Job
Description
Handle complex client queries, including bug fixes, detailed event setups and issues requiring specialized expertise Conduct in-depth research to provide effective recommendations that drive adoption and expansion of Splash products Provide enterprise-level support for the Splash platform and integrations, managing cases from start to finish Use creative problem-solving and critical thinking skills to develop solutions based on customer use cases Document client history, workflows and best practices for internal support guides Work with Priority and Priority Elite clients to offer long-term advice and support for program management Earn the opportunity to take on additional responsibilities, such as subject matter expertise, project contributions and mentoring new hires Overview: At Splash, we ensure that all our clients are assisted by our most experienced and high-performing Product Consultants. Our goal is to resolve client issues efficiently while delivering an exceptional experience. As a Product Consultant, you will play a crucial role in tackling complex client queries, managing cases from start to finish and collaborating with internal teams to enhance the Cvent | Splash client experience. In This Role, You Will: Handle complex client queries, including bug fixes, detailed event setups and issues requiring specialized expertise Conduct in-depth research to provide effective recommendations that drive adoption and expansion of Splash products Provide enterprise-level support for the Splash platform and integrations, managing cases from start to finish Use creative problem-solving and critical thinking skills to develop solutions based on customer use cases Document client history, workflows and best practices for internal support guides Work with Priority and Priority Elite clients to offer long-term advice and support for program management Earn the opportunity to take on additional responsibilities, such as subject matter expertise, project contributions and mentoring new hires Heres What You Need: Bachelors degree in Computer Science, Information Technology, Engineering or a related field is preferred Proven experience in a technical consulting or similar role, with a minimum of 2+ years Familiarity with SaaS platforms, preferably in marketing automation or CRM (e.g., Marketo, Salesforce) Experience supporting enterprise clients Excellent written and verbal communication skills, with a proactive approach to problem-solving Strong time management and prioritization skills Bonus: Experience with HTML, CSS, JavaScript, and API setup
