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6.0 - 10.0 years
0 Lacs
noida, uttar pradesh
On-site
Join our Team This role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes (like routers, switches, firewalls, load balancers, and security gateways etc). You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers/L2 teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. You will actively supervise ITSM ticket queues to maintain MTTR. Analytical skills like logical thinking, problem-solving & handling assignments are mandatory. Identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution actions and other events that customers identify as requiring Root Cause Analysis (RCA). You will be the first point of contact for support of any alarm/event/KPI related issues. Close collaboration with the field team for all field activities (hardware failures, node unreachable, etc.). Ensure timely restoration of services to maintain MTTR for good customer experience & high service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engaged by the Incident Manager or MS Automated Service Function. Perform node health checks and backups & troubleshoot the deviations identified. Share details for MIR & CSR to respective teams. Have an end-to-end network understanding. Handle 3PP/OEM, problem management support, data analytics, and customer governance handling. You should have good knowledge in IP networking protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Knowledge of IP security protocols- IPSEC, GRE, VPN, CGNat. Familiarity with CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. Telecom knowledge (2G, 3G, 4G, 5G service flow & interfaces). Product/vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good communication & troubleshooting skills. 6-10 years of relevant experience in IP domain.,
Posted 3 days ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As an experienced R&S ACI Designer/Architect with 8+ years of experience in the Australia Time Zone, your key responsibilities will include leading the design and architecture of Cisco ACI solutions to ensure optimal application delivery and seamless network integration. You will be required to define network segmentation, security policies, multi-tenant design, and automation strategies within the ACI fabric. Additionally, you will design and implement routing protocols such as BGP, OSPF, VXLAN, and interface with external networks like L3Outs and ACI-to-Cloud. Developing high-level and low-level design documents (HLD/LLD) for data center network architecture, ACI deployments, and automation will also be a part of your role. Collaborating closely with cross-functional teams to align ACI solutions with business and technical requirements, you will ensure the seamless integration of ACI with security, compute platforms, and cloud environments. Your leadership will be crucial in troubleshooting complex network issues and optimizing performance. To excel in this role, you should possess extensive experience in designing and implementing Cisco ACI in large-scale enterprise or service provider environments. A strong understanding of R&S principles including Layer 2/3, BGP, OSPF, VXLAN, and MPLS is essential. Expertise in ACI components such as APIC, spine/leaf architecture, tenants, bridge domains, and contracts is required. Familiarity with ACI integration with VMware, Hyper-V, and cloud platforms like AWS/Azure is a plus. Experience with network automation tools like Ansible, Python, Postman, etc., will be beneficial. Cisco certifications such as CCNP Data Center, DCACI, CCIE are preferred. Strong problem-solving, documentation, and communication skills are also necessary for success in this role.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Job Title Netwrok & Security Engineer (NOC) Job Description Designation: NOC Engineer (Network & Security Operations) Location: Bengaluru, India Why you should choose us Are you interested in working for a Global Leader in E-commerce Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day If so, read on to find out more about the opportunity. Rakuten is the largest E-commerce company in Japan and one of the largest E-commerce and Internet Services companies in the World. Rakuten is ranked in top 20 most innovative companies in the world by Forbes. What will you do Monitor, Implement & Troubleshoot Network issues. Build & deploy monitoring solutions for NOC. Managing Network Security Operations (Firewall & LB) Working on Routing, Switching & IPAM Operations (Network) Change Requests Implementation pertaining to Network & Security Infrastructure Manage Infrastructure, Data Center, Cloud, Virtual & Physical appliances including Cisco, Palo Alto, Juniper, Wireless. Perform monitoring and incident response of cyber security events as part of a highly available Security Operation Center (SOC) What we look for Experience: Relevant Experience (Network & Security Operations): 1 to 3 years Overall Experience: 3 years Work experience with global stakeholders. Enterprise support standard & processes. Technical Skills: Experience in managing DNS/DHCP, Juniper and Cisco Routers, Switches, Firewalls & load balancers. Relevant IT qualifications and certs e.g. CCNA & CCNP Routing: experience in BGP & OSPF configuring & troubleshooting Exposure on Silver Peak's Unity Orchestrator and Edge Connect SDWAN appliances. experience in supporting for Juniper MIST wireless network-related issues. Good knowledge on spine/leaf architecture, Overlay/Underlay network, VXLAN, EVPN. In-depth knowledge on configuring and optimizing Network device monitoring and alerting. Hands-on experience with Cloud networking with the public cloud. VMware networking and virtualization technologies. Network monitoring technologies and SNMP management (PRTG, Syslog, Kentik, Thruk, Thousand Eyes, Grafana & Prometheus etc.) Drive the Automation of network related activities across Deployment and Operations. Ability to read, investigate, evaluate, and interpret security related logs from disparate sources. Create and review alerts generated by the SIEM for false positives, modify and optimize alerts as needed to reduce noise. Develop and follow detailed operational processes, procedures, and playbooks to appropriately analyze, escalate and assist in the remediation of information security related incidents. Develop deep expertise regarding the current the SIEM platform. Assist in the administration, maintenance, and optimization of the current the SIEM platform. Develop advanced queries and alerts to detect adversary actions. Contribute to incident and root cause analysis reports. Other Skills: Should possess excellent communication skills. Ability to participate in Global change control meetings, manager approvals from stake holders, follow processes and implement enterprise network changes. Work with internal and external technical and service teams to provide break-fix. create and/or update knowledge base articles. Support 24 x 7 operational environments with high uptime requirements. Varied shift schedules may include day or evening hours. Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Hands-on experience on any automation/ scripting tools or languages Other duties as assigned.,
Posted 2 weeks ago
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