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1.0 - 5.0 years
2 - 4 Lacs
Mumbai
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors degree in commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desirable. 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://apexgroup.com/csr-policy/ If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salarys expectations) to our dedicated email addressneha.j-pandey@apexgroup.com
Posted 2 months ago
1.0 - 5.0 years
2 - 5 Lacs
Pune
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business .es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desires. desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://apexgroup.com/csr-policy/ If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary s expectations) to our dedicated email address soumi.ghosh@apexfunds.in Website address https://theapexgroup.com
Posted 2 months ago
1.0 - 5.0 years
2 - 5 Lacs
Mumbai
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors degree in commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desirable. 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://apexgroup.com/csr-policy/ If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salarys expectations) to our dedicated email addressneha.j-pandey@apexgroup.com
Posted 2 months ago
5.0 - 10.0 years
2 - 6 Lacs
Pune
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Senior Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desires desirable. 5-10 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://apexgroup.com/csr-policy/ If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salarys expectations) to our dedicated email address (neha.j-pandey@apexgroup.com)
Posted 2 months ago
1.0 - 5.0 years
2 - 5 Lacs
Mumbai
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors degree in commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behavior, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://apexgroup.com/csr-policy/ If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salarys expectations) to our dedicated email address(neha.j-pandey@apexgroup.com)
Posted 2 months ago
5.0 - 10.0 years
2 - 6 Lacs
Mumbai
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Senior Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desires desirable. 5-10 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 2 months ago
5.0 - 10.0 years
3 - 7 Lacs
Pune
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Senior Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desires desirable. 5-10 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions
Posted 2 months ago
1.0 - 5.0 years
1 - 4 Lacs
Mumbai
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement. Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval. Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries. Strong domain knowledge is essential & understanding of TA business. Well versed with preparation and review of SOPs/Process flow charts. Able to identify & implement various process control. Provide innovative ideas for process enhancements. Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled. Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desired. 1-5 years of relevant experience. Skills Required Strong analytical skills. Good knowledge of Mutual funds. Responsible for meeting all client deliverables. Ability to navigate proficiently in a windows environment. Strong knowledge of Microsoft excel & word. Ability to write messages in a clear and concise manner. Ability to read, write & speak English proficiently. Strong research, resolution and communication skills. Interpersonal skills - Relationship builder, respectful and resolves problems. Communication skills - Presentation skills, listening skills, oral & written communication skills. Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder. Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs. Prior Transfer Agency processing experience is required. Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills. Excellent planning and organization skills. The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made based on skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page. If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary. expectations) to our dedicated email address. (Please enter the email address) Website address: https://theapexgroup.com
Posted 2 months ago
7.0 - 12.0 years
7 - 10 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
We are seeking an experienced CRM Support Lead with a strong background in Zoho Help Desk and CRM tools, preferably within the BFSI sector. Responsible for managing CRM-related support operations, supervising a team, handling audits, support issues. Required Candidate profile Lead and manage a team of 5 support engineers handling CRM tickets and issues Oversee daily support operations through Zoho Help Desk. Maintain CRM-related documentation, SOPs, and training materials. Perks and benefits To be disclosed post interview
Posted 2 months ago
1.0 - 6.0 years
1 - 3 Lacs
Medchal
Work from Office
Looking for Customer Care Executive for Agro Company Must attend Face 2Face interview Location- Medchal Languages: We need a multilingual candidate with the combination mentioned below. 1. Marathi & Gujarati 2. Tamil & Kannada 3. Hindi & Bengali Responding to customer phone calls and directing inquiries to the relevant department for advanced query resolution. Addressing customer issues and providing solutions based on established Standard Operating Procedures (SOP). Assisting customers in selecting the right products for their needs. Managing customer concerns and complaints promptly and effectively. Informing customers about upcoming promotions or deals. Making outbound calls for customer surveys, sales leads, and KYC verification. Compiling reports based on customer interactions and satisfaction levels. Engaging with customers to ensure they have a positive and shareable experience. Conducting customer satisfaction surveys to identify areas for service improvement. Graduate (preferred in Agriculture) Computer literacy is essential If Interested, please call or Whatsapp- 7670851985
Posted 2 months ago
10.0 - 15.0 years
8 - 15 Lacs
Madurai
Work from Office
Job Summary The General Manager will oversee all facets of resort operations, ensuring exceptional guest experiences, optimal financial performance, and adherence to brand standards. This role demands strategic leadership, operational excellence, and a deep understanding of the hospitality industry. Roles & Responsibilities 1. Operational Leadership Supervise daily resort activities, ensuring seamless coordination across departments such as Front Office, Housekeeping, Food & Beverage, Maintenance, and Recreation. Implement and monitor Standard Operating Procedures (SOPs) to maintain high service quality and operational efficiency. Conduct regular inspections to ensure the resort's facilities meet safety, cleanliness, and maintenance standards. 2. Financial Management Develop and manage the annual budget, focusing on revenue growth and cost control. Analyze financial statements to identify trends, variances, and areas for improvement. Implement strategies to maximize profitability and achieve financial targets. 3. Guest Experience Enhancement Ensure exceptional guest satisfaction by addressing feedback promptly and implementing service improvements. Develop programs to enhance guest engagement, loyalty, and repeat business. Monitor guest reviews and ratings to identify areas for service enhancement. 4. Human Resource Management Recruit, train, and mentor department heads and staff to build a high-performing team. Conduct regular performance evaluations and provide constructive feedback. Foster a positive work environment that promotes teamwork, accountability, and professional growth. 5. Sales and Marketing Collaboration Work closely with the sales and marketing team to develop promotional strategies that drive occupancy and revenue. Identify and pursue opportunities for market expansion and partnerships. Participate in community and industry events to enhance the resort's visibility and reputation. 6. Compliance and Safety Ensure the resort complies with all local, state, and federal regulations, including health and safety standards. Implement and oversee safety protocols to protect guests and staff. Stay updated on industry regulations and best practices to ensure ongoing compliance. DESIRED CANDIDATE PROFILE Education : Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or certification from a recognized hospitality institute is preferred. Experience : Minimum of 10 years in the hospitality industry, with at least 5 years in a senior management role within a resort or hotel setting. Skills : Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in financial analysis and budget management. In-depth knowledge of resort operations and guest service standards. Ability to develop and implement strategic plans. PERKS & BENEFITS Salary : Competitive, commensurate with experience and qualification. Service Charges Professional development opportunities. Accommodation and meals provided on-site. Other standard benefits as per company policy PF, Medical Insurance
Posted 2 months ago
0.0 - 5.0 years
5 - 11 Lacs
Chennai
Remote
Knowledge of ich guidelines and different global regulatory authorities requirements related to products and its methods, control strategy towards critical quality attributes. Understand customer expectations on to-be manufactured product.
Posted 2 months ago
1.0 - 2.0 years
4 - 6 Lacs
Chennai
Hybrid
Job Description: Process Executive About Us: GST Manager | Tax Collars Private Limited is a leading tax consulting company ( www.gstmanager.com) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing demands. About the Role: We are looking for a Process Executive to support and drive process improvements across the organization. The ideal candidate will work closely with department heads to understand current operations, create and document Standard Operating Procedures (SOPs), and support the implementation of software tools that align with these processes. Key Responsibilities: Improve overall operational efficiency by analyzing existing business workflows and identifying areas for improvement. Liaise with department heads to understand current procedures and develop well-structured and detailed SOPs. Collaborate with internal teams and external vendors to implement software solutions in line with established SOPs. Coordinate across departments to ensure smooth execution and adoption of new processes. Draft clear, accurate documentation that can be easily understood and followed by team members. Conduct team briefings to introduce new SOPs, ensure their implementation, and monitor compliance. Track process performance and gather feedback for continuous improvement. Required Skills & Qualifications: Proven experience in a similar role focused on business process analysis and documentation. Strong drafting and communication skills, with attention to detail. Ability to coordinate with multiple stakeholders across departments. Experience with software implementation or workflow automation is a plus. Analytical mindset with strong problem-solving abilities. Highly organized and capable of handling multiple projects simultaneously. Why Join Us? Opportunity to make a tangible impact on how the company operates. Work closely with leadership and cross-functional teams. Be part of a collaborative, growth-oriented work environment. How to Apply: Send your resume and cover letter to careers@gstmanager.com Subject Line: Process Executive Application Join us and become a key contributor to a company that's changing the way businesses handle compliance in India! Role & responsibilities Preferred candidate profile
Posted 2 months ago
8.0 - 12.0 years
4 - 9 Lacs
Chennai
Work from Office
Role: College Admin Manager Skills: General, Vendor , Staff , Facility, Travel, Transport Management Engineering college experience preferred. Phone No : 6383842191 Mail : talenthr.istarbs@gmail.com
Posted 2 months ago
8.0 - 12.0 years
0 - 3 Lacs
Baddi
Work from Office
Experience/Qualifications: 10+ years in construction safety in FMCG. Technical diploma/degree (Mechanical/Civil/Electrical). Diploma in Industrial Safety, Fire & Safety, Occupational Health & Safety. NEBOSH and First Aid certified. Strong computer/reporting skills (MS Office). Certified in scaffolding, WAH, rigging, and lifting. Responsibilities: Manage health & safety plans, audits, SOPs, JSAs, emergency response, and permit systems. Conduct training, incident investigations, walkthroughs, and vendor evaluations. Oversee safety reporting and inspections. Work across multiple disciplines (Civil, Mechanical, Electrical).
Posted 2 months ago
10.0 - 20.0 years
25 - 40 Lacs
Noida
Work from Office
Role Summary We are looking for a dynamic and experienced Head of Technical Capability Building to design and lead a comprehensive skill development engine for our operations organisation. This role will be responsible for creating a structured, scalable, and business-aligned approach to building capability across three key pillars: Technical capability - mastering tools, platforms, automation Functional capability strengthening financial modelling, equity research, sector expertise Process capability improving SOP adherence, execution discipline, SLA and accuracy metrics This role will require this individual to set the vision, create the systems, and execute hands-onpartnering closely with stakeholders to embed learning. Key Responsibilities 1. Build and Lead the Capability Strategy Develop the overall roadmap for technical, functional, and process capability building across the operations team. Establish role-specific learning paths (e.g., analyst, reviewer) that are tightly integrated with operational KPIs such as accuracy, turnaround time, SLA achievement etc. 2. Drive Functional and Domain Excellence Build capability in financial modelling, industry-specific KPIs, and equity research fundamentals. Partner with internal domain leaders to continuously refresh and deepen functional knowledge aligned to customer needs. 3. Strengthen Operational Process and SOP Adherence Institutionalize learning on standard operating procedures, quality checks, reviewer workflows, and handoff processes. Diagnose process gaps by analysing performance data and rework trendsthen translate insights into targeted interventions. 4. Enable Platform and Tool Proficiency Ensure every analyst is proficient in using company's internal proprietary platforms and systemstranslating product updates into easy-to-digest learning modules. Partner with Product and Engineering to anticipate change and proactively prepare teams for adoption. Create simulation-based learning environments where teams can practice updates without delivery risk. 5. Upskill in Automation and Efficiency Drive awareness and usage of automation tools, Excel shortcuts, scripting basics, macros, or workflow optimizations to enhance speed and reduce manual effort. Promote a problem-solving mindsetempowering analysts to think beyond execution and contribute to operational innovation. 6. Define and Measure Impact Create and track metrics to assess capability effectiveness, including Time to productivity, accuracy rates, SLA adherence, Platform adoption and efficiency improvements 7. Build and Scale a High-Impact Capability Team recruit and lead a high-performing team of technical trainers, and enablement specialists. Build a scalable infrastructure for deliveryincluding documentation, knowledge bases, learning portals, simulations, and role-based assessments. Qualifications 10+ years of experience in technical learning, operational enablement, or capability building in a KPO, GCC, equity research, or financial operations environment. Strong understanding of financial analysis, modelling workflows, reviewer dynamics, and SLA-driven delivery. Proven track record of building programs that deliver measurable improvements in accuracy, process efficiency, and functional confidence. Exceptional cross-functional collaboration and stakeholder alignment skills. Strategic thinker with hands-on execution mindset—can build systems and get into the details when needed. Interested candidates can share their cv at radhika@beanhr.com
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Manage day-to-day process operations of the refinery ensuring maximum efficiency & safety Supervise operating staff and ensure proper execution of SOPs Collaborate with maintenance & engineering teams to minimize downtime Conduct regular safety audit Required Candidate profile Bachelor’s degree in Chemical Engineering or equivalent. Minimum 3 years of hands-on experience in process operations within the oil and refinery industry. In-depth knowledge of refinery operations
Posted 2 months ago
5.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.
Posted 2 months ago
8.0 - 13.0 years
4 - 7 Lacs
Neemrana
Work from Office
Job Profile : Manufacturing Chemist Location : Neermarna, Rajasthan Experience: Minimum 10 years of experience into same Pharmaceutical industry Salary : UP-to 7.5 Lpa ( Negotiable for good candidate ) Notice period : Immediate Role & responsibilities Develop and optimize pharmaceutical formulations. Over see and maintain consistent,high-quality production batches. Ensurecompliancewithregulatoryandqualitystandardsacrossmanufacturingprocesses. Preferred candidate profile Educational Qualification : B.Pharma/M.Pharma. Industry Experience: Minimum 10 years of relevant experience in the pharmaceutical formulation industry. Regulatory Approval: Must be approved in the manufacturing of Tablets,Capsules,Dry Syrups, Liquid Orals, and External Preparations in Beta-Lactam and Non-Beta-Lactam categories (or Non-Beta-Lactam only). Technical Expertise: In-depth knowledge of manufacturing a wide range of: Tablets :Uncoated,film-coated,sugar-coated,enteric-coated, dispersible,and sustained-release formulations. Liquid Orals : Syrups and suspensions. o Capsules&Dry Syrups. External Preparations :Creams,ointments,and tube-based formulations. Proficientinpreparing: MasterFormulationRecords(MFRs) BatchManufacturingRecords(BMRs) StandardOperatingProcedures(SOPs) ProcessValidationandCalibrationDocuments Strongunderstandingofpharmaceuticalmanufacturingsoftwareandgeneralcomputer applications. Interested can connect on 7217623080/hr.msservicesggn@gmail.com
Posted 2 months ago
10.0 - 15.0 years
9 - 11 Lacs
Hyderabad
Work from Office
Manager (Manufacturing) 1.0 Job Description A Production Manager is a key player in the Pharma manufacturing plant responsible for overseeing the entire production process. They manage the production team and make sure everything runs smoothly from start to finish. A Production Managers job description typically includes planning and organizing production schedules, ensuring product quality and safety, managing inventory levels, and ensuring that production deadlines are met. They also work closely with other departments, such as engineering, QA, QC, R&D and purchasing, to ensure efficient and effective production. A Production Manager must have strong leadership skills, be able to motivate and manage teams effectively, and have excellent problem-solving capabilities. They need to have a good understanding of production processes and equipment and possess strong communication and interpersonal skills. 2.0 Job Responsibilities Manufacturing: 2.1 Manufacturing products as per schedule 2.2 Overseeing the manufacturing process, assignment of manufacturing employees. 2.3 Drawing up manufacturing schedule and adjusting schedules as needed. 2.4 Ensuring products are produced on time and are of good quality 2.5 Working out the human and material resources needed. 2.6 Monitoring the production processes 2.7 Being responsible for the selection and maintenance of equipment. 2.8 Monitoring product standards and implementing quality control programs. 2.9 Liaising among different departments, e.g. suppliers and managers. 2.10 Working with managers to implement and meet the companys policies and goals. 2.11 Supervising and motivating a team of workers. 2.12 Reviewing worker performance. 2.13 Identifying training needs 2.14 Involved in the process of validation activities. 2.15 Preparation and review of standard operating procedures related to the manufacturing department and ensure all activities of the department are carried out and documented as per the SOP 2.16 Verification of operation, calibration and maintenance of all manufacturing equipment. 2.17 Verifying of batch manufacturing records, Batch packing records. 2.18 Monitoring the equipment log books, balance logbooks, cleaning logbooks, temperature and air pressure logbooks etc. 2.19 Verification of reconciliation of packing materials and tracking of waste in manufacturing process. 2.20 Monitoring of activities as per calibration and maintenance schedule of production equipment. 2.21 Co-ordination with internal departments like quality assurance, quality control, Material control, FC, Engineering and R&D related to quality issues. 2.22 Monitoring of the packing process. 2.23 Participating in the R&D batches manufacturing process. 2.24 Assure optimization of the Maintenance Organization structure. 2.25 Preparation of preventive maintenance schedules and making sure that schedules are always carried out effectively to ensure the availability of process equipment & utilities. 2.26 Preparation of schedules for calibration of all the process instruments and validation of process equipment as per the SOPs and making sure that calibrations and validations are carried out as per schedule in co-ordination with QA department. 2.27 Preparation of standard operating procedures related to maintenance department and ensure all activities of the department are carried out and documented as per the SOP. 2.28 Preparation & review of documents such as URS, FAT, DQ, IQ, OQ, PQ protocols and reports and monitor its execution in coordination of concerned departments. 2.29 Identifying the training needs and providing training to all maintenance personnel on SOPs.
Posted 2 months ago
9.0 - 14.0 years
25 - 30 Lacs
Ahmedabad
Work from Office
Job Description : The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive service excellence strategy aligned with Sterling Hospitals' overall mission, vision, and values, encompassing all six hospital units. Establish clear service standards, protocols, and best practices for all patient-facing and support functions. Identify key patient experience touchpoints and develop strategies to optimize each interaction. Lead the implementation of patient feedback mechanisms (e.g., surveys, focus groups) and ensure timely analysis and action planning. Driving a Patient-Centric Culture: Champion a culture where patient needs and preferences are at the forefront of all decisions and actions. Develop and deliver training programs to enhance employee empathy, communication skills, and patient interaction techniques across all levels. Promote a collaborative and interdisciplinary approach to patient care, ensuring seamless coordination between departments. Recognize and reward individuals and teams who consistently demonstrate exceptional service behaviors. Performance Monitoring and Improvement: Establish key performance indicators (KPIs) to measure service excellence and patient satisfaction across all units. These will include, but not be limited to: Net Promoter Score (NPS) for Patient Experience: To gauge overall patient satisfaction and likelihood to recommend Sterling Hospitals. Patient Satisfaction Scores on Specific Service Dimensions: Tracking satisfaction levels related to nursing care, doctor communication, responsiveness, pain management, etc., derived from patient feedback surveys. Complaint Resolution Rate and Turnaround Time: Measuring the efficiency and effectiveness of addressing patient grievances. Average Length of Stay (ALOS) and Readmission Rates: As indicators of efficient care delivery and patient outcomes, indirectly reflecting service quality. Cleanliness and Hygiene Index : Percentage of patient-reported satisfaction scores (e.g., top box scores on cleanliness-related survey questions) and/or internal audit scores meeting or exceeding pre-defined high standards for cleanliness and hygiene across all patient care areas and facilities. This KPI will specifically monitor the consistent maintenance of a pristine and hygienic environment, a fundamental aspect of patient comfort, safety, and overall experience. Stakeholder Engagement and Collaboration: Collaborate closely with hospital leadership, medical professionals, nursing staff, and administrative teams across all six units to integrate service excellence principles into daily operations. Partner with department heads to develop unit-specific service improvement plans. Act as a liaison between patients/families and the hospital administration to address concerns and ensure timely resolution. Build strong relationships with external stakeholders, including patient advocacy groups and relevant industry bodies. Policy and Process Development: Develop and review patient-related policies and procedures to ensure they are patient-friendly and aligned with best practices. Contribute to the development of patient education materials and communication strategies. Ensure compliance with all relevant regulatory requirements related to patient care and experience. Team Leadership and Development: Potentially lead a central service excellence team and/or provide guidance and support to service champions within each hospital unit. Foster a high-performing and engaged team through effective coaching, mentoring, and performance management. Promote continuous learning and professional development opportunities for team members in the area of service excellence. Desired Profile: Bachelors degree in healthcare administration, Business Administration, or a related field. A master’s degree is preferred. Minimum of 8-10 years of progressive experience in healthcare, with a significant focus on service excellence and patient experience improvement. Proven track record of successfully developing and implementing service excellence strategies across multiple locations or large healthcare systems. Strong understanding of patient satisfaction measurement methodologies, data analysis, and performance improvement techniques. Excellent communication, interpersonal, and presentation skills, with the ability to influence and engage stakeholders at all levels. Demonstrated leadership abilities, including the ability to motivate and inspire teams. Strong problem-solving and decision-making skills. Familiarity with relevant healthcare regulations and quality standards. Experience in process improvement methodologies (e.g., Lean, Six Sigma) is an advantage
Posted 2 months ago
3.0 - 7.0 years
4 - 6 Lacs
Pune
Work from Office
|| Atria Convergence Technologies Ltd || Telecom industry Experience should be mandatory OFFER Position: Team Leader - Finance (ON ROLL) Department: Finance Location : Pune Office Timing : 09:30 AM - 06:30 PM Telecom industry Experience should be mandatory HR Spoc :- Himanshu Alane / 7887722231 / hImanshu.rajendra@roi.actcorp.in Key Skills: 1)Ensure books of accounts are closed by following month end process 2)Book all PO invoices and NON PO invoices post internal validations as per SOP 3)Maintain MIS for Pune location and ensure results are published 4)Prepare balance sheet and P&L schedules 5)Statutory compliance like GST, TDS, Labour law compliances to be ensured 6)Ensure statutory and internal audits are closed as per agreed timelines by providing requisite information 7)Evaluate Capex proposals of the business 8)Ensure revenue accounting is accurately 9)Ensure GRIR closure on monthly basis About the role: Will be part of the Revenue Assurance team, assisting primarily in implementing activities to prevent revenue leakage & ensuring timely circulation of critical reports. The role is based out of Pune. Will need to work with multiple stakeholders & support in closure of Internal & Statutory Audits. Will need to support in reports and analytics around Revenue assurance. HR Spoc : Himanshu Alane / 7887722231 / himanshu.rajendra@roi.actcorp.in LinkedIn : https://in.linkedin.com/in/himanshu-alane-200106260 Pune Office Address : Pride Icon,3rd Floor, Office no 309,Thite Vasti, Thite Nagar, Kharadi Pune 411014
Posted 2 months ago
7.0 - 10.0 years
18 - 25 Lacs
Navi Mumbai
Work from Office
1.Should have versatile experience of internal audit, SOPs, compliances, GST and finalization. 2.Should have 3-5 years of manufacturing company exposure. 3.Should be open to travel to branches & at plant location. 4.Hands on experience on SAP & Tally
Posted 2 months ago
1.0 - 2.0 years
3 Lacs
Hyderabad
Work from Office
Work Ethics Required: Short tidy hair & clean shave (males), well-groomed hair, limited jewelry & make up (females), clean and pressed uniform and polished shoes at all times. Punctual at all times, truthful reporting, follow instructions and delivers as per the SOPs without escalation at all times. Positive attitude towards work, is responsible towards tasks allocated and takes accountable for high quality delivery at all times. High level of alertness and is always observant for possible issues in day to-day operations at all times. High degree of flexibility, willing to change, adjust to circumstances, ability to work under command at all times. Works well as member of the team, gets along with others, is supportive and collaborative at all times. Knowledge Required: Qualified and trained in safety & security procedures and equipment. Qualified and trained first aider and capable of using an AED. Trained to respond during all emergencies and is capable of using extinguishers. Understands all post requirements and can perform tasks/duties of each post. Understands the site layout i.e. locations of ERT, PWD, MCPs, Evac routes etc. Locals staying close to office are preferred or must have local city knowledge. Communication Skills Required: Writes report in English(s) - recordkeeping of register, handovers/ takeover reports, incident reports etc. Communicates in English and speak Hindi & Telugu - speaking ability courtesy, respectful, good listener etc. High soft skills service standards - handles situation tactfully and maturely, soft spoken yet firm etc. Capable to escalate issues and incidents to the security operations center and follow proper radio communication and phone etiquettes etc. Other Skills Required: Capable of ascertaining complete and correct information before reporting or escalating to the security operations center or to security shift supervisor. Capable of identify and escalate any security or non-security risks related to site operations to the security operations center or to security shift supervisor. Capable of applying judgement in deciding the most appropriate response as per SOPs. Remain calm under pressure, report/escalate and follows the instructions. Eligibility Criteria: Minimum height 170 cm for male, 155 cm for female with appropriate weight ratio. Physically and mentally fit with good integrity and moral character. Staying in close proximity to the office with local city knowledge. Must be Able to converse in English, Hindi and Telugu. Experience Required: Education qualification of 10th/12th Grade Pass. Minimum of 2+ years of corporate experience in financial/Banking/IT/ITES industry is preferred. Monthly Salary In- Hand: INR Rs.24, 200 (Additional Bonus Leave)+Insurance.
Posted 2 months ago
5.0 - 8.0 years
4 Lacs
Hyderabad
Work from Office
Work Ethics Required: Short tidy hair & clean shave (males), well-groomed hair, limited jewelry & make up (females), clean and pressed uniform and polished shoes at all times. Punctual at all times, truthful reporting, follow instructions and delivers as per the SOPs without escalation at all times. Positive attitude towards work, is responsible towards tasks allocated and takes accountable for high quality delivery at all times. High level of alertness and is always observant for possible issues in day to-day operations at all times. High degree of flexibility, willing to change, adjust to circumstances, ability to work under command at all times. Works well as member of the team, gets along with others, is supportive and collaborative at all times. Knowledge Required: Qualified and trained in safety & security procedures and equipment. Qualified and trained first aider and capable of using an AED. Trained to respond during all emergencies and is capable of using extinguishers. Understands all post requirements and can perform tasks/duties of each post. Understands the site layout i.e. locations of ERT, PWD, MCPs, Evac routes etc. Locals staying close to office are preferred or must have local city knowledge. Communication Skills Required: Writes report in English(s) - recordkeeping of register, handovers/ takeover reports, incident reports etc. Communicates in English and speak Hindi & Telugu - speaking ability courtesy, respectful, good listener etc. High soft skills service standards - handles situation tactfully and maturely, soft spoken yet firm etc. Capable to escalate issues and incidents to the security operations center and follow proper radio communication and phone etiquettes etc. Other Skills Required: Capable of ascertaining complete and correct information before reporting or escalating to the security operations center or to security shift supervisor. Capable of identify and escalate any security or non-security risks related to site operations to the security operations center or to security shift supervisor. Capable of applying judgement in deciding the most appropriate response as per SOPs. Remain calm under pressure, report/escalate and follows the instructions. Eligibility Criteria: Minimum height 170 cm for male, 155 cm for female with appropriate weight ratio. Physically and mentally fit with good integrity and moral character. Staying in close proximity to the office with local city knowledge. Must be Able to converse in English, Hindi and Telugu. Experience Required: Education qualification of 10th/12th Grade Pass. Minimum of 2+ years of corporate experience in financial/Banking/IT/ITES industry is preferred. Monthly Salary In- Hand: INR 32,500 + Insurance.
Posted 2 months ago
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