What you will do In this vital role you will be responsible for managing the organization's global observability service. The role includes planning, implementation, performance tuning, and maintenance of enterprise server platforms with a focus on reliability, security, and automation. Lead a high-performing team managing monitoring and observability services. Develop and maintain the Dynatrace observability environment Contribute to infrastructure design and architecture planning Implement automation using PowerShell, Python, or Ansible Monitor systems and proactively address performance bottlenecks Collaborate with multi-functional teams on infrastructure needs Document system configurations and operational procedures. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a consistent record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry. Basic Qualifications: Masters degree and 4 to 6 years of IT related field experience OR Bachelors degree and 6 to 8 years of IT related field experience OR Diploma and 10 to 12 years of IT related field experience Preferred Qualifications: Must-Have Skills: Advanced knowledge of monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty Experience with Infrastructure and Application monitoring, Windows, Linux, open telemetry and integrations Experience with TypeScript, React, Ansible and Python scripting Good understanding of networking, storage integration, and similar infrastructure services. Change management expertise Hands-on expertise in scripting and automation tools Knowledge of containers and K8 environment Good-to-Have Skills: Experience with cloud services (AWS, Azure, GCP) Experience with ITIL processes and frameworks Experience with CI/CD and DevOps practices Understanding of configuration management and automation tools (Ansible and Terraform) Professional Certifications: Associate or Specialist Certification from Dynatrace ITIL Foundation (preferred) Soft Skills: Excellent troubleshooting and analytical abilities Strong communication skills, both written and verbal Ability to work in a fast-paced environment Shift Information: This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.