295 Sops Jobs - Page 11

As an International Holidays Operations Executive at Tratoli, you will ensure the seamless delivery of our customized holiday packages from inception through completion. Youll coordinate with global suppliershotels, transport providers, guides, and activity operatorsto confirm availability, negotiate rates, and manage booking amendments. On a day-to-day basis youll monitor client itineraries, troubleshoot operational issues in real time (flight delays, overbookings, last-minute changes), and liaise with cross-functional teams (sales, customer support, finance) to guarantee high customer satisfaction and profitable margins. Youll also analyze post-trip feedback and operational KPIs to identify process improvements and cost-saving opportunities, helping us scale efficiently while maintaining service excellence. Strong organizational & multitasking skills Vendor relationship & contract negotiation Proficiency with booking engines/CRMs (e.g. Amadeus, Sabre, Zoho CRM) Excellent problem-solving & communication skills

Having Experience in Liquid , Ointment, Cream, etc.. mfg industry. Ensure products meet quality standards and are released only after appropriate testing and documentation.Conduct internal audits and manage external audits. Required Candidate profile Ensure accurate and timely documentation of all quality-related activities, including SOPs, protocols, reports, and deviations. Train and mentor QA staff, ensuring they are competent

Key Responsibilities Lead and manage the enterprise migration from Ivanti SSL VPN to Netskope Private Access ZTNA Review and document existing Ivanti SSL VPN configurations across corporate desktops mobile devices and contractor endpoints Design and implement Netskope ZTNA configurations using Private Applications App Definitions Netskope Publisher deployment and configuration Steering Configuration and Traffic Forwarding rules Netskope Client Agent deployment Collaborate with cross functional teams to plan test and implement changes in accordance with change management processes Provide Tier 23 support for ongoing issues related to Netskope Web Proxy including real time analysis of policy enforcement SSL inspection real time coaching and anomaly detection Monitor logs via Netskope Cloud Security Console and use tools like Security Diagnostics and Advanced Analytics for troubleshooting Document and maintain SOPs user guides and implementation runbooks Organize knowledge transfer session for network team for 24/7 support on Netskope ZTNAProxy Solution Ensure endpoint compliance and secure access for all user groups postmigration Required SkillsExperience 5 years of experience in network security access management or cloud security roles Deep hands on expertise in Netskope ZTNA Private Access and Web Proxy configurations Solid experience with App Definitions and Private Access Policy creation Publisher deployments for data centre cloud application access Netskope Client installation steering rules Working knowledge of Ivanti SSL VPN systems with experience in largescale enterprise migrations Familiarity with proxy chaining SSL decryption bypass lists real time policy enforcement Proficient in network protocols TCPIP DNS HTTPS and endpoint configuration across Windows macOS and mobile platforms Strong troubleshooting skills and comfort working in a high availability production environment Excellent communication documentation and stakeholder coordination skills Work Model Location Noida Hybrid Model 3 days from office 2 days remote Flexibility in work hours depending on migration or support windows

Hiring Internal Auditor with expertise in SOX compliance, COSO framework, RCM, SOPs, risk assessment, and control testing. Strong in audit reporting, process walkthroughs, remediation planning, and managing internal audit cycles. Required Candidate profile 4–7 yrs in Internal Audit, SOX, COSO, RCM, SOPs, and risk assessment. process walkthroughs, control testing, audit reporting, and driving compliance with industry best practices.

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end-to-end KYC process

Lending Operations in Bangalore is responsible in managing Lifecycle events on Syndicated Loan Deals, which provides Middle Office and Back Office support to Corporate and Investment banking divisions of the bank. The team is also involved in various aspects of recording and maintaining all Middle and Operational Roles of Loan Life Cycle includes trade support, trade documentation, trade settlements, cash reconciliation, Drawdown, Re-pricing, Payment. Team works closely with stakeholders in the Finance, Credit and technology divisions for multiple business lines such as Distressed Product Group (DPG), Commercial Real Estate (CRE) Global Credit Trading (GCT), Credit Solutions Group (CSG), and Structured Trade & Export Finance (STEF) etc. The role is demanding, complex & critical in nature and requires interaction with Front Office, Business, CRM Finance, Sales, Agent Bank and Clients. Your key responsibilities Trading Manage Trade Support (Middle Office) function by ensuring accurate static set up of clients in Loan IQ system. Static set up involves ensuring KYC checks, deal, facility & loan set up in Loan IQ, Control Reporting etc. Manage Trade Closing (Middle Office) function which involves Trade booking in Clearpar (Markit), Loan trade documentation process, Portfolio Position Management, Complex calculations, Compile Funding memo/pricing letters, Broker & Transfer fee Management, Corporate Actions, Interaction with trading desk, agents & clients, Manage any ad hoc requests received from the trading desk and resolve Pre-Settlement discrepancies with loan servicing team if any. Manage Trade Settlement (Back Office) function which involves review of trade documentation, pricing letters & KYC, Settlement of trades in Loan IQ, Publish daily MIS reports, Cash reconciliation & investigation, resolution to Post-Settlement issues etc. Servicing: Manage Loan Servicing (Middle Office) function by ensuring accurate static set up of clients in Loan IQ System. Static set up involves KYC Checks, Credit Agreement, Deals, facility &Loan set up in Loan IQ, Control Reporting etc. Manage Loan Servicing (Back Office) function which involves review of Credit Agreement, Pricing letters, Servicing Loans in Loan IQ, Publish daily MIS report, Cash reconciliation & PD Investigation, resolution for the issues & queries. Documentation: Responsible for handling Syndication Loans/Limit servicing/Syndication Loan Documentation/Reconciliation. Your skills and experience Considering the demanding, complex & critical nature of the role and able to work in fast passed environment with consistent deadlines, candidates should meet the below requirements. Bachelors degree or post-graduation degree in Finance. Minimum of 1-3 years of work experience. Excellent verbal & written communication along with dynamic & confident approach. Flexible with Shift. Strong Analytical & Logical Reasoning. Understanding of Organizational Behavior & Problem Solving. Knowledge and understanding of LMA (Loan Market Association) Market. Strong knowledge and understanding of Syndicated loan market & secondary loan trading. Ability to implement tasks and projects with minimal supervision. Team player who fosters team spirit in a global setting. Loan IQ, MS Excel would be an added advantage. Proficiency in MS Office applications with advanced knowledge of excel a strong plus.

You will be joining the Anti-Financial Crime (AFC) Technology team and will work as part of a multi-skilled agile squad, specializing in understanding, enhancing and expanding the datasets required in Transaction Monitoring to identify Money Laundering or Terrorism Financing. You will have the opportunity to work on challenging problems, analyze large complex datasets and develop a deep understanding of the Transaction Monitoring functions and dataflows. As a key member of our team, you will play a crucial role in ensuring the integrity, accuracy, and completeness of the data required to run our transaction monitoring systems. Your expertise in data analysis, management, and technology will be instrumental to understand and leverage large datasets, ensuring compliance with regulatory requirements, and improving the quality of the Transaction Monitoring alerts. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." Your key responsibilities As AVP, your role will include responsibilities, such as: Collaborate with stakeholders to gather, analyze, and document requirements, ensuring that the requirements are clear, comprehensive, and aligned with business objectives. Work closely with developers and architects to design and implement solutions that meet business needs whilst ensuring that solutions are scalable, supportable and sustainable. Thinking analytically, with systematic and logical approach to solving complex problems with a and high attention to detail Create and maintain comprehensive documentation, including requirements, process flows, and user guides. Ensure that documentation is accurate, up-to-date, and accessible to relevant stakeholders Be the voice of the customer when interacting with the development teams to ensure delivery is aligned to business requirements and expectations, Leading and collaborating across teams do run with and deliver multiple projects simultaneously. Employing data querying and analytical techniques to support the understanding of data and creation of reports and actionable intelligence. Your skills and experience Advanced analytical and problem-solving experience and ability to independently identify issues grasp new concepts, provide insights and solutions and oversee their delivery. Advanced knowledge of methods and tooling for the business functional analysis Proficiency in data analysis tools and programming languages (e.g., Python, SQL, R), ideally in a Cloud or Big Data environment, Understanding of the payments industry, payments systems, data and protocols as well as SWIFT messaging Excellent communication skills, written and oral, and strong experience authoring documents that will support development work. Able to demonstrate ability to perform business analysis in consultation with the business and product management and produce BRDs and technical specifications. Hands-on project experience of handling complex business requirement (i.e. Data Mapping, Data Modelling, Data Migration, and System integration) through to system level functional specifications Strong planning and highly organized with ability to prioritize key deliverables across several projects/workstreams. Self-motivated and flexibility to work autonomously coupled with ability to work in virtual teams and matrix/global organizations Ability to influence and motivate other team members and stakeholders through strong dialogue, facilitation and persuasiveness. Able to act as a point of escalation on business knowledge/value/requirement for team members.

Job Title: Know Your Client (KYC) Analyst, NCT Location: Bangalore, India The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your key responsibilities The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your skills and experience Should have more than 6 months experience in Corporates and with good communication and system knowledge.

Position Specific Responsibilities and Accountabilities Understanding of the end to end KYC process and data across multiple client types - Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Provide SME guidance on interpretation and application of banks internal KYC policies and global regulations related to tax and money laundering. Liaise with key internal stakeholders across the bank - Anti Financial Crime (AFC), Compliance, Business, Onshore counterparts and Technology. Ownership and resolution of issues raised by Audit, Quality Assurance and Risk & Control teams. To ensure timely execution of requests raised and deliver within the TAT Translate goals and policies set by COB globally to departmental strategy, business and action plans; see to it that these are carried through and realized. Competency in managing escalations from Onshore counterparts Develop initiatives to optimize responsibilities the effectiveness, efficiency, quality, customer satisfaction and safety. Provide relevant input to senior management for budget setting; manage the given departmental budget and see to it that it is realized Optimize work processes and procedures and ensure a stable and workable quality and administrative system, taking into account relevant guidelines, both internally and externally and deliver the BE related objectives laid by the organization Guide, supervise, motivate, develop and reward employees so that their performance related to the departments and companys strategy is optimised in the short and long term. Identify opportunities to optimize capacity and increase efficiencies Imbibe and propagate firms KYC / AML and Ref Data policies and procedures as well as systems and technology used to record the information & documents Build strong partnership across groups global teams and key business partners, business support groups, peers and other lines of businesses Maintain strict discipline and rigor around error tracking, analysis, feedback, knowledge management, training, updating of operating procedures Inculcate absolute adherence to the business and firm wide Risk/Controls agenda, work closely with the Risk team for periodic assessments of risks & controls and timely closure of identified control issues Demonstrates ability to manage a department or function managing large and complex activities and processes Demonstrates deep knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies across the business Is recognised internally and externally as a subject matter expert in operational management and strategy Interprets and assures implementation of appropriate strategies to ensure compliance with legal and regulatory requirements Provides thought leadership and draws on internal and external best practice, plans and delivers significant operational change and development, actively fostering a continuous improvement culture Builds and maintains effective relationships between third party providers, suppliers and partners, managing the contractual framework in the context of a changing internal requirement, with the objective of continuous improvement Utilises industry knowledge and experience in applying business Lead franchise wide activities within CLM People Management Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance Experience/ Exposure 12-15 Years of relevant work experience in the Banking/Finance industry. (AML/KYC/compliance related experience is preferred) Meduim to large scale organizaiton / team management Knowledge of Control, Compliance, Investigation/chasing functions in banks Knowledge of AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Good in identifying trends and inconsistencies Good understanding of end to end KYC process Excellent communication skills (able to work with all levels within the organisation). Proficient knowledge of English Excellent writing and presentation skills Excellent interpersonal skills Experience in working with global, multi-region initiatives and teams The candidate will need to be able to multi-task and work in a fast-paced environment, and to be able to handle frequently changing business priorities. Highly organised, efficient, and able to work without always being directed (self starter) Able to effectively organize and prioritize their day while managing the expectations of stakeholders. Highly proficient in MS Word, Excel, and PowerPoint Able to display sound judgment and escalate issues appropriately Able to structure information and presentations that supports the message Able to work in a virtual team How well support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 15+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process

Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele. Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Ensure Risk Profiling is done for each customer. Implement customer contact programs to ensure their share of wallet with the bank increases. Close monitoring of average revenue per customer. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk,Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Optimum usage of db Financial Planning Tool. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels. Increase customer contact ability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualificationrequired is Graduation. Minimum Experience should be 6-12 Years in relevant field.

The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets.Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe. Your key responsibilities To ensure processes are performed as per defined Key Operating Processes. To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). Work with internal stake holders (Sales and Traders) and ensure the client trading profile is accurate. To enable and amend and off-board Client trading profiles. Ensure that all our clients can access front end trading systems promptly. Your skills and experience A thirst for new learning with flexibility to change and grow within the role. Willingness to be flexible in working in different shifts. Good communication and interpersonal skills. Willingness to take on responsibility and learn new tasks. Ability to work quick and accurately, even under tight deadlines. A well-motivated and enthusiastic team player. Expected to develop credibility and demonstrate integrity with clients and colleagues. Accurate, thorough and highly responsible with good attention to detail.

Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process

Responsibilities Maintain and develop internal quality standards. Assess support interactions (calls, email, tickets messages) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Discuss and explain feedback with agents in regular meetings. Analyze all customer service metrics (e.g. AHT, FCR, ACW) and how the team performance affects those KPIs. Participate incalibration sessionsto maintain consistency in internal evaluations. Map the need for training and onboarding programs and initiate these projects. Create reports that reflect agent performance. Qualifications Experience : 6 to 8 years in Warranty, Contact Center and Customer service, specifically from product-based industry, with proven experience in quality assurance or a similar role. Critical Skills: Hands-on experience in customer service, contact center and quality assurance. Ability to analyze data and identify areas for improvement. Attention to Detail: Meticulous in identifying defects and inconsistencies Effective in documenting findings and collaborating with teams. Skilled in identifying issues and implementing corrective actions. Problem-solving capabilities to create meaningful strategies to improve support quality. Familiarity with QA tools and methodologies.

Role & responsibilities Corporate / Enterprise wide Risk Management, with requisite qualification in Risk Management (preferably with specialization in economics / statistics / quantitative finance) and with Verbal, written and presentation skills to discharge the risk management functions Viz., * Reviewing, framing polices, SOPs, Frameworks. * Measuring, Monitoring and Mitigating different Risks associated. * Preparing, presenting, reviewing and complying with ALM, Liquidity, Stress testing, ICAAP & Contingency Funding Plan etc., * Ensuring Compliance to ongoing requirement w.r.to RBIs master directions and Other regulatory, Supervisory guidelines/ amendments. * Liasioning, coordinating and complying with respect to different Audits, as applicable. *Co-ordinating and compiling different notes and present to the Top Management, RMCB and Board and comply with the observations/ directions periodically. * Managing the risk management team and report to CRO and execute any assignments entrusted by CRO, Top Management, from time to time. Preferred candidate profile

This role includes contribution on Proposals, Content Management New collateral development. This will involve writing, editing and sourcing compelling content for Genpact s Proposals/RFPs/RFIs. As part of this, you will be required to Responsibilities Participate in storyboard sessions with bid / proposal team members and key partners Re-write / edit proposal responses from a variety of partners, typically involving contributions from sales, marketing, technical / product teams, finance, commercial, legal and delivery Handle a network of subject matter authorities to cover the proposal use case and its components - enabling functions, domain specialists, solution leaders +Vendor partners to demonstrate external expertise for quick impact Collaborate with business and functions to plan and develop content by conducting interviews, reviewing solutions/ideas with SMEs key partners Build and handle a repository of domain-specific content basis the requirements of each partner group Identify gaps in the content library; develop new content to address gaps Coordinate writing schedules, format, reproduction, and proposal delivery Develop taxonomies and metadata framework for grouping and tagging content Measure report efficiency of the content artefacts built: Use content management systems to analyze traffic and user engagement metrics Follow and implement quality Standard Operating Procedures (SOPs) guidelines and ensure compliance to the Genpact brand and tone Stay up-to-date with developments in content management and generate new ideas to draw audience s attention Qualifications we seek in you! Minimum Qualification Excellent writing skills with ability to communicate our solutions and recommendations in a persuasive succinct manner. Should be able to construct a proposal storyline clearly articulate win themes convey key messages to bring out the value proposition Knowledge understanding of business drivers, processes in the ITES/BPS industry Content knowledge on Industry verticals (Banking Financial Services, Consumer Goods, Retail, Healthcare, Insurance Manufacturing) Service lines (Finance Accounting, Sourcing Procurement, Digital, Transformation/Consulting Services) Aptitude awareness for using available content repositories, and innovative tools; Proposal automation software like RFPIO, QVidian (or similar) experience powerful research skills, analytical ability, and openness of thought Good interpersonal and time-management skills Attention to detail Experience in working with visual content mediums including Videos and Telestrations will be an added advantage Excellent partner management (esp. senior folks) with shown experience of working with multiple partners Preferred qualifications Graduate/Post in English business writing Prior exposure with Proposal Writing/management, Technical writing, business/marketing communication pre-sales, Knowledge management, or business research Individuals who have worked on Proposal Management tools such as RFPIO, QVidiain

This role includes contribution on Proposals, Content Management New collateral development. This will involve writing, editing and sourcing compelling content for Genpact s Proposals/RFPs/RFIs. As part of this, you will be required to Responsibilities Participate in storyboard sessions with bid / proposal team members and key partners Re-write / edit proposal responses from a variety of partners, typically involving contributions from sales, marketing, technical / product teams, finance, commercial, legal and delivery Handle a network of subject matter authorities to cover the proposal use case and its components - enabling functions, domain specialists, solution leaders +Vendor partners to demonstrate external expertise for quick impact Collaborate with business and functions to plan and develop content by conducting interviews, reviewing solutions/ideas with SMEs key partners Build and handle a repository of domain-specific content basis the requirements of each partner group Identify gaps in the content library; develop new content to address gaps Coordinate writing schedules, format, reproduction, and proposal delivery Develop taxonomies and metadata framework for grouping and tagging content Measure report efficiency of the content artefacts built: Use content management systems to analyze traffic and user engagement metrics Follow and implement quality Standard Operating Procedures (SOPs) guidelines and ensure compliance to the Genpact brand and tone Stay up-to-date with developments in content management and generate new ideas to draw audience s attention Qualifications we seek in you! Minimum Qualification Excellent writing skills with ability to communicate our solutions and recommendations in a persuasive succinct manner. Should be able to construct a proposal storyline clearly articulate win themes convey key messages to bring out the value proposition Knowledge understanding of business drivers, processes in the ITES/BPS industry Content knowledge on Industry verticals (Banking Financial Services, Consumer Goods, Retail, Healthcare, Insurance Manufacturing) Service lines (Finance Accounting, Sourcing Procurement, Digital, Transformation/Consulting Services) Aptitude awareness for using available content repositories, and innovative tools; Proposal automation software like RFPIO, QVidian (or similar) experience powerful research skills, analytical ability, and openness of thought Good interpersonal and time-management skills Attention to detail Experience in working with visual content mediums including Videos and Telestrations will be an added advantage Excellent partner management (esp. senior folks) with shown experience of working with multiple partners Preferred qualifications Graduate/Post in English business writing Prior exposure with Proposal Writing/management, Technical writing, business/marketing communication pre-sales, Knowledge management, or business research Individuals who have worked on Proposal Management tools such as RFPIO, QVidiain

Develop and implement OHS policies and programs in line with legal and industry standards.OSHA, EPA).Organize and lead OHS training sessions for staff at all levels, including management.

Synnat Pharma Pvt Ltd seeks a proactive Maintenance Executive to ensure equipment reliability and minimize downtime at our Visakhapatnam API manufacturing facility. You will execute preventive maintenance, troubleshoot malfunctions, manage spare parts, and collaborate on corrective actions. Responsibilities include overseeing civil/fabrication activities, adhering to SOPs, and maintaining documentation. Strong technical problem-solving skills and a commitment to quality/safety are essential. Job Details: Industry: API Manufacturing Department: Maintenance Role: Maintenance Executive Location: Visakhapatnam Compensation: 2-4 LPA Experience: 1-3 years Qualification: Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or a related field Responsibilities: Develop and implement preventive maintenance schedules (PPM) for process and critical equipment, adhering to industry best practices and Synnat Pharma's SOPs. Conduct equipment inspections and performance monitoring to proactively identify and address potential issues. Analyze maintenance data to identify trends, predict equipment failures, and optimize PPM schedules. Respond to equipment breakdowns, troubleshoot issues, and perform necessary repairs on mechanical, electrical, and instrumentation systems. Manage spare parts inventory, ensuring critical items are readily available for timely repairs. Oversee basic civil and fabrication activities related to facility and equipment maintenance. Maintain accurate maintenance documentation, including manuals, SOPs, schedules, and repair records. Ensure all maintenance activities comply with regulatory requirements (FDA, cGMP). Implement corrective actions to prevent recurrence of equipment failures and improve reliability. Collaborate with production to schedule maintenance, minimizing disruption and maximizing uptime. General Expectations and Past Experiences: 1-3 years' Maintenance Executive experience in API Manufacturing (Preventive Maintenance, Troubleshooting). Hands-on experience: Civil/Fabrication, Mechanical/Electrical Systems Repair (Pharmaceutical). Solid understanding of API Manufacturing, Equipment Validation, and SOPs. Proven ability to develop Maintenance Schedules, reduce Downtime, and execute Corrective Actions. Familiarity with Procurement, Spare Parts, and Maintenance Documentation. Excellent Teamwork & Communication skills. Proficient in Maintenance Risk Assessment and Best Practices.

Key Responsibilities: Design Data Discovery Processes: Develop comprehensive Data Discovery processes to identify, classify, and protect sensitive data across the organization. Create Standard Operating Procedures (SOPs): Draft and implement templatized SOPs for data analysis, ensuring consistency and focus on risk reduction. Automate Processes: Identify and coordinate automation opportunities within Data Discovery to improve efficiency and accuracy. Reporting: Provide detailed reports to management stakeholders, highlighting the addressed risks, process improvements, and actionable insights. Team Training: Conduct training sessions for team members to ensure proper understanding and execution of Data Discovery processes. Process Handover: Ensure a smooth transition by handing over the established Data Discovery processes to the relevant teams. Required Skills and Qualifications Minimum 10 years of proven experience in Data Security and Data Discovery. Strong background in designing and operationalizing Data Discovery processes. Excellent analytical skills with the ability to interpret complex data and provide actionable insights. Proficiency in developing SOPs, analysis templates, and identifying automation requirements. Effective communication and presentation skills, capable of engaging with management stakeholders and team members. Experience in training and knowledge transfer to team members. Personal Attributes Detail-oriented with a strong focus on accuracy and quality. Ability to work independently and as part of a team. Proactive and solution-oriented mindset. Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.

Hiring Production Chemist for nutraceuticals. Must have experience in tablet, capsule & liquid formulation, scale-up, BOM management & regulatory compliance. Pharma degree required. Strong knowledge of production & quality processes essential.

1. Build Complete Production and Disaster Recovery (DR) Site PIM Instance and DR for Client PIM Instance: Design PIM Environment: Design the PIM environment to support the Telco setup. Prepare High-Level Diagram (HLD) and Low-Level Diagram (LLD) for PIM. Support all design modifications required to run business from the CyberArk PIM solution during operations. Integration Design & Documentation: Create complete integration design documents. Handover documents to PwC Project Manager for review with complete details. 2. Migrate Existing Integrations from Current PIM Setup to New PIM Setup: Migration Strategy & Execution: Prepare migration strategy along with relevant PIM team members. Run migration activities with minimal business disturbance. Prepare the ecosystem for on-boarding/migrating systems and users from the existing environment. Project Planning & Operations: Prepare and execute a complete project plan within the stipulated timeframe. Prepare complete Standard Operating Procedures (SOPs) for operations.

Responsible for processing and oversight of changes through the generation, justification, impact assessment, modification, review, approval, and implementation workflow. This includes but is not limited to SOPs, production records, test methods, specifications, protocols, reports, equipment, processes, material suppliers, facilities, computer systems etc. Responsible for review and approval of all continual improvement projects affecting quality at a site Responsible for processing of documents through the generation, modification, review, and approval workflow. This includes but is not limited to SOPs, production records, test methods, protocols, reports, labeling, etc. also, archival of records Responsible for Review of regulatory and quality compliance requirements and divisional policy, performance of gap assessments, and establishment or improvement of SOPs covering all areas of applicability. Development and monitoring of corrective action plans where needed Ensuring quality support to regulatory affairs as it relates to updates/changes to market authorizations Review of all documentation (i.e. LIR, OOS, Change Controls, etc.) Ensuring quality interface with internal and external customers when dealing with activities such as service requests, issue resolution, complaints, product information, or for movement of materials, products, or process from site to site Responsible for management of regulatory authority and other external compliance audits (e.g. Customer audits) including communication, tracking and resolution of observations. Management of communications with regulatory agencies including required reporting and resolution of any actions required by the agencies Responsible for Performing, reporting of observations and verification of compliance reports of internal audit

We are seeking a Shift Line Supervisor to oversee production operations , ensuring adherence to Standard Operating Procedures (SOPs) , quality compliance, and a zero-defect production environment. Key Responsibilities: Manage shift line support , ensuring smooth operations and timely production. Enforce SOP adherence and quality compliance to maintain high standards. Ensure workplace safety and promote a safe working environment . Enhance plant visibility and maintain accurate reporting of shift activities. Uphold discipline and efficiency across all operational processes. Requirements: Experience in manufacturing or production operations . Strong knowledge of SOPs, quality control, and safety regulations . Excellent leadership and problem-solving skills.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.