6 Spa Operations Jobs

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Candidate Profile Education and Experience High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. Core Work Activities Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence. Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Strives to improve service performance. Conducting Human Resources Activities Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and providing feedback to individuals. Participates in employee progressive discipline procedures. Participates in an on-going employee recognition program. Reviews comment cards and guest satisfaction results with employees. Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Supervises on-going training initiatives and conducting training when appropriate. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Celebrates successes and publicly recognizes the contributions of team members. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Summary You will be responsible to provide an excellent and consistent level of service to your customers. Contributes to the smooth and efficient running of the Reception within the Spa of Rooms Division Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.

Summary You will be responsible to provide hands on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service. You will also be responsible to ensure the discerning guests feel that their every need is anticipated and they have created a relationship with the spa, not just a visit. Qualifications Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.Minimum 2 years work experience as Assistant Spa Manager.Aesthetic qualification in treatments and training will be of great advantage

Summary You will be responsible to provide hands on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service. You will also be responsible to ensure the discerning guests feel that their every need is anticipated and they have created a relationship with the spa, not just a visit. Qualifications Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.Minimum 2 years work experience as Assistant Spa Manager.Aesthetic qualification in treatments and training will be of great advantage

Summary You will be responsible to provide hands on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service. You will also be responsible to ensure the discerning guests feel that their every need is anticipated and they have created a relationship with the spa, not just a visit. Qualifications Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.Minimum 2 years work experience as Assistant Spa Manager.Aesthetic qualification in treatments and training will be of great advantage

The Spa Manager is a key leadership position responsible for overseeing daily operations of Nyasa Wellness. You will ensure seamless service delivery, uphold exceptional guest experience, manage a team of therapists and support staff, and drive the spas operational and financial performance. You will also play a vital role in supporting the well-being, development, and training of your team. Key Responsibilities Operational Management Oversee daily spa operations, including therapy rooms, reception, scheduling, inventory, and guest flow Maintain high standards of hygiene, safety, and cleanliness across all areas of the spa Monitor and manage bookings, guest preferences, and feedback to ensure personalised service delivery Minimum 5 years’ experience in spa operations, with at least 2 years in a managerial/supervisory role Graduate or diploma in hospitality/spa management or wellness-related field Strong interpersonal and team management skills Knowledge of spa treatments and products; certification in massage therapy or wellness practices is a bonus Fluent in English, Hindi, and Marathi (preferred) Computer proficiency (booking systems, inventory management, reporting tools) Warm, intuitive, grounded approach to service and people management