology-.NET application Support-.NET application development Support
Posted 2 weeks ago
2.0 - 5.0 years
6 - 10 Lacs
Kochi
Work from Office
As an Data Engineer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviours. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modelling results Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4+ years of experience in data modelling, data architecture. Proficiency in data modelling tools ERwin, IBM Infosphere Data Architect and database management systems Familiarity with different data models like relational, dimensional and NoSQl databases. Understanding of business processes and how data supports business decision making. Strong understanding of database design principles, data warehousing concepts, and data governance practices Preferred technical and professional experience Excellent analytical and problem-solving skills with a keen attention to detail. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Knowledge of programming languages such as SQL
Posted 2 weeks ago
2.0 - 6.0 years
12 - 16 Lacs
Kochi
Work from Office
As an Associate Software Developer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviours. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modelling results Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Big Data Technology like Hadoop, Apache Spark, Hive. Practical experience in Core Java (1.8 preferred) /Python/Scala. Having experience in AWS cloud services including S3, Redshift, EMR etc,Strong expertise in RDBMS and SQL. Good experience in Linux and shell scripting. Experience in Data Pipeline using Apache Airflow Preferred technical and professional experience You thrive on teamwork and have excellent verbal and written communication skills. Ability to communicate with internal and external clients to understand and define business needs, providing analytical solutions Ability to communicate results to technical and non-technical audiences
Posted 2 weeks ago
2.0 - 7.0 years
8 - 12 Lacs
Gurugram
Work from Office
As a Technical Consultant at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviour’s. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modelling results Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise We are seeking a highly skilled and experienced IIoT (Industrial Internet of Things) Engineer with a strong focus on OPC UA (Unified Architecture) and companion specifications, as well as expertise in edge computing. The ideal candidate will play a crucial role in designing, implementing, and maintaining IIoT solutions that enhance the efficiency, reliability, and security of industrial operations Document solution architectures, design decisions, implementation details, and lessons learned. Stay up to date with the latest trends and advancements in AI, foundation models, and large language models. Evaluate emerging technologies, tools, and frameworks to assess their potential impact on solution design and implementation Preferred technical and professional experience Experience and working knowledge in COBOL & JAVA would be preferred Having experience in Code generation, code matching & code translation leveraging LLM capabilities would be a Big plus Demonstrate a growth mindset to understand clients' business processes and challenges
Posted 2 weeks ago
2.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
As a Technical Consultant at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviours. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modelling results Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise We are seeking a highly skilled and experienced IIoT (Industrial Internet of Things) Engineer with a strong focus on OPC UA (Unified Architecture) and companion specifications, as well as expertise in edge computing. The ideal candidate will play a crucial role in designing, implementing, and maintaining IIoT solutions that enhance the efficiency, reliability, and security of industrial operations Document solution architectures, design decisions, implementation details, and lessons learned. Stay up to date with the latest trends and advancements in AI, foundation models, and large language models. Evaluate emerging technologies, tools, and frameworks to assess their potential impact on solution design and implementation Preferred technical and professional experience Experience and working knowledge in COBOL & JAVA would be preferred Having experience in Code generation, code matching & code translation leveraging LLM capabilities would be a Big plus Demonstrate a growth mindset to understand clients' business processes and challenges
Posted 2 weeks ago
2.0 - 7.0 years
8 - 12 Lacs
Gurugram
Work from Office
As a Technical Consultant at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise We are seeking a highly skilled and experienced IIoT (Industrial Internet of Things) Engineer with a strong focus on OPC UA (Unified Architecture) and companion specifications, as well as expertise in edge computing. The ideal candidate will play a crucial role in designing, implementing, and maintaining IIoT solutions that enhance the efficiency, reliability, and security of industrial operations Document solution architectures, design decisions, implementation details, and lessons learned. Stay up to date with the latest trends and advancements in AI, foundation models, and large language models. Evaluate emerging technologies, tools, and frameworks to assess their potential impact on solution design and implementation Preferred technical and professional experience Experience and working knowledge in COBOL & JAVA would be preferred Having experience in Code generation, code matching & code translation leveraging LLM capabilities would be a Big plus Demonstrate a growth mindset to understand clients' business processes and challenges
Posted 2 weeks ago
2.0 - 5.0 years
6 - 10 Lacs
Pune
Work from Office
As Data Engineer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviours. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modelling results Your primary responsibilities include: Develop & maintain data pipelines for batch & stream processing using informatica power centre or cloud ETL/ELT tools. Liaise with business team and technical leads, gather requirements, identify data sources, identify data quality issues, design target data structures, develop pipelines and data processing routines, perform unit testing and support UAT. Work with data scientist and business analytics team to assist in data ingestion and data-related technical issues Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Expertise in Data warehousing/ information Management/ Data Integration/Business Intelligence using ETL tool Informatica PowerCenter Knowledge of Cloud, Power BI, Data migration on cloud skills. Experience in Unix shell scripting and python Experience with relational SQL, Big Data etc Preferred technical and professional experience Knowledge of MS-Azure Cloud Experience in Informatica PowerCenter Experience in Unix shell scripting and python
Posted 2 weeks ago
4.0 - 7.0 years
5 - 9 Lacs
Chennai
Work from Office
The Security Analyst monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier2 information security specialists, and/or customer as appropriate to perform further investigation and resolution. Good knowledge of SIEM, SIEM Architecture, SIEM health check. Audit the SIEM in the customer environment. Troubleshoot issues regarding SIEM and other SOC tools. Good verbal/written communication skills. Build of use case for the customer. Data archiving and backup and data purging configuration as per need and compliance. Raising change management tickets for SOC Administration activities like Patch upgrade for SIEM, onboarding log sources etc. Helping L3 and L1 with required knowledge base details and basic documentations. Co-ordination SOC Monitoring team for troubleshooting issues and highlighting them to clients for further resolution and escalation. High ethics, ability to protect confidential information. Troubleshooting at device and connector/agent end to fix the anomaly reported by other team and observed on day to day basis. Building of incident reports, advisories and review if SLA has been met for Incident alerting and Incident closure. Update and maintain SOC knowledge base for new security incidents and docs. Creation of daily status report sheet and submit to SOC manager for review. Review advisories and make necessary detection measures. Provide analysis and trending of security log data from a large number of security devices. Troubleshooting non-reporting devices fix and maintain device status. Working with OEM (Tool support) in a way to resolve the issue or incident raised. Administration of Windows and Unix servers. Ready to work on 24/7 shifts to support client requirement. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 2 Years of Experience in SOC monitoring and investigation. Audit the SIEM in the customer environment. Troubleshoot issues regarding SIEM and other SOC tools. Build of use case for the customer. Data archiving and backup and data purging configuration as per need and compliance. Helping L3 and L1’s with required knowledge base details and basic documentations. Co-ordination with SOC Monitoring team for troubleshooting issues and highlighting them to clients for further resolution and escalation. Troubleshooting at device and connector/agent end to fix the anomaly reported by other team and observed on day to day basis. Building of incident reports, advisories and review if SLA has been met for Incident alerting and Incident closure. Update and maintain SOC knowledge base for new security incidents and docs. Creation of daily status report sheet and submit to SOC manager for review. Review advisories and make necessary detection measures.\ Provide analysis and trending of security log data from a large number of security devices. Troubleshooting non-reporting devices fix and maintain device status. Working with OEM (Tool support) in a way to resolve the issue or incident raised. Administration of Windows and Unix servers. Building Parser for the SIEM using regex. Preferred technical and professional experience Escalation point for L1’s and SOC Monitor team. Ability to drive call and summarizing it post discussion. Good Understanding of Firewall, IDP/IPS, SIEM functioning (Generalize HLD as well as LLD). Deep understanding on Windows, DB, Mail cluster, VM and Linux commands. Knowledge of network protocols TCP/IP and ports. Team Spirit and working ideas heading to resolution of issues. Qualifications like CISA, CISM, CISSP, CEH, SANS or any other recognized qualification in Cybersecurity (SIEM/Qradar certification) will be preferred. Thorough knowledge in SIEM tool and experience in networking, Cloud security experience will be preferred. SOC Senior Analyst experience with multiple customers.
Posted 2 weeks ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
TransUnion's Job Applicant Privacy Notice What We'll Bring The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. What You'll Bring Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders, and end users updated. Responsible to escalate to service teams, senior management, and exec leaders to ensure appropriate awareness, engagement, and focus. Produces accurate and timely communications tailored to relevant audiences (Senior Leaders and internal Stakeholders). Build and evolve the practice of Incident Management across GTDA, developing processes and systems to leverage the related metrics to identify and drive process and procedural improvements globally. Problem Management: Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement. Conducts major problem investigations, driving the identification of root causes and ensuring the implementation of permanent fixes. Collaborates with DevOps and SRE teams to analyze incident trends, identifying patterns and underlying issues to prevent future incidents. Drives the implementation of problem management best practices and continuous improvement initiatives across the organization. Utilizes root cause analysis methods and frameworks such as the Five Whys, Fishbone (Ishikawa) Diagrams, Failure Modes and Effects Analysis (FMEA), and Kepner-Tregoe Problem Analysis. General Responsibilities: Applies ITIL (Information Technology Infrastructure Library) best practices for incident problem management to ensure systematic and structured processes. Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies. Qualifications Impact You'll Make: Bachelor’s degree or higher in Computer Science / Information Systems or a related field / work environment. Strong leadership, project planning, communication, and execution skills with the ability to lead by influence rather than reporting line during and after Major Incidents that have the potential for significant business impact, remaining calm, professional, and focused in high-pressure situations. Ability to communicate complex technical issues clearly and effectively to non-technical stakeholders and executive leadership. Strong proficiency and experience in technical troubleshooting, with broad expertise in core infrastructure technologies both cloud and on-premise (e.g. server, compute, storage, network, authentication, databases). Understanding of cloud-native tools and architectures, such as Kubernetes, Docker, and microservices Familiarity with Site Reliability Engineering (SRE) principals and practices, including service level indicators, service level objectives, and error budgets. Experience with monitoring and observability tools like Prometheus, Grafana, or Splunk to track system performance and identify issues. Knowledge of IaC tools like Terraform, CloudFormation, or Ansible Expert with root cause analysis methods and frameworks such as the Five Whys, Fishbone (Ishikawa) Diagrams, FMEA, and Kepner-Tregoe Problem Analysis. Experienced user of a trouble ticketing system (BMC Remedy, JIRA Service Management, or similar). Requirements Flexibility to work within a “Follow the Sun” global shift ROTA, covering local daytime hours, including holidays and weekends, on a rotational basis. Ability to be “on-call” as part of an on-call rotation shared across all team members. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Advisor, IT Support
Posted 2 weeks ago
5.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Job Summary ¿ 5+ years of experience in Splunk and OpenSearch/ElasticSearch. ¿ Experience administering and/or developing for an enterprise level implementation of Splunk and OpenSearch (clustered architecture). ¿ Proficient in Splunk query language (SPL) and experienced in developing and supporting custom Splunk search head applications for specific use cases. ¿ Strong technical knowledge of Red hat Linux, Firewalls and Load Balancing principles ¿ Extensive knowledge and experience of Agile and DevOps. ¿ AWS ¿ architect and sysops certified or equivalent. Azure and/or GCP experience is also preferred. ¿ Ansible, CD tools, particularly Jenkins. ¿
Posted 2 weeks ago
2.0 - 4.0 years
0 Lacs
Indore, Madhya Pradesh, India
On-site
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Product Support Representative II to join our ever-evolving WPT App Support Team and help us unleash the potential of every business. What you’ll own as – Product Support Representative II Working knowledge of Java working knowledge of Unix ITIL Processes Test Execution User Interface Testing Application Testing User Experience (UX) Testing Cloud Testing SQL Databases Amazon CloudWatch Atlassian JIRA ServiceNow IT Service Management What You Bring Minimum 2-4 years of experience in testing, test case writing and execution. Minimum 2 years of experience in providing the hands-on IT support and interacting with applications and end users. Working knowledge of Java, SQL. Proficient in cloud AWS cloud. Hands on in Service Now, JIRA and Splunk. Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment. Understanding of Java (J2SE), spring, Hibernate, micro services. Understanding of database concepts and exposure in working with oracle and SQL databases. Prior banking or finance related experiences a plus; personal banking experience preferred Strong analytical skills Knowledge of Worldpay products and services Organizational and time management skills required Extremely comfortable working with computers and a variety of applications Excellent oral and written communications skills Strong problem solving skills About The Team Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. Worldpay Total: Worldpay total is payment gateway and offer the multiple payment method to their customers to accept the payments. It is supporting the wider retail customers in UK region. What Makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. LinkedIn # ( Susmita Tripathy) Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks ago
5.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Job Summary ¿ 5+ years of experience in Splunk and OpenSearch/ElasticSearch. ¿ Experience administering and/or developing for an enterprise level implementation of Splunk and OpenSearch (clustered architecture). ¿ Proficient in Splunk query language (SPL) and experienced in developing and supporting custom Splunk search head applications for specific use cases. ¿ Strong technical knowledge of Red hat Linux, Firewalls and Load Balancing principles ¿ Extensive knowledge and experience of Agile and DevOps. ¿ AWS ¿ architect and sysops certified or equivalent. Azure and/or GCP experience is also preferred. ¿ Ansible, CD tools, particularly Jenkins. ¿
Posted 2 weeks ago
5.0 - 8.0 years
14 - 18 Lacs
Bengaluru
Hybrid
# MUST have Skills % Weightage Skill Usage Frequency (Daily/Weekly/Fortnightly) (total should be = 100 %) 1 Docker - L2 support work 30% Daily 2 Splunk - L2 support 30% Daily 3 Incidents handling and Problem Management 30% Daily 4 Any Cloud environment experience (Hosted environment: Hybrid setup (On prem and Cloud. Apps hosted on Azure Kubernetes Cluster)) 10% Daily # Good to have Skills % Weightage Skill Usage Frequency (Daily/Weekly/Fortnightly) 100 1 Prometheus 50% Daily/Weekly/Fortnightly 2 Azure Kubernetes Cluster 50% Daily/Weekly/Fortnightly Years Of Experience : 5+, All L2 Support activities , 2 Shifts , 2 persons per shift Team should handle Incidents and do Problem Management as well Must have - Docker, Splunk Good to have - Prometheus Hosted environment: Hybrid setup (On prem and Cloud. Apps hosted on Azure Kubernetes Cluster) Role: L2 Support - Devops Experience Level: 5-7 years Location: Bangalore Work Mode: Hybrid Notice Period: 0- 30 days
Posted 2 weeks ago
9.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Position: DevOps Lead Experience: 6–9 years Location: Pune or Bangalore Work Mode: Hybrid Notice Period: Immediate The role involves building CI/CD pipelines using Azure DevOps, managing AWS infrastructure, and implementing observability tools like AppDynamics, Splunk, and CloudWatch. Candidates must be skilled in Docker, Kubernetes, Python, shell scripting, and rollback automation. Key Skills: Azure DevOps, AWS, Linux, YAML, Python, Docker, Kubernetes, AppDynamics, Splunk, CloudWatch, PEGA 8.8.4, SQL, Agile, TDD Soft Skills: Strong communication, ownership mindset, risk mitigation, and collaborative approach.
Posted 2 weeks ago
10.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Summary Role: Senior Security Analyst Base Location: Hinjewadi, Pune. Job Description Responsible for operationalization of new security platforms to enable security operations Center to stay ahead of emerging and current threats. Troubleshoot Splunk SIEM components and related functionalities. Integration of Splunk SIEM with other security Tools. Perform regular Health check of the Splunk core components. Act as a Subject Matter Expert for Splunk solution. Stay updated with latest Features, enhancement, security updates for Splunk. Deep log analysis skills on Splunk SIEM. Security Information Event Management & Analytics Platforms integration ¿ Splunk Build use cases that drive security analytics and incident response. Custom integration of Log sources and SIEM content development. Act as a Subject Matter Expert for Splunk solution. Implement and optimize security detection rules, queries, and playbooks within Splunk. Configure and troubleshoot Splunk SIEM components and related functionalities. Plan and onboard different data sources such as: Windows, linux, AD, Firewall, other security tools integration. Knowledge of various security methodologies and technical security solutions, Firewall, IPS, Antivirus, Proxy, WAF, Load balancer, DDOS, EDR (Sentinel One) and DLP solutions. Candidates with prior experience of setting up security operations from scratch would have added advantage. Identify automation opportunities in the incident response workflow and implement them with the help of automated playbooks in Microsoft Sentinel SIEM. Understand business requirements from the client and translate them into technical deliverables within Cyber Security domain. Deep log analysis skills on Splunk SIEM. Manage the daily/weekly/monthly SOC metrics reporting for the assigned set of clients. Build custom use cases, dashboards, reports as per the requirement from client and internal stakeholders. Demonstrate SOC differentiators and new capabilities to the prospect clients as part of RFP/RFI defense discussions. Proven history of maturing SOC from Initial to Optimised level of CMM maturity model. Skills Required Must Have 10+ years of experience in IT and 8+ years in Cyber Security. Hands on experience on Splunk including creation of custom queries, detection rules and automated response playbooks. SIEM ¿ Splunk (Must Have), QRadar, LogRhythm Thorough understanding of various industry leading cloud native SIEM architecture, pricing and technical knowhow. Knowledge about various threat vectors and attackers TTPs. In depth knowledge of Active Directory. Excellent communication skills with ability to lead discussions with C level executives. Key Attribute Ability to work collaboratively in a fast paced environment. Continuous learner with a proactive approach to stay updated on industry trends. Strong problem solving skills and ability to make sound decisions under pressure. Customer facing with good written skills and strong communication skills at all levels. May be required to participate in out of hours on call rota. Ability to consistently deliver to deadlines while prioritizing competing demands for time. Qualifications Bachelor¿s degree in information technology or related field. Relevant certifications (CISSP, CEH, CISM, CISA) Working knowledge on any other SIEM tool viz Microsoft Sentinel, Splunk, QRadar etc. Splunk Enterprise Certified Admin,
Posted 2 weeks ago
2.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Requisition ID # 25WD85702 Position Overview As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and make a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. This is an exciting time to join us on our multi-year journey to disrupt the Design to Manufacture world with Fusion 360 by delivering unprecedented value and converging workflows with cloud-based technology. We are rapidly combining many world-leading technologies and teams into the Fusion 360 family. The role is with one of the Fusion 360 teams in the Design and Manufacturing Organization within the Product Design and Manufacturing Solutions division. We are looking for a Software Engineer to join our Pune-based scrum team and contribute to the development of AI/ML features in Fusion. Responsibilities Work on a truly Agile team, 2 week-long sprints, and a strong emphasis on test automation for all code changes Work closely and iteratively with developers, testers, and user experience designers Work confidently in a complex development environment with two source code vaults and three separate applications communicating via inter-process communication Embrace frequent communication with distributed scrum teams in US, Europe and Shanghai Competently navigate large legacy code bases and be able to troubleshoot problems and find surgical solutions within them Flexible and can respond quickly to multiple priorities under changing conditions Program primarily in C++ using Microsoft Visual Studio on Windows, and Xcode on OS X Accustomed to preparing submission documents for code submissions, and you participate actively in code reviews Mentor other team members Strong written and verbal communication skills Passionate about customer success Minimum Qualifications Bachelor’s degree or foreign equivalent in Computer Science/Mechanical Engineering, Mathematics, or related field 2-5 years of industry experience building and delivering robust, performant, and maintainable commercial applications Strong C++ and Data Structures, Object Oriented Programming, Design Patterns, Computer Science fundamentals Experience in CAD software development preferred Experience in developing AI/ML/Generative AI applications will be a plus Experience with Microsoft Visual Studio IDE Experience with Xcode IDE will be a plus Experience working with GitHub, CI/CD tools like Jenkins or any similar SCM systems Experience with Jira will be a plus Experience with QT or any other UI framework a plus Familiarity with test automation tools & strategies Leadership experience as a Team Lead or Tech Lead in previous roles is a plus. Experience in all aspects of the application development including graphics, command line interface, database, and functional capabilities a plus. Working knowledge of Agile Preferred Qualifications Python, JavaScript programming would be a plus Cloud technologies like AWS, AWS Sagemaker, Postman, Splunk, Dynatrace etc. will be bonus Experience with developing large desktop applications in a modular, componentized manner Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
Posted 2 weeks ago
2.0 - 5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Summary U2 Band (2 to 5 Years of experience) ¿ Soc Analyst Have an overall 2 to 5 years of experience in SIEM SOC operations. Expertise in SIEM Technology, Endpoint threat detection, Incident investigation and Antivirus. Experienced in SIEM ¿ Splunk, LogRhythm, Microsoft Sentinel. Experienced in EDR, Antivirus and threat detection. Experienced in email gateway targeted attack protection. Strong knowledge of the different attack techniques Hands on experience on Microsoft Sentinel Incident monitoring; KQL hunting queries; Dashboards and reports Experienced in analyzing, researching Windows / Unix Security Logs as well as logs form IDS/IPS, DLP tools, Anti Virus/Malware Strong in Incident response and mitigation False positive identification and report for the finetuning SOC shift handover , daily and weekly report preparation etc.
Posted 2 weeks ago
6.0 - 11.0 years
15 - 25 Lacs
Hyderabad
Hybrid
Hiring for performance Test Engineer Contract to hire location: Hyderabad Artillery, Splunk, JMeter, Azure Cloud Job description Performance Testing Work location HYDERABAD Must Have Skills (Top 2 technical skills only) 1. Artillery 2. Splunk 3. JMeter 4. Azure Cloud Nice to have skills (Top 2 only) 1. Load Runner 2. Analyse skills(Any APM tools) Top 3 responsibilities you would expect the subcon to shoulder and execute: 1. chaos engineering.
Posted 2 weeks ago
2.0 - 5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Summary U2 Band (2 to 5 Years of experience) ¿ Soc Analyst Have an overall 2 to 5 years of experience in SIEM SOC operations. Expertise in SIEM Technology, Endpoint threat detection, Incident investigation and Antivirus. Experienced in SIEM ¿ Splunk, LogRhythm, Microsoft Sentinel. Experienced in EDR, Antivirus and threat detection. Experienced in email gateway targeted attack protection. Strong knowledge of the different attack techniques Hands on experience on Microsoft Sentinel Incident monitoring; KQL hunting queries; Dashboards and reports Experienced in analyzing, researching Windows / Unix Security Logs as well as logs form IDS/IPS, DLP tools, Anti Virus/Malware Strong in Incident response and mitigation False positive identification and report for the finetuning SOC shift handover , daily and weekly report preparation etc.
Posted 2 weeks ago
8.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Join our Team About this opportunity: We are now looking for a Senior Security Engineer professional for our Managed Security team. This job role has accountability for researching, designing, engineering, implementing, and supporting security solutions in partnership with the respective stakeholders within Ericsson and / or customer organization and / or 3rd Party Providers. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do: Design, implement, manage, monitor, and troubleshoot cybersecurity defenses, including configuration management, network security, systems security, and monitoring systems / tools. Participate in planning and audit scope development as well as project execution as a critical team member on complex technology related assessments. Play an active role in the design and execution of infrastructure initiatives to ensure an evolving adherence to industry best practices for information security. Lead the execution of the assessment of specific technical areas of a project, supervising other team members and providing coaching where needed. Perform Security Incident Management, including but not limited to: supporting SIEM tools, integrating logs into the tool, creating and modifying rules, investigating and resolving alerts, automating tasks. Research new and emerging threats to gain insight into the evolving threat landscape, and share knowledge with the team. Promote new ideas and new ways of executing projects and internal infrastructure enhancements. Innovate and automate repetitive activities and corrective actions, including broader automation initiatives. Analyzes and recommends security controls and procedures in business processes related to use of information systems and assets, and monitors for compliance Responds to information security incidents, including investigation of countermeasures to and recovery from computer-based attacks, unauthorized access, and policy breaches; interacts and coordinates with third-party incident responders, including law enforcement The skills you bring: Strong knowledge of information security Strong knowledge of SIEM tools (such as McAfee ESM, QRadar, ArcSight, Splunk, etc.), scanning tools (Nessus, Qualys, IBM AppScan, etc.) and PAM tools (BeyondTrust, CyberArk, etc.) Strong knowledge of both Linux-based and MS Windows-based system platforms with a strong technical understanding and aptitude for analytical problem-solving Strong understanding of enterprise, network, system and application level security issues Strong understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks along with available security controls (technical & process controls) for respective layers Good understanding of the system hardening processes, tools, guidelines and benchmarks Fundamental understanding of encryption technologies Participate in the out-of-hours on call rotation, providing technical support to the business for incidents Strong knowledge sharing and collaboration skills Deliver results and meet customer expectations Excellent communication skills; English is a must Key Qualifications: Education: BE/ B.Tech (Telecommunication/ Computer Science) Minimum years of relevant experience: 8 to 15 years experience with at least 8 years in IT and 7 years in Security ITIL certification, CCSP, OSCP, Security +, CISSP or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Bangalore Req ID: 769624
Posted 2 weeks ago
10.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Description Vice President, Production Services Application Support I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of Vice President, Production Services Application Support I to join our AI- Hub team. This role is located in CHENNAI, TN - Hybrid In this role, you’ll make an impact in the following ways: Resolve and triage any issues related to critical applications, servers, networks, and overall health of the application. Maintain the operational stability and integrity BNY’s AI Hub platform which is leveraged by other LOB’s Build and maintain standard procedures to troubleshoot and resolve events. Work with Ai Hub engineers to reduce mean time to resolution and enhance delivery of the service. They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains. Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the users. To be successful in this role, we’re seeking the following: Bachelor’s degree in information technology or computer science and/or equivalent work experience in similar fields. 10+ years of experience in technology support areas. Including Java, Phyton, Network, Windows, Unix performing hands-on IT Infrastructure & Application troubleshooting. Proficiency in SQL and Splunk queries to understand logs and build dashboards. Understanding of AI & ML, Agents, Models and core technology on how AI systems learn and make decisions Understanding of Microsoft Azure and GCP ( Google Cloud Platform) Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes. Self-motivated, with key strengths in initiative, dependability, and teamwork. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Posted 2 weeks ago
4.0 years
0 Lacs
Gurugram, Haryana, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Cyber Security-TDR Senior As part of our EY-cyber security team, who shall work as SOC Senior consultant who will assist clients in Administration and management of security solutions. The opportunity We’re looking for Senior Security consultant with expertise in CrowdStrike. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Administration and management support of CrowdStrike Perform as the subject matter expert on any of the above solutions for the customer, use the capabilities of the solution in the daily operational work for the end customer. Advise customers on best practices and use cases on how to use this solution to achieve customer end state requirements. Content development which includes developing process for automated security event monitoring and alerting along with corresponding event response plans for systems Skills And Attributes For Success Customer Service oriented - Meets commitments to customers; Seeks feedback from customers to identify improvement opportunities. Experience in managing CrowdStrike Good knowledge of SIEM technologies such as Splunk, Azure Sentinel from an Analyst’s point of view Exposure to IOT/OT monitoring (Claroty, Nozomi Networks etc.) is a plus Good knowledge and experience in Security Monitoring Good knowledge and experience in Cyber Incident Response Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in other endpoint protection tools, techniques, and platforms such as Carbon Black, Symantec, or others To qualify for the role, you must have B. Tech./ B.E. with sound technical skills Strong command on verbal and written English language. Demonstrate both technical acumen and critical thinking abilities. Strong interpersonal and presentation skills. Minimum 4 years of Hands-on experience of operating/implementing the above security tools. Certification in any of the SIEM platforms is a plus Knowledge of RegEx, Perl scripting and SQL query language. Certification - CCSA, CEH, CISSP, GCIH, GIAC. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
2.0 years
3 - 4 Lacs
Gurgaon
On-site
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Associate Manager, Customer Product Support Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travellers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalised experiences for the traveler and our partners that drive loyalty and customer satisfaction. The Associate Manager Vacation Rental Technical Support role sits with the Service and Operations team within Expedia Product and Technology. The Vacation Rental Technical Support team is a part of a global team with multiple offices. This is a customer facing team. The team is responsible for triaging reported issues, identifying the scale of impact quickly, and managing the remediation of issues that disrupt Vrbo software users, services, and systems Your passion for identifying back end system issues and problem management will provide you and your team with an opportunities to mitigate issues impacting Vrbo software, hence improving Vrbo partner and traveler experiences.This position is located in Gurgaon, India. This is a hybrid position with the expectation of being in the office for 3 days. In this role, you will: Build and lead a local Tier 3 technical support team of associates including hiring, onboarding, training, and supervising staff Be responsible for the backlog of customer reported issues and taking action to reduce backlogs as needed Ensure reported issues are investigated thoroughly and root causes are identified and addressed to prevent future problems Monitor backlog for trends and patterns that may indicate a deeper issue with widespread impact to Vrbo software users Engage actively with subject matter experts to address high priority and escalated issues Communicate effectively with customers and internal cross functional stakeholders, including engineers, product management, and senior leadership, as needed for the investigation and solution for escalated and/or persistent issues Experience and Qualifications: Diploma, University degree in computer science or computer engineering or in a technical related field; or equivalent professional experience Minimum 2 years leadership experience managing an L3 technical support team, or similar role as a QM team manager or Technical Program Manager Strong understanding of software development processes, and system architecture Experience working with product and engineering teams, where a high-level understanding of the technical stack is required Experience in managing and aligning stakeholder expectations, often working with cross-functional and geographically distributed teams Demonstrable leadership experience building an effective, high performing L3 Support team, QM team, or leading engineers Demonstrated experience in identifying and mitigating issues that impact partner and customer systems and services Experiencing supporting the Incident Management Process Knowledge of Lodging distribution, aka OTAs Solid written, oral skills with ability to communicate effectively with both technical and non-technical clients, internal stakeholders, and senior leadership Experience with Business Intelligence tools and data analysis such as Querybook, Salesforce reporting, Tableau Working knowledge of logging tools such as Kabana, Splunk, Datadog Experience using RestAPI , Swagger, Github to troubleshoot back end services Salesforce experience Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Posted 2 weeks ago
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