Collection roles primarily involve recovering outstanding debts from individuals or businesses.Role & responsibilities Managing portfolios of accounts, tracking payment deadlines, and updating records. Working with debtors to establish feasible repayment plans. A Collections Specialist is a professional who is responsible for resolving overdue bills and collecting payments from those who owe. They must ensure that they keep their employers assets safe while also making sure those responsible for unpaid bills are contacted immediately Preferred candidate profile Interested in voice process. knowledge in multiple language.

SPIRE BPO SERVICES LLP is looking for Customer Support Representative to join our dynamic team and embark on a rewarding career journey. As a Customer Support Representative, you will be the primary point of contact for our customers, providing assistance and resolving inquiries through various channels, including phone, email, and chat. Your main objective is to ensure customer satisfaction by addressing their concerns, answering questions, and providing information about our products or services. Responsibilities : Customer Interaction : Respond to customer inquiries promptly and professionally via phone, email, and chat. Provide accurate information about products, services, and company policies. Assist customers in navigating our website or using our products/services. Issue Resolution : Investigate and resolve customer complaints, concerns, or issues in a timely and effective manner. Collaborate with other departments to escalate and resolve complex problems. Keep detailed records of customer interactions, transactions, comments, and complaints. Product Knowledge : Stay informed about company products, services, and promotions to provide accurate information to customers. Continuously update knowledge of industry trends and competitors to better assist customers. Communication Skills : Communicate effectively and professionally with customers and internal teams. Clearly articulate solutions and instructions to customers. Team Collaboration : Collaborate with other team members and departments to improve overall customer experience. Provide feedback to the team and contribute to ongoing process improvement. Documentation : Document and maintain customer records with accurate information. Contribute to the development and improvement of customer support resources. Customer Feedback : Collect and analyze customer feedback to identify trends and areas for improvement. Work with the team to implement changes based on customer feedback.

SPIRE BPO SERVICES LLP is looking for Technical Support Engineer to join our dynamic team and embark on a rewarding career journey. Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports.

SPIRE BPO SERVICES LLP is looking for Lead Generation Specialist to join our dynamic team and embark on a rewarding career journey. Develop and execute lead generation strategies to drive sales. Identify potential clients through various online and offline channels. Collaborate with sales teams to nurture leads through the sales funnel. Analyze and report on lead generation metrics and conversion rates. Maintain a database of leads and track interactions. Use marketing automation tools to enhance lead generation efforts.