Sparkglide Consulatncy Private Limited

A Telecaller Executive's job involves outbound and inbound calling to generate leads, promote products/services, and provide customer support, requiring strong communication, persuasive, and active listening skills to meet sales targets and enhance customer satisfaction. Key responsibilities include making calls, explaining features, answering queries, updating records in CRM, and adapting communication to different customer needs. Lead Generation: Make outbound calls to prospective clients to generate sales leads. Sales & Promotion: Explain product/service features and benefits to potential customers to drive sales. Customer Service: Handle inbound calls from existing customers to answer inquiries, provide information, and resolve issues. Call Management: Maintain accurate records of customer interactions, updating CRM systems as needed. Target Achievement: Meet and exceed monthly or quarterly sales targets and quotas. Reporting: Submit daily progress reports on telecalling activities and outcomes. Required Skills & Qualifications Excellent Communication: Proficient verbal communication and the ability to adapt speaking style to suit different customer personalities and situations. Persuasion: Strong ability to convince and influence prospects to purchase products or services. Active Listening: Ability to actively listen to customer needs and concerns, not just to answer questions but to provide solutions. Product Knowledge: Thorough understanding of the products or services offered by the company. Technical Skills: Basic computer skills for data entry and CRM system use. Problem-Solving: Capacity to handle challenging circumstances and resolve customer complaints effectively. Sales & Customer Service Experience: Prior experience in telemarketing, sales, or a similar customer-facing role is often preferred.