815 Soql Jobs - Page 18

Design and develop custom Salesforce applications, leveraging Apex, Visualforce, and Lightning components. Provide technical solutions based on business requirements and Salesforce best practices to optimize performance and user experience.

Develop and customize Salesforce applications, focusing on both declarative and programmatic solutions. You will design solutions that meet business needs and ensure integration with other systems. Expertise in Salesforce development is required.

Salesforces Development Exp range of the candidate: 3 or 3+ years. Roles & responsibilities: Design, code, unit test, system test, performance test, debug, implement and support Salesforce.com application and integrations. Excellent hands-on knowledge of LWC (Lightning Web Components), Events, PubSub Model, Aura PubSub Model, Component Life Cycle, Using Public Properties, Wire methods, Usage of Apex Classes with Wire and imperative Calls. LDS in both LWC and Aura Components. Well-experienced in Lightning Aura Components, VisualForce pages, Apex Classes, Apex Triggers, Batch Apex, Test Classes, Components, Custom Settings, and workflows. Rules, Approval Process, Validation Rules, Roles, Profiles, Organization-Wide. Defaults and Sharing rules, Reports, Dashboards, and other Salesforce.com standard features. Creation of Mock Test Classes for HttpCallout classes, WebService Call Out classes. Worked in Inbound, and Outbound Services in both Web Services and REST API. Using Postman, SOAP tools for Integration. Have good working knowledge in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer. Maintain user roles, and security controls, create shared security rules, profiles, and workflow rules, creation of new users, and custom fields, Modify standard layouts Skills and Qualifications: At least 3 years of Salesforce development experience as well as experience in systems integration environments with large, complex third-party solutions coupled with proven expertise in integrating solutions with other applications within the overall technology environment. Demonstrative success with at least one large Salesforce.com implementation/integration project. Experience in Agile development methodologies. Detail-oriented, organized and possesses good writing and communication skills. Ability to operate effectively, and with a sense of possibility, in a fast-paced, deadline-driven environment.

System Administration & Database Management ? User/profile/role management ? Security and data back-ups ? Duplicate management and database cleaning ? Management of Salesforce and Pardot integration ? Management of other 3 rd party integrations User Support & Training ? Troubleshoot day-to-day technical queries from users and help them create ad-hoc reports and dashboards ? Develop and maintain training materials and provide training to end-users ? Manage onboarding of new users Required: ? 2+ years hands-on experience as a Salesforce administrator ? Hands on experience on HTML 5, Angular, Web API will be added advantage ? Professional-level English ? Experience working with and implementing 3rd party integrations ? Breadth of knowledge of Salesforce functionalities (rather than deep expertise in one area) ? Willingness to take ownership of Salesforce and proactively collaborate with users and management Desired: ? Salesforce Advanced Administrator Certification ? Pardot administration experience ? Experience working within a consulting research organization ? A background in software development (particularly database development)

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will also engage in problem-solving activities and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Good To Have Skills: Experience with Apex programming and Visualforce.- Strong understanding of web development technologies such as HTML, CSS, and JavaScript.- Experience with Salesforce integration techniques and APIs.- Familiarity with Agile development methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for a skilled SFDC Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 6-7 years of experience in Salesforce development and implementation. Roles and Responsibility Collaborate with cross-functional teams to design, develop, and implement Salesforce solutions. Develop and maintain high-quality Apex code, triggers, and interfaces. Implement data migration strategies using various tools and techniques. Troubleshoot and resolve technical issues related to Salesforce platform. Participate in Agile development methodologies and contribute to continuous improvement initiatives. Provide technical guidance and support to junior team members. Job Requirements Strong understanding of Salesforce architecture, features, and best practices. Experience with Apex programming language, Triggers, Interfaces, and Visualforce pages. Knowledge of data migration tools and techniques is required. Excellent problem-solving skills and attention to detail are essential. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Strong analytical and critical thinking skills are necessary.

SFDC Einstein Analytics Skills a core end to end skill set needed for the development of EA dashboards 6- 8 Years of IT experience with at least 5 years Salesforce experience 2-3 Years of Salesforce Analytics experience Salesforce certification or Einstein Analytics Accreditation will be a huge advantage ; Knowledge of Einstein Discovery and predictive modelling will be a plus; Data preparation to be able to understand source data and advise on ETL transformations to achieve desired data structures for EA Dataflow build to manipulate and join data from Salesforce and external systems in SFDC Native dataflow editor Salesforce Analytics Query Language (SAQL) - advanced experience of SAQL Working knowledge of at least one ETL platform which can be used to load data into EA datasets like Informatica Cloud Working knowledge of Salesforce CRM architecture and security model

As a Salesforce Developer, you will work closely with Manager and interact with clients to understand their requirements to develop salesforce apps. You will be expected to: Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed function requirements. Performs development activities as assigned by Studio Technical Lead or Architect. Responsible for conducting technical code reviews and unit testing. Works with Studio BA/QA resources to support testing and perform defect fixes as needed Participates in studio daily scrum and project status calls to provide accurate updates on deliverable timelines and status Creates and manages technical documentation as required Works with Technical Delivery Manager proactively for task prioritization, resolving issues and escalations Responsible for code release and deployment activities Participates in reviews of plans associated with project execution. Performs other job-related duties as assigned. Qualifications Required: 4-6 years of extensive Design and Development experience in force.com Business Analysis skills to understand the Business Problem and propose the best technical solution Enterprise implementations of complex SFDC applications, with reports, workflow, working with several SFDC objects Expertise in Apex, Visual force, Web Services, SOQL, SAQL, SASL, AJAX, XML, JavaScript, and HTML Develop and maintain Visualforce, Force.com pages and integration to other third party solutions. Maintain multiple user roles, security, profiles, workflow rules, etc. Strong communication, technical and virtual collaboration skills are a must Experience in dealing with multiple projects and cross-functional teams and ability to coordinate across teams in a large matrix organization environment Experience working with Salesforce Lightning Aura experience Preferred Experience with Salesforce Analytics (Wave) is a plus Experience with Salesforce Mobile SDK Experience with MuleSoft

Overall 5+ years experience in Salesforce that includes 2+ years of experience in Velocity. Build Salesforce applications using core components of Vlocity - Omniscripts, Data Raptors, Integration procedures, Flex Cards along with using Apex and LWC customization wherever applicable. Create/modify existing controllers, controller extensions, and triggers across all platforms. Develop UI using Visualforce, JavaScript and jQuery. Apply best practices and best-of-breed design patterns to applications developed on the Salesforce platform. Create and execute unit and integration test plans, including writing test cases, creating test data, and documenting test results. Follow established DevOps procedures for code checkout/in and deployments. Participate in bug reviews and triaging. Troubleshoot and resolve bugs.

As a sales professional, you will demonstrate a degree of flexibility and thrive in a fast-paced organization. Moreover, you will exhibit a high level of emotional intelligence and possess a proven track record of delivering profitable sales growth. Ideally you will have: a) Strong customer-facing experience and understanding of their needs and requirements, with the ability to drive actions and advance business opportunities. b) Experience in value or consultative-based field sales, managing customer accounts. c) Proficiency in planning and implementing long-term commercial agreements. d) Exposure to compiling, analyzing, and generating sales figures/reports, as well as conducting market research on products, market trends, and competitors. e) Capability in portfolio planning and effective time prioritization. f) Resilience when working under pressure while maintaining high-quality output. g) High degree of learning agility, humility, and willingness to share successes. h) Possession of a valid Indian Driver's License. JOB PURPOSE This is a sales profile with focus in achieving and exceeding the set objectives and financial targets. Description 1 - Territorry Knowledge - Should have worked for a minimum period of 5 years in around Jaipur in the area of Sales, preferably in Electronics, Electricals, Testing & Measurement and Automation Components & Products. 2 - Customer /Product Knowledge - RS Components India's major business is via direct customer interaction Having said that the core experience of the person should be in direct sales in the arena of Industrial sales, preferably in the following product ranges: Electronics and automation products. 3 - Field Sales Orientation - Being in the high connect and high service industry the role holders a major portion of the day is spent conducting field visits, local as well as outstation 4- Soft Aspects - Self-Initiator , Solution Orientation , Execution Rigor 5 - Communication Skills - Should have excellent communication skills and Should be fluent in the local language 6 - Education - B.E / B.Tech / Diploma (Electronics / Electrical / instrumentation) , Management Qualification is preferred

Working in SAP TM from past 3- 4 yrs STM Team (Shipping and Transportation) STM s SAP Best Practice Work Stream requirement gathering with the business process owners fill in the Business-Driven Configuration Assessment questionnaire. Based on the answers obtained from the assessment, consultants need to plan/build the Workshop A (System Demo and Presentation Deck) a. Management b. Configuration and Documentation c. Key Decision Documentation d. Process Flows e. Authorization and Security f. Test planning (Standard and Custom objects) g. Change Management h. Reporting S/4 Experience A&D Experience (nice to have for offshore resources) Experience with Transportation and Advanced Transportation in S/4 Freight Units and Freight Orders Integration with ShipERP for small parcel management Carrier integration Integration with Warehouse Management (EWM), GTS and Dangerous Goods Route Determination Integration with external Warehouse systems

Project description We are a Fortune 500 global IT services leader dedicated to delivering excellence for our customers and colleagues. Our more than 130,000 people in 60-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. We leverage the power of partnerships through our curated DXC ecosystem of leading technology providers. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. Responsibilities Develop and maintain Apex classes, triggers, web services, Aura and LWC components, and JavaScript-based customizations. Configure and manage Salesforce object structures, including Profiles, Record Types, Flows, Sharing Rules, and Custom Labels. Contribute to the development and support of solutions in Sales Cloud and Community Cloud environments. Collaborate with cross-functional teams to ensure efficient Salesforce solution delivery aligned with business needs. Ensure code quality, reusability, and adherence to best practices across all Salesforce development activities. Skills Must have 4-5 years of salesforce experience. Hands on coding experience in Apex classes, triggers, web service classes, Aura and LWC components and Javascript. Understanding of Object structure, Profiles, sharing rules, flow, RecordTypes, Custom Labels, etc. Experience in Sales and community cloud Nice to have CSS and Angular JS knowledge. Mulesoft experience Other Languages EnglishC1 Advanced Seniority Senior

Salesforce developers maintain user roles, ensuring there are no security breaches that could place risk on the companys data. Verify and deploy programs and systems Troubleshoot, debug and Deployment Create technical documentation for reference and reporting 5-7 years of development experience Experience in Sales and Service Cloud Good coding and debugging skills in APEX and LWC Atleast 1 year experience in LWC Working hours General shift 2 to 10 PM

Design, build, test, and deploy custom Salesforce applications. Write efficient, maintainable, and scalable Apex code. Create custom Lightning components and integrate them with other platforms. Maintain and troubleshoot existing applications and integrations. Understanding the business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform Author solution design document and provide input to solution architecture Develop Apex, Visualforce, Lightning based enhancements (including LWC and Aura) Achieve appropriate technical certifications on offer from Salesforce and apply their capabilities appropriately to business problems Being a senior in the team should be open to coaching opportunities with the peers by contributing to the Architect Academy and otherwise Ability to manage the team of Junior/Mid-Level Developers for the technical tasks assigned to them on projects

Key Responsibilities: Design, build, and maintain Salesforce CPQ and Revenue Cloud components including product bundles, price rules, discount schedules, quote templates, and approval workflows. Develop custom Apex classes, triggers, and Lightning Web Components (LWC) to support advanced CPQ use cases and guided selling experiences. Configure and extend Salesforce Billing, including invoice schedules, usage-based billing, tax rules, and revenue recognition events. Collaborate with business analysts and solution architects to translate pricing strategies and Q2C workflows into scalable technical solutions. Integrate Salesforce CPQ with ERP and external systems (Oracle, PLMS ) via REST/SOAP APIs or middleware platforms such as Boomi. Apply AI and Agentic AI capabilities to streamline design win quoting, suggest optimal pricing based on historical wins/losses, and proactively flag inconsistencies in DPA claims Prototype AI-driven tools that assist sales and channel teams in evaluating deal margins, predicting design registration success rates, and automating DPA claim validations. Support testing cycles (SIT, UAT), deployment activities, and post-go-live enhancements. Ensure solutions adhere to Salesforce coding standards, security best practices, and audit/compliance requirements (e.g., SOX, ASC 606). Troubleshoot issues across CPQ quoting, contracting, and billing flows to ensure business continuity and data integrity. Qualifications Bachelors degree in Computer Science, Information Systems, Engineering, or related field; equivalent experience may be considered. 6+ years of Salesforce development experience, including hands-on experience with Salesforce CPQ and Revenue Cloud . Proficiency in Apex , LWC , SOQL , and Salesforce declarative tools (Flows, Process Builder, Validation Rules). Strong understanding of CPQ elements: product rules, pricing structures, discounting, approval workflows, quote documents. Familiarity with Distributor Inventory Management and Distributor Claims processes is a plus. Experience integrating Salesforce with ERP, PLMS and Model N Salesforce certifications preferred (e.g., CPQ Specialist , Platform Developer I , Revenue Cloud Consultant ). Experience working in Agile teams with tools like Jira and version control systems such as Git or Copado. Strong problem-solving, communication, and stakeholder collaboration skills. Ability to work effectively in a fast-paced, dynamic environment. Proven track record of implementing innovative technology solutions that drive business value. Certification - Revenue Cloud / CPQ Certification (Preferable)

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: CONGA CPQ. Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Salesforce Data Migration. Experience3-5 Years.

salesforce developer Responsibilities Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements Ensuring Salesforce best practices are followed in configuring and customizing the application Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solutions feasibility and functionality Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements , including specifications for user interfaces, customized applications and interactions with internal Salesforce instances Certifications Salesforce AppBuilder Platform Developer I Platform Developer 2 Sales Cloud Service Cloud

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Proficiency in Salesforce Sales Cloud and Service Cloud configuration and customization Strong knowledge of Apex programming language and triggers Experience developing Lightning Web Components (LWC) and Aura Components for responsive iPad interfaces Expertise in Visualforce page development Competence in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL) Ability to design and implement data models and manage relationships between Salesforce objects Skills in low-code automation tools (Process Builder, Flow, Workflow Rules) Experience with APIs and integrating Salesforce with external telco systems (e.g., inventory, billing, CRM) Familiarity with unit testing, debugging, and troubleshooting in Salesforce Understanding of DevOps practices and CI/CD pipelines for Salesforce deployments Experience with mobile optimization and responsive UI/UX design for iPad usage Experience with version control tools (e.g., Git) and collaborative development environments Design, develop, and customize Salesforce Sales Cloud and Service Cloud solutions to support telco retail store agent workflows on iPads Build and optimize buyflow (purchase journey) processes for in-store agents, ensuring seamless and user-friendly experiences on mobile devices Develop and maintain support journeys, including case management, knowledge access, and incident resolution for agents assisting customers in-store Create responsive and intuitive Lightning Web Components (LWC) and user interfaces tailored for iPad use, ensuring optimal performance and usability

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.