Spare Sales Coordinator - Female

!!! Urgent Opening !!!

Post :- Spare Sale Coordinator
Department :- After Sales And Service
Work Location :- Chakan Phase -2 , Pune
Experience :- 2-6 yrs
Qualification :- Any Graduate

Responsbility :-
1. Spares Quote Preparation

• Prepare accurate and timely quotations for spare parts based on customer requirements.
• Ensure all quotes are technically and commercially compliant.
• Maintain quote records and follow-up schedules.

KPI :

• TAT (Turnaround Time) for quote submission
• Quote to Order conversion ratio

2. Spares Order Booking

• Process customer orders in SAP B1 accurately and efficiently.
• Ensure alignment with pricing policies and commercial terms.
• Coordinate with stores and dispatch for timely order fulfillment.

KPI :

• Order booking accuracy
• Order processing time
• On-time delivery coordination

3. Client Consultation for Spares & Service

• Understand customer requirements for spares and service.
• Provide professional consultation to recommend the most suitable and cost-effective solutions.
• Proactively suggest preventive maintenance parts.

KPI :

• Customer satisfaction (feedback scores)
• Number of value-added consultations

4. Customer Communication & Relationship Management

• Maintain regular and professional communication with clients for updates, order status, and support.
• Follow up on quotes and inquiries to close the sale.
• Identify opportunities to grow spares business with existing clients.

KPI :

• Customer retention rate
• Repeat business ratio
• Achievement of monthly spares sales targets

5. Pump Data & Service History Management

• Maintain and update the installed base data of pumps.
• Record service interventions, spares replaced, and complaints resolution in a systematic way.
• Utilize historical data to anticipate future requirements.

KPI :

• Accuracy of pump history database
• Utilization of service history in spares forecasting

6. Documentation & Reporting

• Maintain up-to-date records of quotes, orders, service calls, and feedback.
• Prepare monthly MIS reports on spares sales, order status, and service performance.

KPI :

• Timeliness and accuracy of reports
• MIS presentation and data clarity

7. Coordination with Internal Teams

• Liaise with service engineers, logistics, stores, and production teams to ensure smooth after-sales operations.
• Coordinate for service schedules, part availability, and customer escalations.

KPI :

• Resolution time for internal queries
• Inter-departmental coordination score

8. System Proficiency (SAP B1 & MS Office)

• Efficient use of SAP B1 for order processing, billing, and service records.
• Use Excel and Office tools for documentation, reporting, and analysis.

KPI :

• Error rate in SAP entries
• Effective use of Excel formulas, dashboards, or tracking sheets

9. Continuous Improvement & Feedback

• Identify recurring issues and suggest process improvements.
• Gather customer feedback for service quality enhancement.

KPI :

• Number of improvements suggested
• Implementation success rate

Job Type: Full-time

Pay: ₹20,676.59 - ₹45,751.26 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer
+91 8855075289