Customer Support Associate Specialist BlackBaud

0.0 - 4.0 years

2 - 4 Lacs

hyderabad

Work from Office

Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What youll d o Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. P articipate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer f...

Posted Date not available

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Technology Platform Engineer Accenture

3.0 - 8.0 years

11 - 15 Lacs

gurugram

Work from Office

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Email Security Good to have skills : Microsoft 365 Security & ComplianceMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline a...

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Infrastructure Architect Accenture

15.0 - 20.0 years

15 - 19 Lacs

bengaluru

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Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Microsoft 365, Microsoft PowerShell, Microsoft 365 Security & Compliance Good to have skills : Microsoft Active DirectoryMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educa...

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Security Consultant - Email Security IBM

2.0 - 7.0 years

5 - 9 Lacs

mumbai

Work from Office

Monitor and respond to email security alerts, phishing incidents, and malicious attachments/URLs. Investigate and take remediation actions on suspicious emails using: 1. Microsoft Defender for Office 365 2. Exchange Online Protection (EOP) 3. Microsoft Purview/Compliance tools Review and manage user-reported phishing emails through Microsoft Report Message add-in. Analyze mail flow and message trace logs to troubleshoot delivery and quarantine issues. Escalate and work with Microsoft or other vendors for critical incidents. Create and tune mail flow rules, transport rules, spam filters, and safe sender/block lists. Support O365 DLP alerts, spam/quarantine management, and email encryption use...

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