About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Position Title: Proposal Writer (with Commercial and Government sector experience) Shift Timing: Extended shift - IST 5 PM to 2 AM Total Exp: 7 to 12 years Location: India (Mumbai & Pune) Expected Joining: 30 days Job Description: Roles and Responsibilities This is a unique role; the candidate must have: Experience in developing a wide array of proposal responses (RFI, RFP, RFQ), SOW documents, as well as other bid/tender response documents of Government agencies in India. Technical background (part of pre-sales, solution development, or technical teams) with experience in scoping and estimating requirements, researching new topics, and writing about technical topics for a broader audience. Possesses excellent English writing & speaking skills. Requirements/Responsibilities : Serve as a content writer for proposal, SOW, and other response documents as directed. Attend meetings and identify opportunities for proposal writing. Contribute to research, development, and maintenance of the proposal repository. Contribute to developing and maintaining the proposal / SOW end-to-end workflow. Assist with scoping and estimation, creating delivery approaches and pricing models for various requirements. Review and validate the input provided by various teams and consolidate for a response. Develop a rough order of Magnitude (ROM) decks, SOWs, and Proposals and present the technical approach and other details to internal teams and customers as required. Must be willing to work extended hours to support other geographies as well. Project Calculation and Financial Acumen Cost Estimation Skills: Ability to calculate costs for consulting services, including labor rates, travel expenses, and hardware/software requirements. Familiarity with pricing models (T&M, fixed price, managed services) and profitability analysis. Project Scoping: Experience developing effort estimates based on resource allocation and project timelines. Financial Analysis: Understand cost-benefit analysis and ROI calculations to justify proposed solutions. Proposal Management Tools Expertise: Experience using tools like MS Word, SharePoint, and Adobe Acrobat for document creation and management. Familiarity with tools like Microsoft Project, Jira, or Asana for managing proposal timelines. Use of Excel or other financial modeling tools for cost Thanks & Regards, Nandini Dhanseelan Email: nandini.dhanseelan@mlogica.com Contact: +91 8850112414

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Identify , recruit & develop new channel partners to meet business goals . Liaison between AMD and its partners, ensuring seamless communication and alignment on business objectives. Engage in Joint Business Planning with OEMs and Channel Partners to increase AMD SoW Conduct weekly meetings with partners sales team to review performance against quarterly goals . Identify opportunities and develop action plan for future. Build and deploy customer engagement plan which includes direct customer engagement and working with channel partners. Identify potential SMB customers & drive AMD adoption to meet or exceed our SMB growth targets. Position and sell AMD technology in new customers and new market segments. Understand products, customer needs, competitors, industry issues, and trends, then continually refine the message, positioning, product demos, and sales tools to meet business objective . Build and manage the sales pipeline . Train & enable partners sales & presales on AMD products & solutions . Execute AMD Partner Programs ,aligning it with overall business goals. Education / Experience requirement : Bachelor s or master s degree . MBA desired 10 to 12 yrs of IT hardware Sales experience

Identify , recruit & develop new channel partners to meet business goals . Liaison between AMD and its partners, ensuring seamless communication and alignment on business objectives. Engage in Joint Business Planning with OEMs and Channel Partners to increase AMD SoW Conduct weekly meetings with partners sales team to review performance against quarterly goals . Identify opportunities and develop action plan for future. Build and deploy customer engagement plan which includes direct customer engagement and working with channel partners. Identify potential SMB customers & drive AMD adoption to meet or exceed our SMB growth targets. Position and sell AMD technology in new customers and new market segments. Understand products, customer needs, competitors, industry issues, and trends, then continually refine the message, positioning, product demos, and sales tools to meet business objective . Build and manage the sales pipeline . Train & enable partners sales & presales on AMD products & solutions . Execute AMD Partner Programs ,aligning it with overall business goals. Education / Experience requirement : Bachelor s or master s degree . MBA desired 10 to 12 yrs of IT hardware Sales experience

Dear Candidate, We are looking for a Candidate who is good at Excel and possess good communication skills. If you are interested, please visit the below interview venue At least 2 years of experience in Excel. Below is the JD for your reference Roles and responsibilities At least 2 years of experience in Contractual Operations, SOX & compliance, procurement, vendor management Review & Evaluate SOWs: Conduct thorough reviews of Statements of Work to identify inconsistencies, missing information, or ambiguous language that could impact contract execution or business objectives Any Graduate - 2020/2021/2022 passouts only Walk-in on 4-Apr-25 from 9.00 AM to 6.00 PM Bagmane World Technology Center, Citrine building, WTC4 4th Floor,Marathahalli Outer Ring Road, KR Puram, Mahadevapura ; Contact SPOC - Susan Abraham/Harish Or Inbox your resume at chitturi.sandhya@mphasis.com

Role & responsibilities Preferred candidate profile Solid business acumen, Understanding how SOWs align with business goals, client needs, and budgets. Clear communication skills are essential for conveying findings to stakeholders effectively, both verbally and in writing. The candidate must be experienced in creating organized reports based on contract analysis. Proficiency in SharePoint, Excel, and Word is required for document management and reporting. A keen eye for detail and the ability to spot inconsistencies or risks in contractual terms is essential. Education & Experience: Bachelor's degree in Business, Finance, or a related field. Perks and benefits

Supervises team with a focus on accuracy, timeliness and completeness Serves as a lead over global Procure to Pay Services function in the procure to pay space Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc. Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Leading internal / external process trainings Publish process reports on time - weekly/monthly/quarterly and so on UpToDate maintenance of process SOPs, change instructions, process trackers Support team with their queries, escalating issues promptly Supports daily operating activities to deliver process automation, financial risk management and innovative customer solutions Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy. Deploy automation and deliver on operational excellence Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned and serves as a point of escalation for compliance and service level issues All About You Master s degree in Accounting or Finance and equivalent work experience (10 years) Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Experience in team handling, MIS reporting and customer handling Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc. Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly. Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance

Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc. Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Update and maintain working files, trackers for reporting purpose Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned All About You Master s degree in Accounting or Finance and equivalent work experience (min. 5 years) Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc. Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly. Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance

Senior SEO Expert Home Dcor Location: New Delhi | Job Type: Full-Time (On-Site) About Us Harold Electricals is a fast-growing startup revolutionizing home dcor and smart living! With our innovative designs and top-quality craftsmanship, were on a mission to make homes stylish and functional. Now, we need an SEO powerhouse to take our online presence to the next level. Who Were Looking For We need a Senior SEO Expert with 5+ years of experience (preferably in home dcor, interior design, or lifestyle industries). You should be data-driven , love SEO strategies, and be comfortable working with content, tech, and product teams. Your Key Responsibilities SEO Strategy: Plan and execute winning SEO strategies to improve rankings and drive organic traffic. Keyword Research: Identify high-impact keywords and analyze competitors for new opportunities. On-Page Optimization: Optimize product/category pages, metadata, internal links, and content structure. Technical SEO: Conduct audits and fix issues related to indexing, page speed, mobile-friendliness, and schema markup. Content SEO: Work with content teams to optimize blogs, product descriptions, and landing pages. Link Building: Develop ethical backlink strategies to boost domain authority. Performance Tracking: Use tools like Google Analytics, Search Console, Ahrefs, SEMrush, and Screaming Frog to monitor KPIs. SEO Innovation: Stay ahead of Google updates, AI tools, and latest SEO trends to keep us competitive. What You Need to Succeed 5+ years of SEO experience (preferably in eCommerce, home dcor, or lifestyle industries). Strong knowledge of Google Search Console, Analytics, Ahrefs, SEMrush, Screaming Frog, etc. Understanding of HTML, JavaScript, and CSS from an SEO perspective. Experience with Shopify, WordPress, or custom CMS platforms . Excellent analytical skills and experience in creating SEO reports. Strong collaboration and communication skills to work with different teams. Bonus Points (Preferred Qualifications) Google Analytics and/or SEO certification. Proven success in ranking high-volume keywords in competitive niches. Familiarity with UX design & conversion optimization . Why Join Harold Electricals? Work with top industry experts & digital marketing veterans . Be part of a fast-growing startup in the home dcor space. Competitive salary + performance-based incentives. Full ownership of organic growth strategies . A collaborative and energetic work culture that values initiative & impact. Let’s grow together! #SEO #HomeDecor #Hiring

To tracking WBS/CC projects and forecasting spend vs actuals vs budget to ensure team is on target. To Identify any risks and opportunities in project forecast vs. actuals / budget. Tracking invoices to ensure they are tied to the correct SOWs/WO Required Candidate profile Work with accruals and forecasting for budgets. Work with value stream leads/POCs to ensure correct forecasting and invoicing is done in a timely manner. Tracking purchase orders for vendors.

- Responsible to guide team of coders and designers for project execution. Interact with clients and prepare SOW. Responsibilities: - Should have project execution experience in Web Projects. - Should have experience in guiding team of coders and designers for project execution. - Complete exposure of Software Development Life Cycle (SDLC). - Strong understanding of technical project flow. - Fluent in English. - Exposure in overseas client interaction.

Our Purpose Title and Summary Specialist, Transaction Services Overview The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Team member will execute on this mission in collaboration with peers and support of Transaction Services Leadership. Do you want to be part of a dynamic and agile team environment Are you motivated to drive business transformation on a global scale Role Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc. Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Update and maintain working files, trackers for reporting purpose Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned All About You Master s degree in Accounting or Finance and equivalent work experience (min. 7 years) Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc. Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly. Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Our Purpose Title and Summary Senior Specialist, Transaction Services Overview The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Team member will execute on this mission in collaboration with peers and support of Transaction Services Leadership. Do you want to be part of a dynamic and agile team environment Are you motivated to drive business transformation on a global scale Role Supervises team with a focus on accuracy, timeliness and completeness Serves as a lead over global Procure to Pay Services function in the procure to pay space Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc. Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Leading internal / external process trainings Publish process reports on time - weekly/monthly/quarterly and so on UpToDate maintenance of process SOPs, change instructions, process trackers Support team with their queries, escalating issues promptly Supports daily operating activities to deliver process automation, financial risk management and innovative customer solutions Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy. Deploy automation and deliver on operational excellence Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned and serves as a point of escalation for compliance and service level issues All About You Master s degree in Accounting or Finance and equivalent work experience (10 years) Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Experience in team handling, MIS reporting and customer handling Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc. Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly. Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Our Purpose Title and Summary Associate Specialist, Transaction Services-2 Overview The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Team member will execute on this mission in collaboration with peers and support of Transaction Services Leadership. Do you want to be part of a dynamic and agile team environment Are you motivated to drive business transformation on a global scale Role Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc. Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Update and maintain working files, trackers for reporting purpose Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned All About You Master s degree in Accounting or Finance and equivalent work experience (min. 5 years) Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc. Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly. Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Our Purpose Title and Summary Associate Specialist, Transaction Services-1 Overview The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Team member will execute on this mission in collaboration with peers and support of Transaction Services Leadership. Do you want to be part of a dynamic and agile team environment Are you motivated to drive business transformation on a global scale Role Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc. Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Update and maintain working files, trackers for reporting purpose Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned All About You Master s degree in Accounting or Finance and equivalent work experience (min. 5 years) Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc. Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly. Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Knowledge/Application Developing Knowledge: Seeks less guidance; comfortable analyzing facts and making decisions but keeps supervisor informed and involved as appropriate; Adherence to Ticket Productivity goals and SLA/SLO requirements; Resolve moderate to high complexity/priority requests with consistent quality. Clearly understands customer business needs and formulates accurate resolutions in addressing the customer need and proactively assists teammates with request resolutions. Developing knowledge in other domain areas. Working within additional service offerings (ESS) and participating in NRR-based projects (LOE/SOW). Breakdown of tasks per type (nomenclature dependent on ticketing solution): Low complexity/priority tasks: 25% Moderate/High complexity/priority tasks: 75% Seeks less guidance; Resolve moderate to high complexity/priority requests with consistent quality Duties/Responsibilities: Provide technical support to Customers by researching and answering questions; troubleshooting problems; and optimizing software performance through Cases, Live Chat, and Phone Support. Provide outstanding customer Service, including timely, concise, and accurate responses, and proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner. Provide training and consultation Develop knowledge in other domain areas. Working within additional service offerings (ESS) and participating in NRR-based projects (LOE/SOW). Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers; Ability to ask probing questions based on effective listening. Creates a positive team environment with motivation and energy. Gains and maintains the trust and confidence of team members by demonstrating integrity, accountability and flexibility. Proactively assists teammates with request resolutions. On time and prepared for meetings. Make advanced arrangements when they are not available. Owns and delivers on commitments. Minimum Degree/Years of Experience Bachelors degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree 2 years of related experience Please Note Location: -Vadodara, Gujarat (Work from Office only) Shift: -US/Night Shift

Key Responsibilities Responsible for Mechanical end-to-end Product Development per Hardware Development Life Cycle Process Ability to understand the Statement of Work (SOW) for the project Requirements review and validation, as well as verification of requirements for compliance Convert the requirements defined in the SOW to Tasks Develop conceptual designs for Enclosure Packaging Detail Design using CAD tools CREO NX Develop MCAD drawings with GDT symbols for Manufacturing Assembly Perform Structural and/or Thermal Analysis and Validate Enclosure Design using tools NX and Ansys Possess Sound knowledge on Manufacturing of Enclosures for Electronic Packaging which includes Sheet Metal, Plastic, Machined Die-Cast Parts Design consideration of environmental tests as per DO-160 and MIL-STD-810, EMI/EMC consideration and Ingress Protection (IP) standards Collaborate with various engineering functional teams like Electrical Design, Systems Engineering, Software Engineering, Reliability Etc., Apply 6 Sigma Tools through the engineering development. knowledge and principals Demonstrate the ability to consider the Design for Manufacturability and Assembly with careful consideration of cost for the products developed when developing the Concepts. Demonstrates in-depth knowledge of Configuration Management tools like Teamcenter. Knowledge of quality management tools like Pareto charts etc. Ability to analyze defects and take corrective actions. YOU MUST HAVE Bachelor s degree in Mechanical Engineering Greater than 8 years of Experience. WE VALUE Broad Aerospace domain knowledge on various LRU located anywhere from Nose to Tail of Aircraft First-hand experience in solving field issues and/or factory issues. Innovative mindset to find new-ways of solution, New product features, New Product ideas, Patent disclosures, Trade secrets, etc., Clear Concise timely communication. Ability to consistently make timely decisions even in the face of complexity Dexterity to evaluate and recommend technical solutions based on standard or accepted technical practices Industry standard General Tools/Analysis: Trade Study Analysis, Root Cause Analysis, VOC, etc.,

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Senior Project Manager is responsible for the management of assigned technical projects. The duties include facilitating coaching and mentoring the junior project management staff. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort. Key Responsibilities Plan and coordinate all aspects of technical projects from initiation through delivery. Ensure service delivery success and customer satisfaction through effective project management. Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed. Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables. Identify needed resources for projects while defining and assigning major project roles. Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope. Assign and monitor the work of the project team, providing technical and analytical support and direction. Interface with clients on technical matters as needed. Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope, and quality) are achieved. Assist with problem resolution or risk mitigation as needed. Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project. Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met. Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement. Directly oversee employees assigned to the project. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions. Utilize Ahead systems (PSA, etc.) to maintain updated project information. Assist in presales efforts including OA, SOWs, and customer presentations. Develop customer relationships and aid in identifying additional sales opportunities. Skills Required Bachelors degree or equivalent would be required Professional certifications like PMP (Project Management Professional) or PgMP (Program Management Professional) preferred. Minimum of 10 years of experience in project management, with a focus on leading and delivering complex projects or programs. Must have experience with data center/workload migrations, data center consolidation, and/or data center build outs. Strong technical knowledge in Dell, VMware, Rubrik, NetApp, etc. Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects. Must have a strategic mindset and be able to align projects or programs with organizational goals. Excellent analytical, problem-solving, team, conflict management, and time management skills. Strong communication & leadership skills. Possess advanced skills in the use of project management software. Demonstrate ability to manage project budgets and timelines. Must be adept with the use of negotiation techniques to reach an agreement when there are widely differing viewpoints. Effectively facilitate interaction with executive-level clients. Should be able to identify, assess, and mitigate risks effectively. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Primary point of contact for Service Provider and take help of Program Lead to get all necessary support from Internal stakeholders - to jointly drive the successful implementation of the outsourcing project Will be the key point of contact for service provider and ensure relationship is built at all levels with the service Provider Co-Lead of overall transition phase which will include but not limited to - setting of priorities, governance, and day-to-day operations with Service Provider (Program Lead will be accountable for actions internally) Take joint Lead in setting up SOW, SLA, KPIs and measurement methodology to monitor performance of the Service Provider - with help of Global Category leads. Manage this through the roles and responsibilities defined during the transition phase. Set-up the Governance model jointly with Program Lead Ensure the Service Provider is ready with IT, adequate staffing, resources and all necessary tools for successful implementation of the project Assist the preparation of Category cards with help of SP and Category teams, development of processes and improvements Escalate, Manage and take help of SMEs to sort out all issues arising as a result of the implementation Be the lead for all regional escalations and manage through SME, Regional leads and coordinate resolution of escalation points Basic Qualifications Bachelors degree with minimum of 15+ years of Source-to-Pay process and Sourcing experience Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Should have led teams and built relationship at a senior level with suppliers/service provider Experience with all indirect category sourcing, tools, processes. Excellent negotiations skills and analytical skills with the ability to manage and develop supplier relationships Desired Characteristics Ability to energize, develop and build rapport at all levels within organization Proven ability to execute and deliver on commitments Ability to take initiative, deal with Ambiguity and move with pace Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Established project management skills. Should possess strong Influencing skills

Lead and manage a group of Project Managers, ensuring successful delivery of multiple projects within scope, schedule, and budget. Manage a team of 40-50 consultants in the Centre of Excellence (CoE). Oversee and coordinate IT and BPR projects, demonstrating proficiency in technology, business processes, change management, stakeholder management, and risk management. Handle multiple projects concurrently with a high level of organization and attention to detail. Collaborate with cross-functional teams to define project objectives, scope, and deliverables. Manage client relationships, escalations, and communications. Oversee work planning, prioritization, scheduling, resource assignment, and travel. Ensure process adherence for self and team members, including compliance with organizational processes, templates, checklists, and project plans. Conduct cadence meetings, status updates, inter-departmental collaboration, conflict resolution, and issue management. Identify and mitigate project risks, proactively addressing challenges to maintain timelines and quality. Demonstrate flexibility and adaptability to evolving project and organizational needs. Prepare and present project status reports to key stakeholders, ensuring transparency and clarity. Qualify business opportunities, participate in the presales process to validate scope, provide effort and schedule estimates, and write or review SOWs. Demonstrate leadership in solutions, processes, and strategic thinking. Anticipate changes in the business environment and provide guidance to the team and organization. Build high-performance teams through headcount planning, hiring, mentoring, development, evaluation, retention, appraisals, and handling separations. Make both long-term and short-term managerial decisions to drive organizational success.

Role Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc. Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Update and maintain working files, trackers for reporting purpose Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned All About You Master s degree in Accounting or Finance and equivalent work experience (min. 7 years) Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc. Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly. Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance

Job description Role: IT Pre- Sales Experience: 5 -8 years Qualification: Any Graduate Location: Chennai (In Office) Employment: Full-time Work Timing: US Shift "We seek a dynamic IT Presales Specialist with Cloud, Analytics, and AI expertise to join our team. As a part of our sales team, you will be responsible for engaging with clients, understanding their business needs, and crafting innovative solutions leveraging Cloud, Analytics, and AI technologies. Your primary goal will be to drive revenue growth by effectively articulating the value proposition of our offerings and guiding clients through the sales process" Job Description: Engage with the clients to understand their business challenges, needs, and Objectives. Design tailored solutions that address their specific Services requirements. Creating compelling proposals in response to RFPs that effectively communicate the value proposition of our offerings. Work with the sales team to generate and qualify leads. Conduct presentations and demonstrations to showcase the capabilities of our Cloud, Analytics, and AI solutions. Stay updated on the latest trends and developments in Cloud, Big Data, Analytics, and AI. Build and maintain strong relationships with key stakeholders Analyze customer feedback and market data to identify enhancements or new offering opportunities. Could you collaborate with our internal technical teams to make sure that the proposed solutions align with best practices and industry standards? Share insights and recommendations with internal teams to drive continuous improvement. Requirements Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred. Proven experience in IT presales, consulting, or a technical sales role, with a focus on cloud and data analytics solutions. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and Analytics & Machine Learning Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to non-technical audiences. Demonstrated ability to collaborate across teams and work in a fast-paced, dynamic environment. Strong analytical and problem-solving skills, with a keen attention to detail. Relevant certifications (e.g., Microsoft Azure, Google Professional Data Engineer) preferred.

Business Systems Analyst The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the clients business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams. Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts. Principal Responsibilities : Lead project scoping: Gather and define project requirements Understand client workflows and business goals Elicit and comprehend use cases Learn existing technical and data infrastructure Conduct gap analysis between application and stated customer requirements Set expectations Think strategically to define solution recommendation: Collaborate with Architects and Developers Estimate project impact (resources / hours) Document recommended solution Support client team with presentation and review process Maintain Documentation Draft requirements documents/functional specifications Update changes throughout the project lifecycle Author and manage tickets for internal communication Contribute to successful execution and QA: Serve as internal SME on the solution Collaborate with development, QA and production support teams through project lifecycle Proactively identify and address project risks Support QA and UAT to ensure requirements are met Other Responsibilities: Become a product expert Manage multiple competing priorities through effective organization and communication Recommend and institute best practice and methodology and tools Provide guidance to client success team on technical capabilities, staffing and infrastructure needs Qualifications: Management experience of similar roles Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOEs, etc Ability to understand and represent the needs of the end user in a software development environment Strong consultative and advisory skills. Excellent written and verbal communications. Strong MS Office skills (Word, Excel, PowerPoint). Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements. Ability to communicate complex technical concepts to technical and non-technical audiences. Subject matter expert thought leader (supports organizations processes and procedures and can implement a new product or major modifications from start to finish). Web-services experience with RESTful APIs desired 5+ years of experience with software implementation from requirement through design, development, and user acceptance Bachelor's Degree or higher in technology-related field or relevant experience in implementing software.

Job Summary: The Head of Proposal Writing will lead a team of proposal writers in the development, management, and submission of high-quality proposals in response to government solicitations. This leadership role ensures that all proposals align with client requirements, company objectives, and compliance standards. The Head of Proposal Writing will also drive continuous improvement in proposal processes, content quality, and the development of proposal strategies for competitive success. Job Title: Head of Proposal Writing Location: Road no 10 Banjara hills, Hyderabad Shift timing: 6:00PM-3:00AM IST (Night shift) Key Responsibilities: Leadership & Team Management: Lead and mentor a team of proposal writers, ensuring efficient allocation of resources and effective team performance. Provide guidance and oversight in the development of proposal content, from initial analysis through to final submission. Set team priorities and manage workloads, ensuring timely and high-quality submissions. Foster a collaborative and supportive team environment, promoting continuous learning and development. Proposal Development & Strategy: Oversee the analysis and interpretation of government-issued RFPs, RFIs, and other solicitation documents. Develop and implement proposal strategies that ensure alignment with client goals and organizational objectives. Review and approve final proposal content, ensuring it is compliant, compelling, and clear. Lead the creation of executive summaries, technical responses, and organizational resumes, ensuring they align with best practices. Document Management & Quality Control: Ensure that proposal documentation is organized, with version control maintained and deadlines met. Develop and enforce quality assurance processes to ensure proposals are accurate, complete, and consistently adhere to client specifications. Oversee the management of internal inputs from subject matter experts, technical teams, and business units. Collaboration & Cross-Functional Coordination: Work closely with the Proposal Manager, business development, and technical teams to develop comprehensive proposal schedules and outlines. Lead proposal kickoff meetings, strategy sessions, and status reviews, ensuring timely and efficient proposal development. Foster strong relationships with internal stakeholders, ensuring a collaborative approach to proposal development. Research & Competitive Analysis: Oversee research efforts on government agencies, competitors, and industry trends to ensure proposals are well-informed and highly competitive. Conduct and analyze past proposal performance to refine proposal strategies and improve future submissions. Stay updated on government procurement processes and policies, ensuring that the team is prepared for any changes. Continuous Improvement & Innovation: Lead efforts to improve proposal content libraries, templates, and boilerplate materials. Evaluate and implement new tools, techniques, and technologies to streamline proposal development and improve team efficiency. Actively participate in post-submission debriefs and lessons-learned sessions to identify and implement improvements. Ensure the continuous development of the proposal teams skills and capabilities. Qualifications & Skills: Education: Bachelors degree in English, Communications, Business Administration, or a related field; advanced degrees or certifications in Proposal Management or related fields are a plus. Experience: 5+ years of experience in proposal writing, including at least 2 years in a leadership role overseeing government proposals. Proven track record of leading teams to successfully win government contracts, with exposure to federal, state, and local procurement processes. Hands on experience in proposal writing, ideally with exposure to government-issued RFPs. Experience with US federal, state, or local government procurement processes. Technical Skills: Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint). Experience with proposal management tools (e.g., SharePoint, Adobe Acrobat, or proposal software). Familiarity with proposal automation tools is a plus. Soft Skills: Strong leadership and team management skills, with a focus on mentorship and team development. Exceptional organizational and time management abilities, capable of handling multiple projects simultaneously. Excellent verbal and written communication skills, with an eye for detail and quality. Ability to develop strategic proposals in a competitive and fast-paced environment.