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6 - 8 years

6 - 12 Lacs

Chennai

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Aspire Systems is currently on the look-out for candidates with expertise in Legal activities to join our Corporate Legal team. Work Location: Chennai (Siruseri - SIPCOT IT Park) Qualification: LLB/LLM or any equivalent degree related to Law Required Experience : 6 to 8 Years Key Responsibilities: Contract Review & Analysis : Review and analyze first-level contractual documents, including Master Service Agreements (MSA), Statements of Work (SOW), Non-Disclosure Agreements (NDA), and Change Orders (CO). Contract Drafting & Collaboration : Provide support in drafting and reviewing customer and vendor contracts, working closely with senior managers. Risk Analysis & Compliance : Assist in conducting risk analysis of contractual terms to ensure effective risk management and compliance. Contract Management & Delivery : Ensure adherence to contract management processes and ensure timely delivery of documents and deliverables. Internal & External Compliance : Work with the legal team to maintain compliance with both internal policies and external regulations. Cross-Functional Collaboration : Coordinate with cross-functional teams to resolve contract-related issues and support business goals. Adaptability & Multi-tasking : Adapt quickly to team dynamics and support tasks in a fast-paced, high-pressure environment, including collaboration across different time zones. Proficiency in Microsoft Tools : Utilize Microsoft Word, Excel, and PowerPoint for drafting, organizing, and presenting legal documents and reports effectively. Key Requirements: In-House Legal Experience : Previous experience in an in-house legal department or similar role is preferred. Contract Management & Compliance : Proficiency in managing contracts and ensuring compliance with relevant laws and regulations. Attention to Detail & Communication : Strong attention to detail, coupled with excellent written and verbal communication skills. Multitasking & Time Management : Ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.

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1 - 4 years

4 - 8 Lacs

Bengaluru

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Summary The GBS Implementation analyst will be responsible for supporting many of the various initiatives led by the GBS Implementation team. These include supporting many of the key growth services across business segments and product lines. Reporting to the Manager of Implementation Processes , the GBS Implementation Analyst will be a valuable partner to develop business wide improvements and optimizations while developing a strong knowledge of IMRM business and Implementation processes. In addition to the key responsibilities mentioned above this individual will be instrumental in the continuous improvement of our processes required to build the capacity required in our support of the Commercial teams. Key Responsibilities Partner with Implementation Managers to collect, organize and analyze data from multiple sources to support the front end analysis of Implementation engagements globally. Analyze customer and IMRM systems data to keep project reconciliations in agreement with customer SOW s and operational expectations. Identify trends, patterns, and anomalies in the data, providing recommendations based on your findings. Conduct continuous improvement roadmap with team leadership to automate processes through technology Produce documentation and standard procedures for key tasks including but not limited to: Smartsort, Vendor Moves and Shred project reconciliations. Ability to work independently, bringing creative ideas forward that offer flexibility and speed to the way we support internal and external customers. Research issues and communicate all exceptions to management. Track statistics, perform Peer Audits and other duties as required other duties and projects as assigned by Manager Your Requirements 1-4 years in a business or analyst related role Ability to do data analytics and drive insights Experience with Excel, Google & Salesforce required. Smartsheet a plus Knowledge of Tableau, Power BI, or similar platforms Advanced English communication skills Note: Shift time as per IST - 1:00-10:00 IST Category: Administrative Services

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5 - 9 years

6 - 10 Lacs

Gurugram

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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Project Manager The Project Manager is responsible for management of assigned technical projects. The Project Managers duties include facilitating coaching and mentoring to the junior project management staff. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort. Roles and Responsibilities Plan and coordinate all aspects of technical projects from initiation through delivery. Ensure service delivery success and customer satisfaction through effective project management. Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed. Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables. Identify needed resources for projects while defining and assigning major project roles. Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope. Assign and monitor work of project team, providing technical and analytical support and direction. Interface with clients on technical matters as needed. Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assist with problem resolution or risk mitigation as needed. Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project. Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met. Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement. Directly oversee employees assigned to project. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions. Utilize Ahead systems (PSA, etc.) to maintain updated project information. Assist in presales efforts including OA, SOWs, and customer presentations. Develop customer relationships and aids in identifying additional sales opportunities. Qualifications Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects. Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK). Knowledgeable of the company's products and services. Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application. Excellent analysis, problem-solving, team, conflict management, and time management skills. Strong verbal and written communication skills. Must have experience with data center infrastructure hardware and/or software. Possess advanced skills in the use of project management software. Demonstrate ability to manage project budgets and timelines. Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints. Effectively facilitate interaction with executive level clients. Able to consistently set clear expectations, manage team performance, and build high morale among team members. Successfully maintain confidentiality and carry out assignments that are sensitive in nature. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

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10 - 14 years

3 - 7 Lacs

Mumbai

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Skill required: Marketing Operations - Campaign Management Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? "FINANCE:Responsible for daily campaign management and deliverables CLIENT:Coordination and delivery of SOWs/LOEs Daily task management and delivery maintenance Manage customer satisfaction (define indicators, apply data collection process, analysis and take corrective and preventions actions) Identify business growth opportunities. Ensure account continuity based on set metrics / SLAs / KPIs (performance) Manage team structure and allocations. RESOURCES:Manage/Lead a set of teams/accounts providing leadership, guidance and organization to the projects under his/her command. Define and evaluate direct reports business objectives (PA Process) Follow up on team members defined career path and professional growth opportunities. Define, implement and follow up on team's training program Escalation details need to share to Manager for internal conflicts5+ years of experience in Marketo 3+ years of hands-on marketo experience Candidate should be a graduate? Expert Knowledge in Marketo Strong verbal and written communication skills? Experience with reporting and project management. Offer deep knowledge in HTML5, CSS3, and responsive design principles for emails, landing pages, and forms is a plus. Strong Knowledge of email 2.0 module container concept Collaborate with designers, developers, and stakeholders to translate visual designs into functional web elements. Monitor, analyze and report on the performance of marketing initiatives, using metrics to inform future strategies. Use data-driven insights to continuously improve marketing efforts. Customizing and creating new report templates as per requirement. Troubleshooting technical issues with the campaign execution? Creating and managing the user?permissions and asset access rights? Managing and configuring the different instance environments Flexible working in shifts Certifications –Marketo, SFMC, Digital MarketingResponsible completeness, quality, and timeliness of all client deliveries. Implementation, continual improvement, and ensure utilization of team's SOPs. Provide AM team with proper sales support (technical approach and samples/case studies). Maintain the affiliate-wise based campaign tracker sheet. " What are we looking for? " Digital Marketing Campaigns Digital Marketing Adobe Marketo Engage HTML5 Cascading Style Sheets (CSS)" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

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5 - 10 years

10 - 20 Lacs

Hyderabad

Remote

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Description : Solution Specialists lead several of the pre-sales processes for qualified services opportunities. WWTs Sales organization is responsible for creating and qualifying business opportunities. The Solution Specialist leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. Core responsibilities include creating high quality services statements of work, preparing project budgets and pricing, and teaming with internal and external partner service delivery organizations to thoroughly plan engagements for successful delivery. Responsibilities: Perform discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping. Determine how WWT will perform the services in scope. This may include preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW/contract development. Prepare detailed estimates and pricing models leveraging the technical IT expertise of engineers, architects, and project/program managers. Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from scope expansion and other risks. Present SOW and pricing to clients. Balance winning business with creating engagements that optimized for successful and profitable delivery. Based on client feedback revise scope, timeline, and fees if appliable. Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the process. Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees. Serve as the point of contact for the Services organization regarding assigned Sales opportunities. Support high-volume and low-complexity engagements independently. Participate in morning meetings (US Pacific & Mountain time) to review work. Qualifications: Bachelors degree or equivalent industry experience 5-10 years of related experience Experience writing technical statements of work and sales proposals, in US English with a major information technology integrator or professional services firm. Experience creating and/or working with work breakdown structures (WBS) and budgets for professional services engagements in the information technology field. Track record of working within i nfrastructure solution areas (Data Center or Networking ) Ability to work successfully in a complex matrix organization Strong written and verbal communication skills in US English Ability to effectively communicate well (written, verbal, and presentation)

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9 - 14 years

20 - 35 Lacs

Bengaluru

Hybrid

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We are hiring Presales Manager for one of our IT Services & Consulting-MNC @Bangalore location Mode-Permanent Exp-9+ NP-0-30 Days Skills: 1. Should have delivery exp 2. Should have experience in creating responses to IT services RFPs (not just for products or one service line like migration projects) 3. Should have good skills in creating sales pitches and proactive proposals for new customers.

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3 - 8 years

6 - 11 Lacs

Bengaluru

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Principal Solution Architect (Services Pre-Sales) This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow solutions based on best practices - all with the goal of accelerating adoption and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing leadership and support during sales cycles, on direct engagements with our Customers and partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Leading Practices, Training & Certification). Solution Architect brings architectural guidance, deep business acumen, along with deep product expertise, innovation, and knowledge capital to our customers and partners. This role requires a broad understanding of the ServiceNow platform, depth in understanding a complete Workflow of products (e.g. Technology Workflow) to allow the creation of mulit-product solutions that integrate with the customer s enterprise architecture. The Solution Architect will engage a team of ServiceNow and channel partner resources and support sales cycles as required to grow overall wallet share and cross-sell. Understand the client s overall business to ensure successful implementation of ServiceNow products and technologies. Act as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the methodology to meet the client s needs while preserving a structured process. Demonstrate high Speed of Delivery - being able to rapidly develop documentation, standards, and other deliverables for which they are responsible. Identify and pursue potential ServiceNow Expert Services opportunities at a client within and outside of the scope of work. Work with ServiceNow Sales, Solution Consulting, ACE partners, Servicenow Services Sellers and others to qualify, manage and close expert services opportunities. Collaborate with ServiceNow Sales to use Expert Services resources and service offerings in the most appropriate fashion to support large/strategic product sales opportunities. The Solution Architect will work alongside the Services Sellers in the sales process and then maintain periodic touch points during delivery activities to ensure that the architecture and design principles are maintained, being a consistent trusted partner for the customer. The Solution Architect will work on the largest digital transformation opportunities with our most strategic customers engaging with C-Levels roles not only within IT but also various business functions. What you get to do in this role: Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating consulting engagement efforts in partnership with Services Account Executives (SAE), Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations Build credibility/trust with core Customer account teams to ensure they engage with Customer Outcomes (CO) early in the deal lifecycle and so they are comfortable with CO leading pursuits and working with the customer on stand-alone Services deals. Be a strong evangelist of the ServiceNow value proposition aligned to customers objectives. Qualify customer opportunities in conjunction with the SAE. Develop deep understanding of customer requirements and translate to a high level solution/scope/effort. Grow deal size by becoming a Trusted Advisor for the customer and manage alignment with their strategy. Provide continuity during the pre-sales process through engagement delivery. Commercial awareness - business case input, understanding of customers budgetary constraints. Write SoWs with a strong focus on pre-requisites and risk management. Gain customer approval of the SoW scope and services description through multiple walk-throughs. Engage with internal delivery resources to request specialist scoping support where required. Bridge between the technical scope, architecture, and technical governance. Build project roadmaps (e.g. phasing) aligned to customers capabilities and business objectives. Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow solutions and a customer s technology landscape, while informing customer on governance best practices Align delivery and Impact teams for scoped projects. Drive further license and services revenue by picking up gaps/further opportunities within the customer. Support project initiation and planning activities to ensure seamless transition to delivery and that the agree architecture and design are respected through sales to delivery. Become a part of the extended project governance team and attend check points and governance meetings. Attend post-delivery reviews and project close out and ensure feedback is captured to refine/improve scoping. Interlock with existing customer engaged teams, where present, to further understand where opportunities exist. Enable and mentor other members of the ServiceNow delivery team and partner ecosystem. Up to 50% travel annually, driven by customer needs and internal meetings. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI

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5 - 9 years

14 - 19 Lacs

Bengaluru

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. BASIC INFORMATION ON THE POSITION Position Name Group Manager - Software Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence. Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers. Collaborate with internal recruitment team for fulfilling onsite positions. Ensure Talent Management through upskilling, succession & progression planning. Ensure attrition percentage is less than the prescribed value for the LOB/CBU. Ensure the required gross margins targets are met while onboarding the new candidates EDUCATION QUALIFICATION Degree B.E, MBA Certifications (if any) Optional MINIMUM EXPERIENCE REQUIRED Overall (in years) 15-18 years Relevant (in years) 5 years DOMAIN/ FUNCTIONAL SKILLS Knowledge of domain of the vertical/business unit In-touch with key developments in the business across industry

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2 - 3 years

2 - 6 Lacs

Mumbai

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JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Leading on-site operations Are you a pro at giving on-site support? Working with a team, you ll oversee the day-to-day client activities for the assigned property or facility as Facilities Executive - Tech for client from JLL adhering to standards agreed with client. You ll also implement building procedures and performance measures as agreed with Client and with effective monitoring ensure that they are always maintained. Manage Engineering Operations as per the defined SOW s and SOPs and to ensure 100% uptime of all equipment s present in the facility ensuring no deviations to SLA. You need to ensure proper supervision of various functional areas - Data Center , UPS & Battery Room , Electrical Room , Cafeteria , Electrical Distribution System by proper tracking of all activities / walkthrough and further Identify operational / HSE Risks , Prepare action plan and track closure by sharing regular updates with manager / client team . As a part of Digital Initiative, you are required to involve in Implementation and Use of Technology Tools by JLL and ensure its Operations and further periodic analysis is done and reports submitted. You also need to Monitor Energy Consumption and implement initiatives to reduce / control energy consumption at site. Provide dashboard / data for analysis to client lead on regular basis. This position needs a good analytical skills to ensure all data collected as part of checklist / Log sheets is analysed while preparing Scheduled reports like - MIS , MMR , Facility Dashboards as part of SLA and are submitted on time and monthly Review Meetings are completed with client leads. You need to work closely with service partners / adhoc vendors for effective management of all deliverables and monitor performance on site with timely highlighting challenges to Site Facility Manager. Coordinate with client Engg SPOC for all adhoc project works, prepare BOQ/SOW and get proposals from vendor partner for budgeting purpose. This job will also entail the question How do I ensure the safety of my colleagues? You will do this by promoting adherence to health and safety standards. Winning our clients trust As the Facility Executive - Technical, you ll be working frequently with Site Lead and clients, so you ll need to build strong relationships with them. Likewise, you ll need to be proactive and engaging; and make sure that the clients expectations are met each and every time. You will also be the go-to person for any facilities-related concerns. Keeping an eye on budget and contracts Do you have a solid background in finance management? As the person in charge, you will take care of the site s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost. You also have to ensure budgets are managed for all activities and no deviations to it. Promoting teamwork across the board At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we re looking for. In this role, you will support our people s growth and development through effective training and coaching sessions. Likewise, you ll promote a culture that upholds the I am JLL core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Sound like you? To apply, you need to be: Competent and goal-driven Do you have Degree / Diploma in Electrical Engg with 2-3 Years total experience in Facilitiesinfacilities, property management, hospitality or r. If so, you will be a perfect fit for the role. You ll also need to be a goal-oriented individual who s an ace in health and safety requirements, vendor management and property technical systems management . Organised and analytical We re looking for a self-motivated and quick-thinking Facilities Executive - Technical who can solve problems using quantitative methods and holistic approaches. Likewise, we re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines. Engaging and professional A passion for excellence is what makes a great Resource for organization. We ll need someone who can do more than the bare minimum to meet our clients expectations. In this role, you ll also be working with different kinds of people, so you ll need to be an expert in handling them professionally. Likewise, you ll need to effectively manage, train and inspire the team down level to always do better. You ll also need to take the time to listen to your people to create better work impact. Location: On-site -Mumbai, MH Scheduled Weekly Hours: 0 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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1 - 4 years

7 - 8 Lacs

Chennai

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Lead Sourcing Commodity Strategy Development, Implementation and Communication, Develop key/important strategic suppliers to support better plan (i. e. localization and bringing Global Footprint ), Develops and execute negotiation strategies to deliver sourcing & cost reduction targets Bachelor s Degree in Engineering with Strong 1-4 years of Indirect Purchasing Experience in Automobile Indistry 1) Excellent analytical and problem solving skills including good communication skills (written and verbal) 2) Ability to drive towards desired cost structures with an understanding of cost drivers 3) Clear recognition of the cost pressure on sourcing in the region with low volume to match with High Volume Mrakets 4) Able to implement structured supplier meetings to drive gap identification and closure 5) Self starter in Own activities 6) Willing to teach and share experience with team member 7) Demonstration of the ability to develop strong commodity knowledge Good Team Player Basic knowledge of Microsoft applications (Excel, Power Point , Word) Quick learner with Good analytical skills Ability to plan workload and manage time to respond to business needs Flexibility to work in different shift timings per business needs Negotiate and achieve YOY cost reductions through development & utilization of analytical tools to deliver Best-In-Class pricing (Cost Models, Benchmarking, Market Intelligence). Lead negotiations with Global suppliers. Create and manage annual/multi-year pricing agreements, and negotiate deliverables with the supply base (i. e. price, timing) with management support Create and Process Purchase orders Purchase goods , materials , components or services in line with SOW Coordinate with category Manager / Category Execution and cross -functionally to communicate issues related to parts availability , inventory level set ups , packaging , logistics , and others Work with CFT to resolve supplier invoicing and Payment discrepancies Support implementation of risk mitigation , cost reduction and inventory management plans

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5 years

18 - 25 Lacs

Hyderabad

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Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing staffing firms in the U.S. As a Global Staffing and IT company, SPECTRAFORCE is human-to-human driven, defined by its branding tagline, NEWJOBPHORIA, and excitement generated by matching people to jobs that align on multiple levels skills, motivation, and environment. As a certified Minority Business Enterprise, SPECTRAFORCE celebrates how different perspectives benefit our employees, services, and community. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Job Role: Business Analyst Shift Timings: 1:00 PM 10:00 PM IST Location: Hyderabad Job Summary: Spectraforce is seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The successful candidate will play a critical role in understanding and analysing business needs, documenting requirements, and providing IT solutions to enhance business operations. This role involves close collaboration with stakeholders, clients, and various teams to ensure successful project delivery. Key Responsibilities: Requirement Gathering & Analysis: Engage with stakeholders and clients to understand their business needs and requirements. Conduct detailed business analysis, outlining problems, opportunities, and solutions. Document Business Requirements Document (BRD) and Functional Requirements Document (FRD) clearly. Communicate functional specifications effectively for IT solutions. Maintain a good understanding of the Software Development Life Cycle (SDLC) process. Documentation: Create and maintain comprehensive documentation of business processes, requirements, and solutions. Develop user manuals and training materials for implemented solutions. Stakeholder Communication: Act as a liaison between business units, technology teams, and support teams. Communicate effectively with stakeholders to manage expectations and resolve issues. Qualifications: Bachelor s degree in business administration, Information Technology, Computer Science, or a related field. Proven experience as a Business Analyst or in a similar role. Strong analytical and problem-solving skills. Excellent documentation skills, with the ability to create clear and concise BRD and FRD. Good understanding of the SDLC process. Exceptional communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Preferred Skills: Experience with business analysis tools and methodologies. Knowledge of project management principles. Ability to adapt to changing business needs and environments. Proficiency in using documentation and project management tools. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and innovative work environment. Supportive team culture and leadership. Required Skills Recruiter Profile Hi, my name is Viswanadh Panduri Let me know if you have questions

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20 - 25 years

3 - 6 Lacs

Chennai

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In the Age of AI, Cprime reshapes operating models and rewires workflows to deliver enterprise transformation. We are your Intelligent Orchestration Partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift your enterprise toward AI native thinking. For over 20 years, weve changed the way companies operate by transforming their people, processes, and technology, including partnering with 300 of the Fortune 500 companies. In this new era, Cprime helps companies unlock unprecedented speed and efficiency by embedding AI at the core of their business and infusing it into every function, process, and team. Summary: As a SOW and Contract Review Specialist on our finance team in Chennai, you will be responsible for managing all statements of work and contract documentation. This pivotal role ensures contractual compliance, financial accuracy, and timely processing of agreements across the organization. The ideal candidate will have sufficient understanding of finance and legal principles to identify when financial and legal review is necessary, but will primarily focus on facilitating efficient business processes and serving as the bridge between teams. Please note that this role is based out of our Chennai office and would require 4 days of work at the office. What you will do: Act as the primary SPOC (Single Point of Contact) between business teams, finance, and legal for all contract and SOW matters. Review and process all incoming statements of work (SOWs) and contracts. Ability to understand and analyze product/service offerings and scope to ensure alignment with billing mechanisms and commercial terms. pricing structures, for accuracy in the SOW s and contracts. Working knowledge of legal terminology and contract principles related to Statement of Works, Purchase Orders and similar documents. Maintain a centralized tracking system for all contracts and SOWs Liaise with legal, procurement, and business units on contract amendments Ensure compliance with company policies and local regulations Flag potential issues or discrepancies to the Legal team Qualifications and Skills: 3+ years of experience in contract administration or financial document processing Business acumen with the ability to understand product/service offerings and their value proposition. Experience facilitating cross-functional collaboration between technical and non-technical teams. Strong attention to detail and analytical skills Proficiency in MS Office, especially Excel Experience with contract management software preferred. It will be a plus if you have experience with Ironclad and Salesforce. Excellent written and verbal communication skills in English Ability to maintain confidentiality with sensitive information Exceptional organizational abilities Process-oriented mindset Education and Certifications: Bachelors Degree #LI-HB1 #LI-ONSITE What We Believe In At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized. Equal Employment Opportunity Statement Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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2 - 3 years

5 - 9 Lacs

Pune

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Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com . Job Title: Contractor (Disbursements Specialist) Qualification: B.COM / M.COM, MBA, CA Inter Experience: 2-3 Years Shift: 11:00 AM to 8:00 PM IST What will your job look like: Ensuring Invoice processing and Employee expense reimbursements are made accurately, timely and without errors and in compliance with control processes and procedures. The Disbursement Specialist is responsible for following Accounts payable Tasks. Regular processing of India (PO & SOW) Invoices in Oracle . Knowledge and understanding of TDS and GST Regular Expense Reports reimbursement processing in iExpense module as per Travel & Expense policy. Handling of employee queries related to the expense reports payment and issues. Handling of invoices queries from vendor, requestors and business units. Timely and regular on hold invoices reporting and follow-up with Business Units. Tracking of invoices and expense reports which are not yet processed E-mail Management/Managing the AP group Mailboxes Perform the monthly AP & T&E Accruals and posting the JE s in oracle. Perform Vendor Balance Reconciliation Activity Reclass of various AP related JE s. Reconciliations of AP accounts with GL. Any other ad-hoc tasks that are identified by the team manager/stakeholders An Ideal Candidate will: 2-3 years of Work experience in India Accounts Payable function. Preferred working experience in ORACLE-R12 Knowledge of TDS and GST Excellent Oral and Written Communication skills Good Knowledge of MS Excel. Apart from the above, having the below skills would be an add-on: - Contagious positivity Natural curiosity An ability to see the big picture. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. #LI-SM1 #LI-Hybrid Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill setIf so, please scroll down and tell us more about yourself!

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1 - 4 years

7 - 8 Lacs

Chennai

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Lead Sourcing Commodity Strategy Development, Implementation and Communication, Develop key/important strategic suppliers to support better plan (i.e. localization and bringing Global Footprint ), Develops and execute negotiation strategies to deliver sourcing & cost reduction targets Bachelor s Degree in Engineering with Strong 1-4 years of Indirect Purchasing Experience in Automobile Indistry 1) Excellent analytical and problem solving skills including good communication skills (written and verbal) 2) Ability to drive towards desired cost structures with an understanding of cost drivers 3) Clear recognition of the cost pressure on sourcing in the region with low volume to match with High Volume Mrakets 4) Able to implement structured supplier meetings to drive gap identification and closure 5) Self starter in Own activities 6) Willing to teach and share experience with team member 7) Demonstration of the ability to develop strong commodity knowledge Good Team Player Basic knowledge of Microsoft applications (Excel, Power Point ,Word) Quick learner with Good analytical skills Ability to plan workload and manage time to respond to business needs Flexibility to work in different shift timings per business needs Negotiate and achieve YOY cost reductions through development & utilization of analytical tools to deliver Best-In-Class pricing (Cost Models, Benchmarking, Market Intelligence). Lead negotiations with Global suppliers. Create and manage annual/multi-year pricing agreements, and negotiate deliverables with the supply base (i.e. price, timing) with management support Create and Process Purchase orders Purchase goods , materials , components or services in line with SOW Coordinate with category Manager / Category Execution and cross -functionally to communicate issues related to parts availability , inventory level set ups , packaging , logistics , and others Work with CFT to resolve supplier invoicing and Payment discrepancies Support implementation of risk mitigation , cost reduction and inventory management plans

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10 - 12 years

8 - 13 Lacs

Bengaluru

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Identify , recruit & develop new channel partners to meet business goals . Liaison between AMD and its partners, ensuring seamless communication and alignment on business objectives. Engage in Joint Business Planning with OEMs and Channel Partners to increase AMD SoW Conduct weekly meetings with partners sales team to review performance against quarterly goals . Identify opportunities and develop action plan for future. Build and deploy customer engagement plan which includes direct customer engagement and working with channel partners. Identify potential SMB customers & drive AMD adoption to meet or exceed our SMB growth targets. Position and sell AMD technology in new customers and new market segments. Understand products, customer needs, competitors, industry issues, and trends, then continually refine the message, positioning, product demos, and sales tools to meet business objective . Build and manage the sales pipeline . Train & enable partners sales & presales on AMD products & solutions . Execute AMD Partner Programs ,aligning it with overall business goals. Education / Experience requirement : Bachelor s or master s degree . MBA desired 10 to 12 yrs of IT hardware Sales experience

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10 - 12 years

8 - 13 Lacs

Mumbai

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Identify , recruit & develop new channel partners to meet business goals . Liaison between AMD and its partners, ensuring seamless communication and alignment on business objectives. Engage in Joint Business Planning with OEMs and Channel Partners to increase AMD SoW Conduct weekly meetings with partners sales team to review performance against quarterly goals . Identify opportunities and develop action plan for future. Build and deploy customer engagement plan which includes direct customer engagement and working with channel partners. Identify potential SMB customers & drive AMD adoption to meet or exceed our SMB growth targets. Position and sell AMD technology in new customers and new market segments. Understand products, customer needs, competitors, industry issues, and trends, then continually refine the message, positioning, product demos, and sales tools to meet business objective . Build and manage the sales pipeline . Train & enable partners sales & presales on AMD products & solutions . Execute AMD Partner Programs ,aligning it with overall business goals. Education / Experience requirement : Bachelor s or master s degree . MBA desired 10 to 12 yrs of IT hardware Sales experience

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3 - 6 years

2 - 6 Lacs

Hyderabad

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Order Processing Analyst Othain Group has an opening for an Order Processing process. Othain Group is a global IT and BP Solutions and Services Company The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution. Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Order Processing Lead Analyst Job Location: Hyderabad (Work from office) Work hours: 5:30 PM to 2:30 AM IST ( US working hours) As a Order Processing Analyst you be responsible for accurate and timely entry of customer orders as well as postsale quality checks on customer orders and sales orders. The Order Process Analyst is an integral part of the internal sales team working in partnership to resolve any customer issues and ensure the accuracy of customer orders. Responsibilities: Ability to review and comprehend Service Contracts, (SoW) Statements of Work, and customer purchase orders. Review sales orders, vendor quotes, and internal costing tools for proper revenue recognition. Have a basic understanding of Billing, Accounting, Accounts Payable, Collections, and Procurement. Ability to communicate effectively, multi-task, define root cause, and meet all monthly closing deadlines. Must be able to work in a high volume fast-paced environment with minimal errors. Review, audit, and handle escalations when requested. Ability to effectively communicate in writing and internally with internal and external customers. Teamwork is a must! Required Skills: Handle high-volume inquiries, orders, requests, and SWAT emails. Multi-tasking in a fast-paced environment. Expertise in Microsoft suite tools with a high concentration in Excel. Available to work overtime to meet financial deadlines based on business needs. Experience working within Alteryx, Salesforce, SharePoint, preferred. Additional Desired Skills: Participate in sales operations and finance meetings as required. Assist with New Hire onboarding support. Receives work direction from department leadership; however, is responsible for prioritizing his/her own work by sales allocation, date needed to fill, and logistics of work order. Requirements: 3-6 years work experience in Billing and Order Entry Accounting, Procurement and Professional Services. Strong eye for errors and inconsistencies Good verbal and written communication skills. Exceptional Excel skills. Good Accounting knowledge Bacholors/MBA (Finance) and above.

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3 - 5 years

15 - 19 Lacs

Pune

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Position Description We are looking for someone who enjoys variety, thrives on molding ambiguity into meaningful action, brings energy and team-oriented enthusiasm to their work, and has demonstrated experience in building a successful book of business in a specified territory. This role will provide the right candidate the opportunity to contribute and grow in an environment surrounded by smart, driven, and fun people, while having a tremendous impact on company-wide execution that brings the right outcomes for our clients and our business. A successful candidate will be a tenacious relationship builder with a proven track record of building and maintaining a large book of business in both the enterprise and digital native spaces, by engaging directly with prospects and customers, as well as collaborating with alliance partner sales teams. Expertise you bring Establish a robust presence in India, targeting prospects, customers, and partners across key platforms such as GCP, AWS, Snowflake, and Azure. Drive revenue and market share in India. Develop and execute territory plans to consistently deliver quarterly bookings and revenue targets. Develop and manage relationships with partners (GCP, AWS, Snowflake, or Azure and mid-market customers in India. Accelerate customer adoption of managed cloud and professional services (comprising cloud migration and modernization solutions, as well as data/analytics/AI solutions) through education and engagement. Position Ollion as a trusted, strategic business partner to customers with differentiated value propositions. Effectively qualify opportunities to ensure the greatest return on time and resource investment. Use consultative/solution selling methodology to understand business problems and define solutions, in collaboration with pre-sales, technical, and client services teams within the practices. Translate the customer s critical business and technology issues into profitable cloud and services opportunities. Leverage internal resources at multiple levels to build and deliver the best solution for the customer. Demonstrate strong business acumen by presenting solutions to decision makers (CXO, VP) on an ROI basis. Fully understand the customers decision-making process to create and execute a predictable closing plan. Negotiate and close managed services and professional services agreements at the executive level. Engage partners to develop and execute joint selling approaches to customers where appropriate. Manage multiple accounts concurrently and strategically. Provide accurate monthly/quarterly bookings and revenue forecast through disciplined sales and pipeline methodology, including regular use of CRM. Prospect continually to ensure net new business targets are consistently met, through independent initiatives as well as in collaboration with marketing, alliances and other GTM teams. Proactively build and expand on existing customer relationships to drive net new revenue opportunities. Utilize customer relationships, professional networks and other industry forums to create new opportunities. Job Requirements 10+ years of quota-carrying cloud services, enterprise software, or professional services sales experience across cloud migration, modernization, and data strategy/data analytics/AI and GenAI soluti

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3 - 8 years

2 - 5 Lacs

Navi Mumbai

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1. Execute DG Repair& Return, I&C Work 2. Monitor DG maintenance 3. Prepare fabrication work& DG foundation cost 4. Prepare SOW,SLAs, Validate channel partner invoice 5. On Site audit 6. Prepare reports Interested candidates can drop cv at 7743003736

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3 - 7 years

7 - 11 Lacs

Mumbai

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About The Role Job Title: Proposal Writer Client: Internal Practice: Government Practice (State/Federal) Location: Remote / Post COVID-19 Hyderabad Travel Required: Yes Level/Salary Range: 8- 12 LPA Position Type: Fulltime HR Contact: Surendra Chaluvadi Raghav Reddy. B Mobile+91 7995006781 Emailraghav.b@aciinfotech.com Krish Karanam Mobile+91 7337306161 EmailDate Posted: June 17, 2021 Any Additional InformationPosting Expires: June 30, 2021 External Posting URL: External Posting URL Internal Posting URL: Internal Posting URL Applications Accepted By:Email Subject Line,Technology - Job Role Address:Global Headquarters:242 Old New Brunswick Road, Suite 110, Piscataway, NJ 08854Global Phone732-416-7900Website:www.aciinfotech.comGlobal Solution Delivery Centers:USA- Jersey City-NJ, Newyork City-NY, Hartford-CT, Minnesota-MN,Bellevue-WA, Orange-CA, Fremont-CA, Atlanta-GA, Austin-TX, Cincinnati-OH, Chicago-IL, Charlotte, NC (Onshore)Mexico-Monterrey, (Nearshore)UK-London, (Nearshore)Europe- Budapest, (Nearshore)Canada-Toronto,(Nearshore)UAE-Dubai,(Nearshore)India - Bangalore | Chennai | Hyderabad | Mumbai (Offshore)About The Role Role and ResponsibilitiesJob role: Write proposal content, including technical sections, management and staffing sections, resumes, and executive summaries for state and federal RFPs. Create compliant, compelling responses for assigned proposal sections/topics and create associated graphics, charts, tables, appendices, and other information in support of proposal development. Serve as co-capture on individual proposal development efforts to lead the writing team and work with capture and business development teams to ensure compliant, on-time submission. Review and edit proposal responses for consistency, compliance, win theme incorporation, solution accuracy, and other elements during regular and core team review cycles to create the final proposal submission. Help research relevant corporate, project, client, and industry statistics and data in support of creating proposal responses for all lines of business segments. Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and customers.Responsibilities: Excellent writing and editing skills, with an eye for detail and accuracy. Strong verbal communication skills Bachelor's degree from an accredited college or university required; concentration in English, Communications, Journalism, or a closely related field preferred. Experience working both collaboratively and independently in a fast-paced, deadline-driven environment. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship. Ability to multitask effectively while performing job duties, including the ability to prioritize tasks to meet deadlines. Ability to adequately describe intricate, technical solution details to lay audiences. Help develop solutions to a variety of complex problems.must have:state and federal proposal writing experiencedesired to have: APMP certification, Prince II Certification, PMP a plusQualifications and Education Requirements : Bachelor's degree with 7+ years of experience; Advanced degree or professional designation preferred.Preferred Skills : Proficient computer and software skills, including Word, PowerPoint, and SharePoint.Additional Notes : Work requires considerable judgment and initiative. Help exert some influence on the overall objectives and long-range goals of the organization.

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10 - 20 years

0 Lacs

Hyderabad

Remote

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Position : Cisco Network Enterprise Employment Type: Permanent with one of our Client-Full Time Experience : 10+ Years Job Location: Hyderabad or Remote Skills Required: Presales, Solution Design(BOM/SOW) Documentation(LLD, HLD) Product line- cisco Role & responsibilities Essential Functions Serves as the subject matter expert in a key area such as: Primary Focus Area: Cisco Enterprise Networking LAN WLAN SD-WAN FSO Extreme Juniper HP/Aruba Ciena Arista Provides solution consulting, technical architecture and sales support for account opportunities Provides live demonstrations as needed Develops and maintains technical competency and related certifications for all core products and solutions areas Performs Strategic Road-mapping Sessions Participates remotely in User Groups and Conferences as required May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.) Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and knowledge Provides timely and accurate deliverables to sales teams including statements of work and product architectures and other artifacts Participates in Solution Deliverables at the direction of the practice These could include: Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models Assuming responsibility for 3rd Party Quotes and SOW language for area of expertise Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow Participating in Solution/Delivery Assurance and Services Handoff Meetings Ensures productive relationships with manufacturer technical peers Assumes responsibility of being dedicated to accounts as needed QualificationsRequired Qualifications (Specific to domain expertise) 7-10 years in Enterprise Networking design and/or delivery experience. Broad and general knowledge of route/switch/wireless technologies. Strong expertise in Cisco networking technologies (CCIE Enterprise preferred). Must have a good working knowledge of the networkingindustry and related protocols, including OSPF, BGP, EIGRP, VXLAN, SDN, Wifi Standards 802.11(x). Knowledge of ancillary technologies that help govern infrastructure, firewalls, and security design. Understanding of Cisco Commerce Workplace (CCW) and how to build and share Estimates to other team members. Required Qualifications Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint Availability to work based on a US Eastern time work day/week. Excellent verbal and written communication skills Excellent relationship and collaboration skills Certifications or equivalent experience in area of focus Ability to work independently with minimal direction resulting in an accurate solution architecture for the client Able to manage multiple simultaneous work assignments Accustomed to working in remote office environment

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4 - 9 years

8 - 12 Lacs

Bengaluru

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About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3 - 5 years

3 - 4 Lacs

Mumbai

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Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

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